Palms Car Wash

Cassandra Massaad

★★★★★

Edited 10 months ago

Forget a five star they deserve a 10 star rating. I’ve never had a problem ever since they open coming to this car wash. It is amazing. I had lost my ring. One time, They were kind enough to open up their vacuum containers to see if maybe I could find it. I recommend this area. It’s a chill spot. It’s a great place to vibe, especially when cleaning your car with your family or by yourself I’m not sure what the manager’s name is but he’s an amazing guy and I appreciate them opening up this spot more convenient for me versus going all the way to slaughter Manchaca! Palms car wash on Oltorf

Queen Bandera

★★★★★

3 weeks ago

Came by to get a quick wash and was very pleased by Lee’s customer service. He even went out his way to power wash my floor mats . Great car wash I will be back for my next wash! 🌟

Arturo Garcia

★★★★★

3 months ago

Rachel and the rest of the stuff are amazing always there to help or answer any questions you have. I have the decoration on top of my car for every season or holiday. And they work with me to still be able to use there service such as vacuum and towels to clean the car,

Lydia Arbizu

★★★★★

5 months ago

This car wash is amazing. It leaves your car, sparkling clean. The vacuums have so much suction pick up every piece of dirt in your vehicle. The manager comes out and greets you ask you are you satisfied with the car wash very friendly person the entire staff here is just as friendly as can be great job.!!!

Alexus Wheeler

★★★★★

5 months ago

My experience at this car wash was amazing. The service was fast and superseded expectations on quality. The vacuums have great power to pick up debris and leave my car clean. The manager and staff are very friendly and check up on you as well! Would definitely come back!

Ben Vuylsteke

★★☆☆☆

a month ago

I paid $14 for a deluxe wash, still had a lot of spots & bird poop on my car when I pulled out. Driers didn't blow enough water off & there were no towels in the vacuum area to hand dry myself. Vacuums are effective. Its an OK car wash, definitely not worth $14 though

Kayla Eda

★★★★★

a week ago

Palms car wash is great! Trenton is super helpful and was very kind in helping me out! Always clean and great service. Definitely recommend!

david LQ

★★★★★

a month ago

Trenton was very helpful by asking if I needed anything during my self detail and also offered to help w the rubber floor matts cleaning. Great vacuums, clean towels for use, excellent drive through car wash. Will be back for sure!

kelly Conaway

★★★★★

a month ago

I love coming here whenever I need a good wash and self service vacuum! Easy, quick and staff is very friendly and helpful. Trenton was super helpful and washed my dirty floor mats! Highly recommend.

Coby Jones

★★★☆☆

a year ago

Great place and service when the weather is good. But the slightest bit of rain and they shut everything down for the rest of the day. Drizzled this morning , and now it is sunny and clear, but I can't even vacuum my car. Why do you have to close down the vacuums all day because of light rain hours earlier?? I now have to cancel my upcoming Turo trip and lose $200 because I can't clean my car. I question why I pay palms car wash $32 a month when they are so fast to close everything down. Again they are great when the weather permits. So for that I give them 3 stars, but not cool to shut everything down all day because of a light morning rain!!!

Olivia

★★★★★

a month ago

Where do I even start?? Probably the best car wash I’ve been to in my life! There was a minor hiccup with a lady driving off the lane in the car wash, but TRENTON literally saved the day. I vacuumed my car after they directed us out of line. Then I was given a voucher for a free wash, and Trenton scrubbed and washed my mats for me!! So nice! The wash was back up and running about 15 minutes later, so he let me know immediately and I was first in line when it reopened! He was so attentive, kind, and funny about the situation. It made my day and I’m only using this car wash from now on. I don’t usually leave reviews, but I was just blown away with the service I work d at the Ritz Carlton for many years and I don’t usually see someone that cares for his much! 10/10

Kath

★★★★★

a month ago

Rachel at Palms on E Oltorf absolutely rocks. Today was my first time visiting this car wash, and she made the experience outstanding. She was incredibly knowledgeable, clearly explaining the differences between each wash and what was included. On top of that, she was so friendly and kind—something that truly makes a difference on a busy day.

Princess Vasquez

★★★★★

2 months ago

I had a wonderful experience at Palms Car Wash; everyone was so helpful and courteous. The location is kept clean and looking great. Trent went above and beyond to help wash and dry my floor mats. It was a hot day so it was truly nice to have some help. Thanks Palms we'll definitely see you all soon.

Abigail Burns

★★★★★

3 weeks ago

Excellent customer service! When my monthly membership tag didn’t scan once I got to the gate, I bought a single pass in effort to move the long line along. The young manager was quick to refund my wash while also directing traffic through the chaos that was the Sunday afternoon crowd (cars were driving through the wrong way sign to get a vaccum)!

Nani Nani (BuBu)

★★★★★

Edited a month ago

Trenton helped me a couple weeks ago. Offered to wash my floor mats, then he dried them off real fast for me. It was kind and I'm thankful for the help. Overall, When it's not too crowded, you can get a spot at the free vacuums after the wash. It's a decent spot.

Kenny Olech

★★★★★

2 months ago

Amazing car wash, my favorite in Austin! And Trent is such a nice guy, seems like working there makes him happy! Thank you

Shelzer

★☆☆☆☆

2 months ago

So if the customer service would have been better, I would have given it more than one star. But it doesn't even wash your car completely. And the person washing the cars before you go in there, the prewasher, only gets one side of your car. Soap was left on my back windshield and on the bottom of my car when you open the doors, soap is there. I have pictures to show it. When I got there I'd purchased it online and my code wasn't working. No one came out to help me. I sat there and had people behind me turning around because I was sitting so long. And I finally got it to accept the code, and still no one came out to even try to help. Then when I was finished, all of the vacuums were being utilized. Which is fine because they have a separate area with like six more vacuums. So I drive to that area and it's closed. None of it was running, there were cones in front of all of the stalls. So I walk back and speak to someone and tell them what happened. They proceeded to tell me the car wash was not full enough or busy enough to open the second area of vacuums. There's no way to get back there without driving the wrong way down a one way. And that's what they had me do. Only to get back to the place with the main set a vacuums, for them to be full again and me facing the wrong direction with no way to turn around. So I had to sit there and wait for someone to finish so that I could use a vacuum. Had I bought the cheapest car wash available, I probably wouldn't be this upset. But I did not purchase the cheapest package. I'll never come back here again. I know I'm just one person but it was a horrible experience.