The Wax Shack Auto Detailing Austin

Daniel Hux

★☆☆☆☆

6 years ago

Not worth $319.95, maybe a $40 job at best. This is not a detail shop! The pictures speak for themselves showing a lack of detail. It was cleaner, but not detailed. Take your vehicle to the regular car wash for the better deal.

Senthil Krishnamurthy

★★★★★

4 years ago

George and team did an excellent job detailing the exterior of my midnight blue GTI. I got the exterior detailed with a clay bar and couldn’t be happier with the price and quality! They even took extra care of buffing out a few spots that were scratched. I spent a long time talking to George and he is very knowledgeable and willing to answer any questions you have. I did quite a bit of research on other local detailers and I’m glad I brought my car to Wax Shack! Highly recommend them to anyone!

Devin Pickering

★★★★★

5 years ago

They did an amazing diamond coating on my new civic. You can still use my hood as a mirror two weeks later. A few days ago a small rock bounced off my hood while driving and ripped right through the paint, and when I called to see how much it would cost to fix and reapply the diamond coating George (the owner) had me bring my car in right away to fix no charge "I just want you to be happy with our work" he said. Well I am happy!! and that's why I'm writing this review so anyone else looking to protect their car from the Austin sun knows the Wax Shack is 1000% legit, they do great work and their customer service is top tier❤️. I'll see you guys in a few years to reapply the diamond coating!

Deanthony Colbert

★★★★★

2 weeks ago

Ill definitely be returning.The did an amazing job inside and out.

randy gallaspie

★☆☆☆☆

6 months ago

I called and asked the person that answered the phone if they do motorcycles. The person said yes and then I asked them do you have the correct brushes and stuff to get in to all the Chrome My hubs are Chrome and quite a lot of my bike is chrome. It is a Harley heritage Springer. Because I asked the guy if he had the correct brushes to be able to get to this stuff his words was I'm no longer interested in doing your bike and hung up on me. It takes special brushes and stuff to be able to do my bike unless you take the wheels off the fuel tank off and different things off to get to everything. The guy was extremely rude by saying that to me I would have been a first-time customer. But needless to say now all I'm doing is giving them a bad review because of the way he treated me on the phone. I fully expected to pay between 250 and 500 for the detailing of my bike. Because I wanted a professional detailing a complete detailing of everything. They must be a fly by night shop that does crappy work. I would not recommend anyone to go there because of the way that man treated me.

Jessica Turnbow-Cao

★★★★★

a year ago

George and his team (including his own family) were wonderful! I recently adopted a black ‘97 4-Runner that had seen better days. The previous owner was a smoker, so the interior especially needed some work. In 24 hours Wax Shack cleaned every surface, eliminated the odors, and brought the shine back to the paint. It is gorgeous! They were communicative, prompt, and friendly. Highly recommend!

Withinward

★☆☆☆☆

8 years ago

I rarely give one star and I've had good work from George in the past but this time, the combination of damage done to my vehicle and shoddy work have me looking elsewhere. 1) My drivers side leather seat had a small tear in it after getting the car back. 2) I asked if some adhesive could be removed from the dash and they tried to polish the plastic, making the area stick out like a sore thumb. They just ruined the dash. 3) The corners of the Sideview mirrors and the tops of the windows had not been cleaned and show dirt and water spots. This is just beyond lazy and a 'detail' that you'd expect in a $300 detailing. 4) I had not requested that my headlights be polished but there was obviously a miscommunication. One headlight was polished and almost looked new whereas they stopped halfway through the other headlight. I mean really? I realize youre not going to get paid the $40 or whatever it is to polish them, but if you start the work, finish it so the headlights look uniform. I will not be back and recommend if you take your vehicle to this shop that you have them stick to the very basics. They are capable of producing work that fall apart under casual scrutiny.

Austin Witherspoon

★★★★★

7 months ago

George and team did a fantastic job taking care of our SUV that had mildew growing in the floorboard due to a sunroof leak and standing water pooling while we were out of town. They cleaned the flooring and mats to make them look like new and eliminated the mildewy smell. After a few days when the chemical treatment smell faded and a less severe but still lingering mildewy smell returned, I called them back and they had me bring it in for a secondary treatment at no additional cost. After round 2, it's good as new! Would DEFINITELY recommend them for their quality of work and customer care. Thanks again, Wax Shack team for making the air in our SUV tolerable again!

Sascha Asghari

★★★★★

5 months ago

My car was derailed so well that I wrecked it the next day!!! lol but for real, I’ve never had my car look so amazing from detailing in my life. I was blown away. My partner has had her car waxed and detailed as well and one results were astonishing. Support local and run don’t walk to Wax Shack.

Marco

★★★★★

3 months ago

After work i dropped off my car at The WaxShack and was impressed by how clean the interior truned out. The team knows car detailling polish that brought the shine back. I'll definitely return.

Jaime Tate

★★★☆☆

a year ago

This places offers an okay cleaning of your car, not detail like they claim, and the prices are too high for just a clean. I paid $300 for just the interior of my Nissan Rogue to be cleaned of broken glass from a break in. The majority of the glass had been vacuumed by SafeLite, so there was only a few small pieces left and micro shards in the fabric to be lifted. They shampooed all the fabrics and wiped everything down, but my car was definitely not ‘detailed’. Sure it’s all pretty from afar, but there’s still pockets of dirt, spots that need more attention like the steering wheel and gear shift, and just things you think would be truly cleaned for a $300 interior only car detail. Customer serivce is fine, the inside of the shop is not meant to wait in and they do not have formal reception so you just have to flag someone down for help. Dissappointing to say the least. Photos are taken right after a 3 hour ‘detail’.

aya

★★★★★

4 months ago

Im picky about paint and little crevices so I noticed everything. They got my car looking sharp and the inside fresh, even the tiny vents. Swirls were gone and the price felt fair. old school shop vibe, friendly people, quick in and out.

Sara P

★★★★★

6 months ago

Initially, I thought this service was more for fancy vehicles than my newly purchased 2019 honda fit, but I called anyway to get a detail quote. Josh was super helpful and answered questions about my overall concerns about protecting my car. I ended deciding to get a ceramic coating, which includes a full detail. The ceramic has a 7-year guarantee, which is how long I hope to keep the car at least. They even offer to redo the coating if I were to get an accident, once the body work is complete. George gave me a ride back and forth so that I wasn't stranded while I waited. Overall great service, old Austin vibes for sure.

Bao Ho

★★★★★

a week ago

I slid my 2025 GX550 off a hill because of ice. Scratches all on my left side of the vehicle. I was already anticipating $1000’s to fix it but George and his crew returned my truck like it was brand new. And for a fraction of a new paint job! I highly recommend this place and would come back again.

Elle Hart

★★★★★

2 weeks ago

I went in for the headlight restoration and also ended up having them polish my hood as it was also sun faded. My car is almost 10 years old and I drove away with a brand new looking vehicle!!! Josh and George were amazing and provided excellent customer service over the phone and in person! On a side note, something had happened right before I arrived for my appointment and I arrived a little shaken up and teary eyed - George and Josh showed such compassion and care, they will forever be imprinted on my heart 💗 … I will definitely be back to this location to keep the car looking new!! Thank you, George and Josh!!! -Michelle

Ruth j

★★★☆☆

3 months ago

This is the first time I had something wash and waxed. Had a pickup they did great on inside and outside. Looks good. But I guess you have to tell them to at least sweep the cargo bed . There was nothing in the bed but dirt and leaves, no tools etc. They said they could clean it now or can bring it back. They already had it for 4 hrs and I needed it.

Simal Yildiz

★☆☆☆☆

2 months ago

This was hands down the worst detailing service I’ve ever experienced. I paid $400 for a full detail and what I got was a car that was still dusty dirty, and clearly not inspected at all. They didn’t even bother to open or clean the glove compartment. The area around the spare tire in the trunk was completely filthy and untouched. Even the phone holder marks on the windshield were still there seriously? The photos speak for themselves. This level of laziness and carelessness is unbelievable for a service charging this much. $400 for this garbage job is borderline robbery. Do yourself a favor and stay far away from this place. Absolutely embarrassing service and a total waste of money. One star is too generous.