Google Reviews
Patricia Brown
★★★
☆☆
7 months ago
You need more workers at capital blvd location. This is my 3rd time here and there aren't enough people. They are working hard but the wait to detail /dry is too long. The low rating is for the staffing not their effort.-
austin iessi
★★★★★
a year ago
I came in today around 1PM for an inside & outside car wash. I had a full detail of my vehicle back in August & I hadn’t had the vehicle touched since(8 months) My experience today was fantastic. Garrett’s customer service was great & he was super friendly. Abdullah walked with me around my vehicle to make sure that I was satisfied & spoke with me afterwards about their start to finish process. I have nothing but great things to say about the Auto Bell on Capital Blvd & I will definitely be back!
Angie M
★
☆☆☆☆
Edited a year ago
The checking was ok, that was the end of story. The car wash did not clean the back of my car. I paid for full service which was inside and outside. First where to park to get the inside cleaned is where you drive to get in so it is not obvious that is where to go get the cleaning. Four young guys came to do the cleaning and it's beyond disappointing they only vacuum parts of it, they didn't even bother to wipe the seat, or vacuum the back seat. I would not recommend this place because am never going back to this car wash. Terrible experience 😪 Edited June 30th And even after the terrible job those guys kept asking if there is anything else I needed coz I tried to vacuum myself but they needed me to drive out so they can bring in the next customer. Reaching out to me after the whole experience really makes it even worse. Why not do a good job in the first place, or at least try the first time.
Sameh Saleeb
★★★★★
4 years ago
Very good service, technician is professional in cleaning my car.
Barbara Wood
★★★★★
7 months ago
Rep was very courteous. I have the drive through app.He helped use the app as it said I wasn't at the location but I was ready to pull into the wash.
Bryan Keith
★★
☆☆☆
a year ago
I must say for the price of $79 and some change you would hope to have a better wash experience and attention to detail. One of my main reasons for canceling the monthly super poly subscription is I find the service men would not wipe ALL of the windows clean or would not vacuum the mat or the trunk or when I pay extra for armor all interior, cup holders like today are still left untouched. To have $40 additional now added to choose as options that is sad you have to do to get your car serviced but ok I get it, and still I have to come home and wipe my own car over is disrespectful. Convenient to my home is the name of this game but I have to say I wait to the very last minute so often because service level has declined.
Tiara King
★
☆☆☆☆
a year ago
Had three young guys cleaning my car for me to get inside and it was still dirty. I had to keep telling the guy to clean this spot, clean that spot. If I see it. I know three people should’ve seen it. I don’t know if they was rushing or just needs more training on how to clean. But yea I’ll never waist my money here again. My 10 year old son. Cleans better.
Louis Peay
★★★★★
a year ago
Had my son’s car wash today they did an excellent job. They pay attention to detail. They’re very courteous they go the extra mile Logan the general manager of this location on Capital Boulevard is Excellent. The general manager is courteous and professional.Logan is an asset to the company and I will definitely come back again. This general manager is well-trained and the employees were all there were well-trained great location thanks, Autobell
Patricia Wright
★★★
☆☆
11 months ago
The customer service was great and they were very friendly. But when I got home I noticed they didn’t clean the entire interior. They didn’t flip the seats up and clean the dirt off of the seats. I was disappointed because I paid $40 for a full service and didn’t actually get that.
Monika Gilliard
★★
☆☆☆
3 weeks ago
My windows and my sunroof was not done properly. Cupholders were not cleaned.
Bob MURPHY JR.
★
☆☆☆☆
4 months ago
I got stuck in the middle of my wash. The travel belt just quit. They couldn’t totally wipe down my vehicle. I should’ve gotten a “totally car wash”
David Goldman
★★
☆☆☆
5 months ago
Looks like price went up as I paid $35 for a basic wash that wasn't great. Front bumper still has stuff all over.
Brian Murphy
★
☆☆☆☆
2 years ago
Person who checked me in was fantastic. Automatic car wash was great. Paid for "Full Service" and had my keys handed back without the seats, door panels or dash being touched at all. Windows were done but I ended up just doing them again because of the spots that were left. The floor mats were clean. Contacted Autobell by email through their website a week ago and haven't heard back. I'm just going to move on and chalk it up as a loss.
ShaCarol Stewart
★★★
☆☆
8 months ago
Everyone that works there appears to be very nice, helpful, and respectful. I need to shout out Gavin as being super helpful. I took my car there one day and left feeling disappointed. It didn’t look like the interior had been wiped down and I’d asked attendants to clean the car seat and when I got home saw crumbs still in the carseat. I called customer service and they told me to return with the receipt to have my vehicle cleaned again. I spoke with Gavin and he was so helpful. He didn’t hesitate to have my vehicle cleaned again and drove it through the car wash himself. I give Gavin and the 2 attendants that cleaned my vehicle the second time 5 stars. As a whole, because it isn’t the first time I’ve left there feeling disappointed, I’d give Auto Bell a 3. In the future, I’ll be clear with attendants that I’d like cup holders/doors/etc wiped down and that if they can get off stray marks on both the exterior and interior of the car without damage to please do so. I may also consider breaking the bank and looking into some car detailing shops in the future. I would return to Auto Bell for a quick clean which seems to be their speciality. Thank you, Gavin, for your wonderful assistance and giving me the desire to return again!
Ollis Jones
★
☆☆☆☆
3 years ago
Horrible services..... Paid for the Rain Repellent Special but received the very Basic Service. Truck was not completely dried or wiped down. Still have dirt spots on sides, tailgate, and around the emblems. Running boards were not even touched. Just as dirty leaving as on arrival. What upsets me is not only did I mention this to the attendant, but she had the nerve to act as if I was inconveniencing her......Ridiculous! $37.53 for basic service. I am beyond done with this place. Wish I could give negative stars. My advice, spend your hard earned money elsewhere.
Eric Stewart
★★★★★
6 years ago
I've always had great service at this location. They all work very hard to make sure our cars are clean. Especially grateful for them taking care of my wife's van as she, and the kids, can make quite a mess in there. It usually takes them a little extra time to vacuum all the crumbs, leaves, dirt, crayons, dog hair, etc. and they are always apologetic for taking so long and not getting it perfect. When I take my wife's van there I tip more than usual because they have certainly earned it.
shawn mcfarland
★★★★★
a month ago
Absolutely outstanding, there were only two working at the time, and they were hopping and pooping. Elijah and Carter are excellent and deserve recognition.
Texx Stadiem
★★★★★
Edited 2 months ago
The (3) gentlemen that assisted in my exterior/interior cleaning did an amazing job. -texx s. FYI:.. ‘Chris’ did a superb job.. Parker was very helpful. So appreciate this location.. texx s.
Stefan Kowalewski
★★★★★
Edited 3 years ago
UPDATED October 23, 2022: Of I could give more stars for this review, I would! I had tree sap on my vehicle that I didn't think would ever come off. The guy cleaning my vehicle got it all off, amazingly! ---------------------------- UPDATED June 4, 2022: Excellent experience again today. The staff is super friendly and helpful. ---------------------------- This was my first time at Autobell and I wasn't sure what to expect. As you pull into the parking lot, there are signs that instruct you how to proceed. Before pulling into the car wash, there is a pull-off area to straighten up the interior, retract your antenna and mirrors, secure any valuables, and anything else you need to do. At the washing bay, an employee will come over and prepare your vehicle to enter the washing area. At this point, you exit the vehicle and pay for the services you want. When I told them this was my first time, they clearly explained the options and sales they were having. I didn't feel they tried to up-sell any services. They have several services ranging from a basic wash all the way up to full washing, under carriage washing, waxing, interior vacuuming, armor-all, etc. After your vehicle exits the washing bay, an employee will drive it around to an area where they finish hand drying the vehicle, washing the windows, vacuum the interior, and do any other services you purchased. The day I went out was extremely hot outside (95° in October!). The employees were always hustling, pretty much running from station to station. This doesn't mean they rushed through cleaning the vehicle, just very efficient. When I got my vehicle back, I was very pleased with how clean it was. Exceeded my expectations. I spoke to Josh, who I guess is the manager. I told him how pleased I was and how impressed I was with the employees' attention to detail. He said if I noticed something wasn't up to my expectation to bring the vehicle back. Easily ⭐⭐⭐⭐⭐ stars! I will definitely be back to have my car cleaned. May even purchase a monthly package.
Alh
★
☆☆☆☆
8 months ago
I usually go to a car wash on Capitol blv and this is why. I didn’t only take one car I took both my Honda and my wife’s. And with their sales skills they sold me their best wash. But obviously, they’re better salesman than they are car washers we had to keep asking them to wipe windows bumpers add tire shine that they me. There is no more work ethics anymore. Needless to say this autobell is pure trash.
