Jiffy Lube

Philip Neff (Showme Southpaw)

★☆☆☆☆

2 years ago

Told my wife she needed screw for splash guard. Said they would leave on in glove box so we would know what we need. Next day she calls me because there is scraping noise under car. From picture you can see splash guard is missing and skid plate is hanging down with no bolts installed on front side. Took to store snd they fastened up until we could get new splash guard and hardware. Later in the day we found splash guard in trunk. No one told us they didn’t I talk it and put it in trunk. We thought we lost it on highway. None of the mounting screws were with it. How can you not install it snd not tell us? Also, why would you not secure skid plate properly? If this had hit debris on highway it could have caused lots of damage to the car. Will never go to Jiffy Lune again.

frances Hose

★★★★★

2 months ago

They were efficient and very knowledgeable. Also very friendly and welcoming

Emily Whitmar

★★★★★

4 months ago

Had a quick oil change. They were super helpful and kind. Definitely going back.

Jack Hilgeford

★★☆☆☆

6 months ago

The young man took my payment and handed me the receipt without a word. Are employees not trained to thank the customer anymore? He was sure trained well to try and pad the bill with suggesting a whole list of products/ services that I didn't need, how about some training to say " thank you " ?

Kevin Heinz

★★★★★

a month ago

Great location and super fast service for oil changes, filters, wipers and tire rotation. Nice patient people.

Melanie Spradling

★★★★★

2 months ago

Nate the General Manager was awesome!! Helpful, smiling, and explaining how long, what's next!! I really appreciated him!!!

Jonathan Peacock

★☆☆☆☆

5 months ago

Walked in to their office was describing what I needed and the manager for some reason said dont be rude with me yet haven't a clue what he was talking on top of being deaf he went on a power trip and then the worker had to follow

Anne Bills

★★★★★

6 months ago

Team had me in & out in half the time I'm normally there. At checkout, when I figured out I did not have my debit card with me, they let me take my car to go home, get it, and come back to pay. I was very grateful!!

Debra Link

★★★★★

Edited a month ago

Nice guy at the register. He let me “use” the $10 coupon even though I left it at home! In and out in 30 minutes,

Emma Geers

★☆☆☆☆

5 months ago

I was in urgent need of an oil change so I decided to give this jiffy lube a try, they got me in fast and finished the oil change in good time. The price was pretty high but I somewhat understand due to the fact that you don’t need to schedule an appointment in advance. But furthermore, after I left the shop I heard a scraping noise as I was driving and I pulled over and looked under my car and noticed that the skid plate was dragging against the road. So, I went back to the shop and they said that they had broke the bolts that hold the skid plate up, so instead they put zip ties on to replace the broken bolts (they did not tell me this initially until I noticed problems with my vehicle and came back). They then said they would fix it, so I figured they were putting new bolts on the skid plate, but later realized when I heard my car again scraping against the road that they again put zip ties on my vehicle (and this time my skid plate was completely bent on the edge due to this lazy replacement). I again tried to contact the shop but this was after hours and they were closed, so I had to take off work the next day and come into the shop to speak with the manager, who then replaced the zip ties with brand new bolts in which they had in the shop the entire time. The only thing they offered me after replacing the bolts was $25 off my next oil change (assuming I’m ever coming back). Mind you I just purchased this 2024 Acura and now my skid plate has damage because of my experience with this jiffy lube.

Amaris Garber

★★★★★

4 months ago

The workers here are always efficient and thorough— they explain everything that they are doing and walk you through the cost. I have gone to them religiously now for two years and would recommend them confidently to anyone.

Marc St.Amour

★☆☆☆☆

Edited 5 months ago

TL;DR: Do not go here. Spend your money on better, more adept and knowledgeable mechanics. Two weeks after getting my oil changed here and I'm at my car's dealership to figure out what's wrong. They confirmed that Jiffy Lube mistakenly drained my transmission fluid instead of the engine oil. The engine oil was overfilled, and my transmission went without fluid for two weeks. A simple check with the dipstick would have signaled a major error. My transmission needs replacing and I'm about to file a claim with them for negligent services. Hopefully I won't have to refer to Missouri's consumer protection laws and they reimburse me properly.

Kimberly Kinney

★★★★★

5 months ago

Unknowingly I showed up 5-10 minutes before closing time. I was met with sincere kindness and great service as though I had arrived in the middle of the day. Jiffy Lube on Nifong has always been a pleasure to deal with and will continue to support them with my general maintenance.

David Egnatuk

★★★★★

4 months ago

I’ve always received great service at the Nifong Jiffy Lube for the past 5 years. The staff has always been friendly and professional. I also greatly appreciate their generous veterans/military discount and they never forget to thank me for my service.

Drew Wilkinson

★★★★★

a month ago

Great customer service! Stopped to get gas and ended up with a dead battery. They got me right in and taken care of. Great crew there!

Sophie Freeman

★★★★★

2 months ago

Went for my regular oil change and Nate was beyond kind and helpful! Such a warm change from the normal gruff interactions at the car places. I would reccomend this place solely off of him! Thanks Nate!

Dustin Miller - PolyInnovator

★★★★★

4 months ago

Anytime I've gone in there, whether for myself now, or with a family member. They have always been super kind and helpful. They managed to help me find the best deal for my needs today, and especially since I was really overdue for an oil change. It was perfect timing.