Google Reviews
Varun Sethi
★
☆☆☆☆
a month ago
I contacted Kia of Vacaville to purchase a vehicle for business use after receiving a price quote. I was ready to proceed once paperwork was completed. I was initially told that Kia does not offer business financing and that financing must be in a personal name. After checking with Kia Customer Care, I was informed that they were not aware of such a policy and would follow up with the dealership. Over the next several weeks, we were asked to complete multiple forms, with inconsistent communication and little clarity. Despite several follow-ups and in-person visits, progress was minimal. From the beginning, we clearly stated that we were only interested in the finance rates advertised on the Kia website. Instead, we were later informed that financing was approved through a third-party lender at significantly higher interest rates, which we declined. We had also requested to be notified before any credit check was performed, however two hard credit inquiries were recorded, which impacted our credit profile. After nearly a month of delays, repeated paperwork, and unmet expectations, we chose not to proceed. This was our most disappointing dealership experience, and we recommend that prospective buyers obtain clear written confirmation of financing terms before moving forward.
Paula Sebastiani
★★★★★
3 weeks ago
Roberto was so helpful, polite, and respectful during the entire sales process. He made us feel comfortable and relaxed during the financing process. He is also knowledgeable about the Kia products. We had a great experience with Roberto!
Ir K
★★★★★
a month ago
Great experience at the Kia dealership in Vacaville, CA, and I especially want to recognize Chelsea in sales. From the very beginning, Chelsea was amazing to work with -we had previously chatted online, and she was just as friendly, responsive, and professional in person. She and her colleague in Finance Department made the entire process easy and stress-free. They took the time to answer all our questions and explained everything clearly. There was never any pressure, just honest guidance and good communication every step of the way. The dealership overall was welcoming, clean, and well -organized.
Tandi Yono Scavetta
★★★★★
2 months ago
Roberto is a great guy and really knows how to help us find the best car options. You’ll definitely want to visit these dealers! we got our first Kia car here.
Alma Camellia
★★★★★
2 weeks ago
Huge shoutout to Roberto for helping me with my recent car purchase! He was helpful, knowledgeable, and never made me feel pressured. He stayed on top of everything, following up to make sure the car was in perfect shape before the sale was finalized. Truly an easy, stress-free experience—thanks, Roberto!
Noah Horowitz
★★★★★
2 weeks ago
We worked with Genevieve at Kia Vacaville and it was a great experience from start to finish. She answered all our questions promptly and worked with us throughout our process of buying a new kia niro hybrid car. Even though it was Sunday evening at the end of a long day she patiently walked us through some of the many features our new car included. The car seems great and we are glad we picked Kia Vacaville to buy our car. So 5 out of 5 stars!
Antoinette Oneill
★★★★★
6 months ago
This was hands-down, the best car buying experience ever. This was our sixth new car over some 30 odd years. Our sales person was Mayenci Mendoza. She was very patient, knowledgeable and found us our dream car. We were about to settle for one that we just “liked.” But she gave us one last option and it was “the one.” Without her expertise and excellent listening skills, we would have just settled. Our good experience continued when we went to finance. We went with a lease option. The finance manager Erik Kinney was also very personable, honest and fast. This was the fastest car buying experience we’ve ever had as well as the most pleasant. Everyone from start to finish was top notch. Very professional, incredibly knowledgeable, patient and just great to work with. My husband and I would both highly recommend going to Kia Vacaville for your next car. Oh yeah! The car we leased was the 2026 Sportage hybrid. I will share pictures. Mayenci bringing out the big bow at the end and taking pictures for us was just a cherry on top. I’ve never had a car dealer do that.
Madison Haynie
★★★★★
2 months ago
When my husband and I decided it was time to purchase or lease a new vehicle, we did our homework. We were searching for a mid-size SUV that would be perfect for our future family and our pets—practical, comfortable, and safe, without sacrificing style. On our first day of shopping, we visited several Vacaville dealerships and test drove the Hyundai Palisade, Honda Pilot, and Kia Telluride. With Colton’s help during our test drive, it quickly became clear that the Telluride was the perfect fit for us. It offers a smooth, comfortable ride that never feels oversized, yet provides generous passenger and cargo space. On top of that, it has a true luxury feel at a fraction of the cost of comparable SUVs. The higher-end models also include impressive driving and parking safety features that truly set it apart. Just two days later, we drove off in our 2025 SX-Prestige X-Line Telluride, thanks to the amazing support from Colton and Genevieve. The entire Vacaville Kia team went above and beyond to help us secure the exact trim we wanted while staying as close to our budget as possible. At no point did we feel pressured—only supported, heard, and genuinely cared for. We cannot recommend Vacaville Kia enough. If you’re in the market for a new vehicle, Genevieve is wonderful to work with. We truly felt like valued customers and look forward to servicing our vehicle here and working with them again in the future.
Marina Montejano
★★★★★
2 weeks ago
I have had the best experience at Kia Vacaville. I leased my first Kia in January with Nathan. He was so patient answering all my questions and concerns and very transparent. A month later I started having a sensor go off and even when I called Nathan he was yet again nothing but helpful to get me scheduled and taken care within the next business day! I definitely would recommend my friends and family to go see Nathan!
Adam Grell
★★★★★
a month ago
Nate, our point-man, was knowledgeable, patient, and very personable. He made the entire process, from explaining features, to test drives, to the actual purchase very simple and straightforward. Cannot say enough good things about our interactions with Nate. And to finalize our signing, we were helped by the equally knowledgeable Ajay, who made the signing process quick and efficient.
Maxim Safonov
★★★★★
2 months ago
I had a great experience at Kia of Vacaville. From start to finish, the process was smooth, honest, and completely pressure-free. Chelsea and Ajay were incredibly helpful, knowledgeable, and respectful of my time. There was absolutely no pushy sales behavior — just clear communication and genuine support in finding the right car. They answered all my questions, made sure I felt comfortable with every step, and truly made the experience enjoyable. I really appreciated their professionalism and calm approach. Highly recommend Kia of Vacaville, and especially Chelsea and Ajay, if you’re looking for a stress-free car-buying experience! 🚗✨
Nimsy Trejo
★★★★★
3 weeks ago
Chelsea at Kia Vacaville made the entire car-buying experience great and genuinely fun. She was friendly, professional, and made us feel comfortable from start to finish. She worked hard to get us a great deal and made sure everything was smooth and stress-free. If you’re looking for someone who actually cares and makes the process easy, Chelsea is the one to ask for. Highly recommend!
Nancy Giovannini
★★★★★
2 months ago
Excellent customer service. From sales to financing we have zero complaints. Everyone we came in contact with was friendly and professional. Easy to work with and we got exactly what we wanted. As with any car buying experience, it takes a lot of time, but they made it painless.
Carmen Ramirez
★★★★★
a week ago
I had a great experience working with Mia at Vacaville Kia. She made the entire purchase and trade-in process smooth and simple from start to finish. She answered all of my questions, really listened to what I wanted, and never tried to sell me anything I didn’t ask for. She was straight to the point and made everything work seamlessly. I truly appreciated her professionalism and honesty. I’ll definitely be back!
Harlee Grant
★★★★★
4 months ago
Just purchased a Kia yesterday. The experience was absolutely amazing. Genevieve and Josh gave amazing service. Genevieve helped us through the entire process and was not extremely pushy like most car sales people are. She was genuinely just there to help us get the best deal. I’m happy to say that I gave Kia Vacaville my business.
Gopinath Pai
★★★★★
2 months ago
Went in to shop for a Sportage X line Hybrid car. Mayenci Mendoza walked us through the inventory, explaining the features of the variants. We were offered a test drive of one of the cars we had shortlisted. We were then given a fantastic offer incorporating the max benefits and settled on a wolf gray Sportage Hybrid X line with terracota colored seats. All the paperwork was handled expeditiously and we walked out with our brand new car. A 10 star rating for Mayenci 👏
Lidia Vega
★★★★★
2 weeks ago
I had an excellent experience at Kia of Vacaville from start to finish. From my initial inquiry, Chelsea was professional, friendly, and patient, taking the time to answer all my questions and help me explore my options. When I visited the dealership on a Saturday, Chelsea and her colleague made me feel comfortable and well-supported throughout the process. Mike, the finance manager, was thorough and clear in explaining the warranties and payment options, which made the entire purchase smooth and transparent. Thanks to the team’s dedication and professionalism, I was able to drive away in my new car feeling confident and satisfied. I highly recommend Kia of Vacaville for anyone looking to buy a car. Their outstanding customer service and commitment truly made a difference. Five stars!
Timothy Buckley
★★★★★
a month ago
Roberto did an amazing job. Answered all my questions via text on phone, which was super helpful. I get tired of other dealership AI-bots emailing me. I prefer a real person that promptly answers my questions.
Jeannie Nishikawa
★★★★★
2 months ago
Our family usually buys Japanese or German cars, but my cousin from South Korea Recommended that I try kIA in the US since the KIA cars are made bigger in USA. I had couple hours to test drive so I drove to Vacaville. Nathan Cain was very young, but professional and patiently let me try five different models without getting upset. I wanted a car that was not too expensive and was able to take me to Truckee/Tahoe often. My KIA did very well in the snow. Buying process was so easy too. Within 30 minutes, Nathan and Michael took care of everything for me.
Lilyanna Alvarez (Lily)
★★★★★
Edited 2 months ago
Genevieve was awesome! My partner went in to take a look at the K5 and ended up coming home with it! The sales rep (genevieve) was very friendly and walked us through everything. Honestly the whole team was super friendly and personable. I am looking to purchase a vehicle in a couple of months and can honestly say they are my first choice! UPDATE: I just went in and bought my very first brand new car! I was able to get the exact trim, seat color & everything I wanted. The team was super helpful! Genevieve & Colton were both SO helpful and patient with every question we had. Ajay in finance was also very helpful and was able to add on a great maintenance warranty for a great price! I would 10000% come here again!
