Detail Garage - Concord

Miguel Garcia

★☆☆☆☆

2 years ago

Bad customer service. Came to buy a cleaning kit, they said they were gonna have them the next day available (had to be unboxed). Came the next day and now they said a week. Didn’t even try to make the sale happen.

Trenton Huntley

★☆☆☆☆

7 years ago

I found out about this place from a salesperson at the autoZone in Kannapolis. I was excited because I had viewed some of the products in detailing videos on YouTube. Unfortunately I learned of this place on a Sunday when they were closed. Nevertheless, today I woke up early and ran a few errands and stopped by. The place was expansive and had tons of products. There were two younger guys working there. One was incredibly kind and helped me pick out some products and educated me about the different offerings. I just couldn’t shake this negative vibe I was picking up though. While checking out I asked the two guys if they knew any good window tint places in the area. One of the guys told me about a place next door and then proceeded to say I could ask for a specific guy, “ oh....what was his name again? (feigning to himself) oh yeah, faggart.” I was mortified and unsure if lashing out would be the best response decided not to say anything. The other gentlemen seemed physically uncomfortable. I’ll let you all come to your own conclusions about what may or may not have been insinuated. Al I can say is now I’m in the precarious situation of deciding whether or not to spend my money there. I have never had someone do such a thing in public. I spent $103 dollars and was planning to spend much more. That 50 dollar foam cannon, now I’ll have to order it online. I was planning to tell anyone who would listen about this place including my family and friends. Now I will have a different story to tell, about a man named “faggart” thanks to that gentleman.

ScotBrite Detailing

★☆☆☆☆

2 years ago

This place is not for the professionals.They don’t even have some of the key equipment like a canister blower in stock. The clerk helping my had no idea what I was talking about and proceeded to tell me I needed a foam cannon… 🤦‍♂️ unbelievable.

Nerdy Pup

★★★★★

5 years ago

I just wanted reach out and comment on how well Conner done today. We are very pleased with the outcome of the van! He had a very high level of professionalism, and worked very hard today. I knew I was throwing him a challenge and he knocked it out of the park! I was concerned at first, because I’m a very detail oriented person. Conner, quickly put me at ease after dropping off the vehicle! Again, thank you very much! I will be in contact with you in the future! Once again, I thank you very much! Chris W

gfree25

★★★★★

7 years ago

Awesome selection of products! The store is always clean and organized. Not to mention the staff is very knowledgeable about each and every product, and the guys are always willing to help out and answer any questions. If you haven’t visited the store yet, your missing out!

J C

★★★★★

6 years ago

If you've never been here, what are you waiting for? Been going here since day 1. Clean, always stocking the best and super great customer service. Ricky and his crew always come through for me and my rides. Definitely Highly recommended!!

Jeremy White

★★★★★

4 years ago

These guys are absolutely great! I didn't know what I needed going in there, but they were extremely knowledgeable on their products and guided me in the right direction. They're super chill and their hospitality is what's gonna bring me back!

Miles Wright

★★★★★

7 years ago

The Detail Garage Concord is a top notch place. They are very knowledgeable with their products and are readily available to help you. They did a ceramic coating on my brothers car and did an amazing job. They whole crew worked their magic and the car turned out fantastic. Highly recommend the shop to anyone that wants their car to look amazing!

Matthew Mitchell

★★★★★

7 years ago

I had a great experience when I went for my first time! Dillon and his crew were very helpful, when buying the perfect Father's Day gift! Will definitely come again the next time I'm in Charlotte!

Ross S

★★★★★

7 years ago

These guys know their product line very well. They answered all my questions thoroughly and even gave me a tip on where to get my wheels powder coated at a good price. I'm a first time user of their products, but I'll be back for sure.

zayne wilson

★★★★★

7 years ago

Great store, great people. The layout is perfect and the customer service is outstanding. As soon as I walked in I was greeted with smiles and asked what I need help with and they pointed me in the right direction. Also the knowledge the workers had on the products was very helpful allowing me to know exactly how and when to use each product!

Steve B

★★★★★

7 years ago

Great staff and awesome products! I talked with a few of the guys about my technique and how to get a better result when I wax and they were spot on! Highly recommend them and I will continue to buy from them, BTW the car wash foam gun is great!

Scott P

★★★★★

7 years ago

If you need car care products or have questions about how to keep you car/motorcycle looking fantastic, definitely stop in to talk to these folks. I went in to make sure I was doing the right things to keep my Harley-Davidson and sidecar looking its best and Dillion as well as the other guys made sure I understood the products needed and how to use them properly. When I had questions later (many of them) they were super helpful. I really can’t say enough great things about them.

Bill

★★☆☆☆

2 years ago

If you like chemical brothers this may be the place for you. I am not familiar with their products so I waited my turn to ask a few questions. The gentleman was friendly and started to help me. The phone rang and he excited himself, which I understood, but then when he hung up he started to help someone else work their question instead of finishing up with me. Just bad customer service so I left. I hate to leave bad reviews and will stop by again to give them another chance.

Kevin Glenn

★★★★★

5 years ago

I have been watching there videos online and decided to try it myself. Stopped in the Concord location and everyone in there was extremely knowledgeable about what products work best with my application. Started with clay bar and the 2 coats of black light (awesome product) followed by jet seal and finally Cherry Brazilian wax. Beautiful end result and well worth the effort!. Thank you everyone in the concord location. I was hesitant on doing myself until getting detailed instructions from you all. Highly recommend and will be a returning customer for sure!

Madison McDade

★★★★★

2 years ago

When I tell you I’m impressed! Thank you so much for the great customer service and fast and detailed work! If anyone ever hits one of those highway poles (lol because I did) they know what todo to get the look back right!

Skipper Pond

★★★★★

3 years ago

Really like the service and selection here in Concord, NC. I can give this location that sells Chemical Guys products 5 stars for that reason. I do have to mention that the pictured product, Diablo Wheel Cleaner, for some reason, backs up the spray nozzle, leaking out wherever I place it. I've had a few of the Chemical Guys spray bottles do the same thing. Not sure why. Just be aware. As to the performance of the Diablo Wheel Cleaner, I'm not all the impressed. As for all the other products I've tried, I'm very pleased. The Citrus Wash&Gloss is excellent. See picture. The suds last the entire wash, no problem. Overall, the products are what I'll be using for the rest of my auto washing days. I'd recommend.