O'Reilly Auto Parts

Marissa Hollowed

★★★★★

2 years ago

The manager Christopher could not have been nicer & more helpful. I’m 9 months pregnant & he picked out new wiper blades and installed them for me in only a few minutes! Thank you!

Alundis Pledge

★☆☆☆☆

4 years ago

They store was clean. The customer service at this location was poor. I arrived asked for a code reader. The lady informed me it will be a second after a guy finished installing a battery. However, it was 30 mins after I arrived and the guy was still doing the battery. There were two associates in the store complaining about other coworkers when one of them could have been trying to asks me. This was unacceptable as I went right down the road to AutoZone and it took two minutes to get my code read. The neglect of willing to assist and the speaking illy of employees turned Me away from ever going to this location.

Tac0 Cann0n

★★★★★

5 years ago

Excellent service! The staff was extremely courteous and helped me diagnose a minor issue with my car while driving across the country. Quick, Easy and they didn't even charge me for clearing my code for low coolant. Thanks for all the help!

Timothy L. ove

★★☆☆☆

a year ago

I set for 30 minutes on the phone describing the part and the truck it went to. I wrote down the part number, and when I got there, I was given the wrong part. Of course, in that kind of situation you take something apart and then you find out you have to go back to O'Reilly for a refund. I had a limited amount of time to replace the part. Having to run to AutoZone to find the right part took a good part of the day. I should have went to AutoZone first.

Chris Farmer

★★☆☆☆

3 years ago

Must have caught them at a bad time. I was the only customer. There were 4 employees. I explained my issue and the only employee to acknowledge me clearly didn't listen and offered a bad recommendation and just pointed to the back of the store for me to go exploring on my own. Meanwhile the manager was complaining to the other two about something or other and then about the employee that helped me after he stepped outside. ZERO help whatsoever. I bought what I had researched online and it fixed my issue in 10 min. This was NOT what the employee halfheartedly offered as a suggestion. I just wasn't impressed with this trip to the store.

Ryan Drachnik

★★★★★

3 years ago

The assistant manager Chris not only helped me rectify an error, he made several calls to see if the desired part was available anywhere else, and helped me install the correct parts (headlight bulbs) when they weren't. He then even helped me install new wiper blades. Went above and beyond and gave his time. 10/10, recommend.

D F to tha K.

★★★★★

3 years ago

Chris the manager really knows customer service... And his way around a vehicle. I had problems with our 2017 battery having to jump it a couple times so I stopped in to throw it on the tester. It tested bad so I purchased a new battery which said professional installation recommended, and Chris took a look and was able to remove the old battery and install the new one in only 5 minutes. Besides being very professional, he was super friendly to chat with while he was doing the work. Thanks Chris and o Reilly!!

Anjeanette Rose

★★★★★

3 months ago

Very helpful staff for someone in from out of town

Natalie Benton

★★☆☆☆

2 years ago

I went in to get new windshield wipers and I had hoped to have them installed as advertised on the window out front. When I asked the worker at the counter that greeted me to assist me in figuring out what I needed he was very rude and dismissive. He huffed while he went to get my wipers and came back with $80 wipers. AKA the most expensive ones they had and claimed it was what he “recommended”. While he laughed with one of his coworkers, I went and got cheaper ones from the area that he got the expensive ones. When I went to get cheaper ones, a very very nice and helpful worker named Lupe came and assisted me without me even having to ask and made sure I knew what I was looking for. Lupe’s coworkers need to look to him as a great example of what it looks like to be kind and helpful as a service employee. I felt very upset with the service and attitude provided by his coworkers. Thank You Lupe!!

Mark Hahn

★★★★★

Edited 2 years ago

I've been using this store for years, and have always had fantastic service. This evening, I discovered I had a headlight bulb out, so I started looking on the WalMart webpage, assuming O'Reilly would be closed early on a Sunday night. I figured it couldn't hurt to check, and they were open! I drove there, and within 5 minutes, a replacement pair of bulbs was on the counter and paid for. What I didn't expect was that they installed them for me! So, in 15 minutes, I drove away with new (and improved) headlights! A very positive experience.

Rex Allen

★★★☆☆

a year ago

Guys behind the counter made me feel like I was bothering them for coming in - you know the feeling, the subtle eye roll when you walk in and ask a question. They were somewhat helpful locating the parts I was looking for (hence the three stars) - but not without the attitude. I’ll probably drive by this place next time on my way to AutoZone. They were much nicer and way more helpful. That being said, the folks at O’Reilly up on Business Loop were a lot nicer..

Husham Husham

★★★★★

a year ago

I recently went to O’Reilly Auto Parts to pick up some oil for my Audi and get my license plate installed. Matthew was incredibly helpful throughout the entire process. Not only did he make sure I had the right oil, but he also helped put on the license plate. He was super friendly, knowledgeable, and made the experience quick and easy. Highly recommend O’Reilly’s and Matthew for great service!

Bryan Smith

★★★★★

4 months ago

Great customer service! Grabbed what i needed, and was on my way in no time.

Sue Mitts

★★★★★

5 months ago

The people at the O'Reilly's in Willard, Mo are very helpful and courteous. I feel confident in their recommendations.

Marjorie Beam

★★★★★

7 months ago

Highly Recommend O'Reilly's and the guys are so nice and so knowledgeable. I'm a lady that I have no clue what to do with my car, my check engine light came on and took it by there this morning and the men were so helpful. they really know customer service. the Man behind the counter made me feel so welcome when I walked in. forgot his name he was the assistant Manager. You don't get customer service like that anywhere anymore. Lady's having problems with your car stop by and see them. Highly Recommend this place.. Thank you God a friendly safe place to walk into. Thank you guys for always having all the answers for me when I walk in to O'Reilly's

Clayton Resz

★★★★★

3 months ago

Recieved excellent service. Replacement of a battery with a very corroded terminal in very cold weather. Patrick was an awesome help to me.

Thomas Esterhuyse

★★★★★

a month ago

I strongly believe in giving credit where it’s due. Austin at the South Side O’Reilly’s on Grindstone has been incredibly helpful to me on multiple occasions. He consistently goes out of his way to assist, explain things clearly, and make sure you’re taken care of always with a great attitude. This isn’t a one-time experience, which says a lot about his work ethic. If you have any questions or concerns about your vehicle, I highly recommend asking for Austin. He truly knows his stuff and is happy to help. Cheers to you, Austin!