Southern Classic Auto Wash and Lube

Brandon

★☆☆☆☆

Edited 7 years ago

Not happy at all. I came in Saturday 3/3/2018. I spent over $140 for their most expensive car wash and full oil change service. I also tipped $20 to the people who washed my car. After I got inside my vehicle it was clear they paid no attention to detail. I was looking for a place to take my car for a wash once a week. This place is not it. Floor mats are dirty (they are rubber should have been an easy wash) dirt still all over the console and cup holders, leaves still tucked in the hood and the trunk (a TON of them) and streaks left everywhere. As far as the oil change, it was supposed to include topping off all my fluids. Yet here I am with no windshield wiper fluid. No one seemed to pay attention to detail at all. Not worth the money I spent.

Kailey H

★☆☆☆☆

12 years ago

Complete waste of your time and money. This place just flat out sucks. Horrible management, too. I took my car in and paid for the top package, when I got it back I couldn't hardly tell it had even been touched. I then spoke with the manager who told me that they "are not a full service car wash" and that they "will only vacuum up large pieces of dirt, not anything small and not worth their time". I sure as hell paid full service price, though! I could have paid a 3 year old 25 cents and gotten a better cleaning than this place.

Penney Anderson

★★☆☆☆

9 years ago

$30 wash and $10 tip. When I got looked back seat had not been vacuumed or mud wiped off. When I asked the guy about it he said..."that's a good as we can do." No offer to do better. Got home and realized they had also taken change and decals off my car. Won't be going back! Outside nicely done.

Barbara

★★★★★

7 years ago

They do a lot more then oil change! They have good deals n you get a discount for car wash when you've had car services done there too. Bobby was very helpful and answered all my questions and concerns! I recommend them to my daughter because she needs things done on her vehicle as well. Only thing was they couldn't get the tree sap off top of my car because it's hard to get that stuff off. But recommended them!

Michael Whitlock

★★★★★

8 years ago

Absolutely phenomenal customer service and good prices for oil change. A clean, incredibly pleasant waiting area and shop. Professionality from employees. I'm here from out of town but a family member recommended this place and I followed blindly to the mark, and I was very much impressed. I will gladly do business with such top-notch, more locally owned, businesses such as this than big chains any day. They also pointed out the corrosion on my battery, and while this is an "upsell" they charge good prices for the services they do, so them cleaning the battery was a nice addition. If I lived near here, I would certainly come again.

mason bowen

★★★★★

6 years ago

This place is awesome for the price. Got a full size truck washed, hand dryed, wiped clean, and the inside cleaned for under $25. You can't beat that!. The customer service is great as well... everyone was super polite! If you want a good car wash this is it!!!

tammy johnson

★★★☆☆

9 years ago

Stopped in for a good car wash. They were not extremely busy. Spent over $30 to clean inside and out. Overall, not a terrible experience. However, I think they missed a lot and I could have done better myself.

Varanda Akens

★★★★★

3 years ago

Every Single time I take my vehicle to be detailed THET ALWAYS DO AN AMAZING JOB and ALWAYS go above and beyond. I drive from Gate City Virginia (even with gas as high as it is) UNFORTUNATELY I was given some HORRIBLE news that they will be closing around June 1st for a remodel and will be self service only. As far as my knowledge they are the only business left in the tri city area that you can pull up, choose the Top package plus all the extras and still be under 40 dollars. I am writing this review In hopes that the owner reads this and keeps the detailing aspect and doesn't go with a completely self service care wash because this area already has plenty of those to choose from and . more going up daily. PLEASE from one tire overworked Mother/Wife, PLEASE keep the detailing service......

Anna Fields

★★★★☆

5 years ago

Today is the 1st time I have ever visited and paid for services at this particular Johnson City location. I always use Southern Classic to have my car washed and detailed but I always go to the Kingsport location. Anyways, I noticed as soon as i pulled up to the vacuum line that there were at least 20 to 25 cars total having their vehicles washed!!! I will admit that both lines moved fairly quickly. I paid for the VIP package which cost $31.95 plus tax which is always well worth it but I ended up having to wait in their lobby for 25-30 minutes for my car to get completely done and finished. I guess it is a good thing that 1 of my 3 teenage daughters was having their hair done at the salon next door or I would have probably been a little impatient lol 😆. The only reason why I took one star 🌟 off the rating is because of the wait time. I also tipped the employees whom worked on my car $20 cause I completely understand how hard and tiresome it can be to wash the inside and outside of numerous vehicles on a daily basis. Keep up the excellent work guys!!!!

Melinda Hartman

★★☆☆☆

6 years ago

I've used Classic for YEARS and have always been impressed. HOWEVER, the last 2xs have been terrible. Both times I paid for VIP, but got lick & promise. Inside not vacuumed good, still have coffee stains on console, footprints on passenger door, & windows streaked. Tires looked good though. I was there 2 days ago, nice day, I sat outside to watch since last time didn't get cleaned. I heard a worker ask another worker if they would hand them a pad so they wouldn't have to get out of hatch, reply "that's not my car". Saw several employees on phones and others making comments about not using phones. But what really got to me was 3 young men standing talking/laughing while coworkers were doing the work. This was a very busy day & I could have overlooked some missed details, but not when some employees were having a party. Manager or OWNER needs to address all of this. Like I said I've used Classic since you opened, I'm not sure you will get strike 3 from me.

Chelsea Seifert

★★★★★

10 years ago

I thought it was great. Contrary to what other users say, my car was FULL of dog hair and they got every bit of it up. They were incredibly busy and I was in and out of there in 30 minutes or less with a completely clean car. I don't mind spending $30 when it comes out looking great. I will probably stick with the basic for a while - $16.95 to wash and vacuum? Sign me up!!! Thanks. I will definitely be using them again!

Richard Desjarlais

★☆☆☆☆

4 years ago

This is the first time Southern classic has done a terrible job. I had the VIP service done and a $1.00 charge for a hatch. I did get a $2.00 senior discount. All my floor mats were never dried off some were still dirty. The inside door frame were dirty. The front below the grill was dirty. The hatch was still dirty. The dash was smeared with polish or cleaner. The job was really poor. I have photos available.

AlexanderMeg Greer

★★★★★

7 years ago

Wow I am blown away by the customer service values this company holds!! I needed a tire plugged then my spare put away and I was immediately helped with excellence. The manager, DJ went out of his way and Matt (Irish) also allowed me to leave town on time as I was in a rush. They are courteous, extremely reasonable pricing and fast. This will be my Johnson City service stop while I live here. A+

LaDonna

★★★☆☆

6 years ago

I have been taking my vehicles to this location for over 10 years and no complaints. Until lately. Last oil change they over-filled causing me to have to get a gasket replaced costing $75. This time, it took them an hour for a basic oil change. I’ve noticed a lot of new employees which obviously has not been a good thing. While I completely understand it is hard to find good, qualified employees, it’s time for another changing of the guard. No review on wash services because I do not get my vehicles washed there.

Latashia Logan

★☆☆☆☆

4 years ago

The oil lube was very precise and fast. I paid for my to be cleaned. the third row in my car did not get touched at all, wipe down, or even vacuumed. I went back inside and asked for a discount, after they told me they could vacuum it out, after being there for almost two hours already. Instead of getting a discount the manager told me to ask for him next time I came back. I definitely will not be back to be disappointed again.

Shawn Parker

★★★★★

Edited 5 years ago

This place is just incredible! I came in to get my car washed and then last minute decided to get my oil changed. DJ took care of me and helped me, he is awesome. He took the time to answer some questions I had, and is extremely knowledgeable. They not only beat the pricing of Jiffy Lube, but also had my vehicle looking brand new. Remember quality takes time folks! But it was a reasonable amount of time. I am definitely coming back and will make sure my family comes here from now on too.

Bailey Adams

★★☆☆☆

a month ago

I’m gonna have to stop coming here. Anytime I go through they try to push you into a monthly membership. You have to argue with them to tell them you don’t want it. Then their whole attitude changes. Like you’ve inconvenienced them. So I won’t be coming back here for a single wash.