About Business
Hugo's Express Car Wash is a highly-reputable Car Wash service provider based in Raleigh, NC, known for their attention to detail and quality finish. Hugo's Express Car Wash covers all facets of the Car Wash industry, with a focus on specialized treatments like Car wash. With over 470 reviews and an average rating of 4.0/5, Hugo's Express Car Wash is a trusted and reliable name in the industry. Their presence in Raleigh, NC ensures that residents have access to high-quality Car Wash care and detailing right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their comprehensive Car Wash offerings.
Google Reviews
X Monishe Sauls
★
☆☆☆☆
2 years ago
Car was still dirty after upgrading my wash. I asked to go back through and was denied by staff and on call manager. Left voicemail for district manager no call back til this day.
Megan Nichols-Roche _ Staff - HortonsCreekES
★★★★★
10 months ago
Jeremiah was so friendly and helpful!!! He truly went out of his way to help me and provide me with cleaners for my car. I will definitely come back because of him. It’s really hard to find genuine kind people to go out of their way to be helpful and he was amazing!!!!
Teesha Jones
★★★★★
5 years ago
This place is absolutely amazing. Free vacuum, and car washing prices starting at $7. They offer unlimited wash for $19.99 a month. And actually, they are running a promo the first 2 or 3 months are $9.99 and then it goes back to $19.99. Don't "Big Boi" look clean? Thanks Hugo's Express Car Wash.
Michael Cowdin
★★★★★
Edited a year ago
Great car wash. I had not used it before but I'll certainly be back. The car was cleaned very nicely. The vacuums were free and worked well. And now an update. I went back today and I'm not happy. The wheels/ tires were not cleaned. They apparently have a special that you don't know about until you start to enter the wash tunnel. I would have bought it, and saved money, had i seen it when I was paying. I tried to call them but it just goes to voice mail and it doesn't have a mail box. I'll go back to auto bell if this is how they run their business. Not happy.
Carlos Araujo
★
☆☆☆☆
9 months ago
Terrible service. The staff is extremely unprofessional and inattentive. The machines break down constantly, and they left my car covered in soap for several minutes without explanation. They don’t respect the order of the line, and the whole place is a mess. I do not recommend this car wash to anyone—complete waste of time and money.
Dallas Burruss
★★★★
☆
4 months ago
Great carwash! And lots of Halloween holiday decorations to show there fall spirit! lol 👻👽☠️🎃
Marc Caron
★★★★★
4 months ago
Best vacuums of any car wash I’ve ever been too. More suction than any car wash ever!!
Daniel Kaboli
★
☆☆☆☆
a month ago
Most of the vacuum machines are not working , no towels, confusing directions, expensive! I wish google had a zero rate too!!! 1 star is too much for this Carwash!
trix randall
★★★★★
6 months ago
Great car wash - convenient location - Go in the morning if you don't like it busy. Mornings, everything is stocked - towels, cleaners, and vacuums are all working well. If you go later in the day - after it's crazy busy - you have to deal with vacuums that everyone's been sucking up their trash, socks (yeah, I found that once), pens, change, straws, and whatever else up in there. People believe those vacuums are exorcists by the looks of what you can find up in there. You got that much crap - go to church, not the carwash.
RJ Smiles
★★★★★
5 years ago
Awesome service from attendant. Was offered towels and spray for mirrors and windows. The parking lot was clean and vacuums' suction stream was powerful. Baby look good.
Amy Paradis
★★★★★
10 months ago
My favorite car wash for sure. The monthly membership is a great deal and I go several times a week. They open early which is great because it’s not too busy then, and have towels vacuum and cleaning supplies. All of the team is pleasant but I interact with Essence the most often, she setup my membership and is always kind when I come through. Appreciate everyone here!
nakisha hockaday
★
☆☆☆☆
2 years ago
The gentlemen cleaning outside was very rude and unprofessional: I asked for a dry towel he said we are closing we don’t have any. I arrived at 7:50 Went through the car wash and wanted to just dry my windows. He told me “you gone have to come back tomorrow for all that”. I even asked for a dirty towel to clean it if he didn’t feel like going to get a clean one and declined that as well. He told me it’s after 8 now you gotta go and then I asked him his name he said I don’t need to know all that. This is the worst experience ever at a car wash! I just signed up for monthly service definitely will be cancelling now!
Matt Neff
★
☆☆☆☆
Edited 7 months ago
I signed up for a membership and when I arrived the car wash was under maintenance. I never received an account number but my card was on file. I keep getting charged for a membership that I’ve never received. I’ve reached out numerous times now to cancel and nobody responds. I’ve called a nobody answers the phone. $35 a month for a service I’m not receiving and they ignore me when I try to cancel. I finally was able to make it back and cancelled in person. Not worth the hassle
John Addison
★★★★★
10 months ago
I have been a customer of your car wash since it opened and I have to say that Essence always has a great big smile on her face and is a true professional! Thank you Essence for keeping my car clean and for remembering that I don’t use the brush!😜😂
Sasha Myers
★★
☆☆☆
7 months ago
Only reason it's getting 2 stars is because of the car wash itself- worked great for $10 bucks. Vacuums sucked! Half were closed because they didn't work and the others were falling apart and gross. Do better Hugo.
michael dunlap
★★
☆☆☆
Edited a month ago
The UNLIMITED washes are not unlimited you only get one a day. False advertisement and prices should be different bc unlimited means UNLIMITED Had this plan a while back and it was really unlimited, I could go anytime I wanted now the machine says “1 visit per day” which is not Unlimited… I would like an explanation of the deceitful advertising bc you sold me a product based on a lie. This is not good business practice and also illegal. still advertising FALSE DEALS and no response so now I will be filing a report with the state. 2/3/26 I have given plenty time for an explanation.
Sean Rahimi
★★★
☆☆
5 months ago
The reason for my 3 star is because they are always or most of the time out of tire/interior cleaner and soap to clean the mats. The staff is not very attentive. The only reason I go here is because it’s close to my house and convenient for me. That should not be the only reason it’s unfortunate it is. I have been going here for years and few months ago I signed up to be a member now I am thinking of canceling and going to Sam’s Express car wash. They can do so much better.
Jayna Sallis
★★★★★
11 months ago
Best car wash in town! I was not used to driving my big company truck, they were patient and kind and didn’t laugh when I couldn’t line it up the first time. Excellent customer service and they have plenty of hands on deck! My truck always comes out squeaky 🧼 clean! Add a little elbow grease for some detail vacuuming and wipe the water spots away and we are back in business!
Jon Bockman
★
☆☆☆☆
a month ago
The wash sprayed grease all over my car tonight and they wouldn’t even give me a refund. From all the negative reviews of this place I’m sure I’m screwed.
Tashia Gods Child
★★★★★
3 months ago
I’m a big weirdo. I enjoy car washes in this one is definitely a solid eight go get your car wash here right now. They’re running a special for $9.99 for three months unlimited car washes. I go twice a day because I work in a filthy yard, lol
