Google Reviews
Thomas B
★★★★★
2 years ago
Super helpful. Everyone was friendly and eager to assist. Though we didn't need it. Even what seemed to be a cashier who seemed to be lost in his own world,instantly became friendly and attentive while checking us out
D Gehling
★★★★
☆
Edited 2 years ago
Good place. Still the personal touch style of service available. 😎 If you go there with a home or hardware question, they shall go the extra mile to help you out. Now, they don't have everything; though, the many things that they do have are many times invaluable, and you are happy to see it on the shelf. Always a good offering of holiday fun things. Watch the prices, though. They are setting up early displays for a reason. It is a go-to place...that much cannot be denied. Pricing is always a catch as catch can situation. Always check their closeout tables....
David Dettmar
★★★★★
3 months ago
W workers was able to get mole traps
Darnell C
★★★★★
8 months ago
Went to refill my propane. Was the easiest process ever. Don’t waste your time with U-Haul.
Jo Shaw
★★★★★
2 years ago
Great! Outstanding customer service. Sales Associate respectfully listened to my concern for hanging a large piece of art. He then recommended appropriate bolts to satisfy the challenging framing/hanging conditions. Fast and easy trip thanks to knowledgeable staff. Thank you, your assistance was greatly appreciated. JS
Nightbiker-TSO
★★★★★
5 months ago
They always have what I need, my go-to hardware store
Amy Morgan
★★★
☆☆
a year ago
Periodically, I try to shop here. I've only once been successful. I seem to pick times when there are many cashiers and very few folks able to actually help. Saturday, on our latest adventure, I came in to buy a faucet and a wooden dowel, but I needed the dowel cut and had questions abt the faucet. Despite paging for assistance twice, help never came. We waited both times quite a while, watching the cashiers hanging out and showing each other stuff on their phones, then I gave up and went to Lowes. The service there wasn't better but the prices were.
Angelica
★★★★★
2 years ago
As a young woman, hardware stores can be hit or miss. This is a hit. Helpful staff with no condescension or assuming I’m clueless. They offer help and insight, and they answer all of my questions seriously, no matter how silly the question. It’s more than that though. This store has the best of the best employees, and I’m willing to bet it has something to do with management. I was in a tough spot financially (and otherwise) and had some things at home I needed to fix. I miscalculated my bank account balance, and I didn’t quite have enough for my transaction. Red in the face and beyond embarrassed, I began sifting through the items, seeing what I could do without. Before I knew it, the customer behind me paid for my stuff and told me not to worry about it. Apparently this customer was actually a manager on her day off. I believe her name was Shelby. Thanks to her generosity, I was able to complete my projects and have one less stressor on my plate. A good manager can make such a difference for employees, and I will happily support a business with such kind management and staff. P.S. Give her a raise! I’m sure every customer would gladly pay a little more in exchange for paying these lovely people what they deserve!
Michael Schmidt
★★★★
☆
9 months ago
Even the slightest touch of the power tools they have on display sets of an obnoxious alarm. If you can't trust customers, don't have them out on display.
Stacey Meredith
★★★★★
a year ago
Every store, hardware or not, should be like this one! Always someone to help, friendly staff, huge selection without being overwhelming or hard to find what you need (they even have a great pet supplies section!), and super easy to park. I’ve gone there for paint, door repair, lumber/cutting, plants, tools, hvac, garbage cans… just to name a few things. Highly recommend
Suzanne Chisum
★★★★★
2 years ago
Great hardware store. Had a general store feel. I would like to spend more time looking here at some point.
Rebecca Christine
★★★★★
5 years ago
Really a wide variety of indoor and outdoor lighting. The floor associates are extremely helpful with any question or need.
Spencer H
★★★★
☆
8 months ago
Westlake Hardware has a solid selection of tools, supplies, and everyday essentials. It can sometimes take a bit to track down an associate, but once you do, they’re incredibly knowledgeable and ready to help. Whether you’re tackling a DIY project or just need a quick fix, it’s a reliable spot with the right products and expert advice when you need it.
Michael MORROW
★★★★
☆
a month ago
Often not enough staff but good selection of stuff.
Bolor Ganbold
★★★★★
2 months ago
Small compared to HD or Lowes, but they carry good amount of stuff.
Eric Cox
★★
☆☆☆
4 months ago
Used to be my go-to but now it's just overpriced, understocked, and a waste of time and money. They likely don't have what you need and it's going to be twice as much if they do, might as well just go to Lowes or Home Depot the first time.
Joseph Radican
★★★★★
4 months ago
Best hardware store around. Able to copy my daughter's car key where another, nearby ACE Hardware said it couldn't be done.
Lloyd Otis
★★★★★
2 weeks ago
Absolutely friendly an nice an clean an organized store Absolutely great store.
Diana Ratliff
★★★★★
a year ago
Our favorite local hardware store. Has what we need without being too big to find things. (Like individual nuts/bolts/screws.) Great seasonal plant selection. I love the kitchen gadgets, pictured - just spent my birthday coupon there!
Rachelle lasater
★★★★
☆
4 months ago
I needed help getting a key made i jad gone to a couple stores prior to this one . They kept disagreeing w/me that the key wouldn't work. Finally i came to this westlakes and the young man helped me right away no questions or assumptions. And what do you know, it worked!!! Ya! So happy.
