Google Reviews
Kiefer Schenk
★★★★★
6 years ago
This was actually my first time at the East Main location (I usually end up at Panorama), but I have to say that I was impressed nevertheless. I had a few questions going in, and discovered, thanks to Tyler V., the manager on duty at the time, that there was no detail shop at this location. All was well though, as I'm not always in the habit of getting that work done. I have to say that Tyler was very responsive to my needs and made me feel assured that I could make this location just as comfortable as my usual!
Katie Gallagher
★★★★★
3 years ago
I was vacuuming my car and when I tried to leave it wouldn't start. I have jumper cables and asked the people next to me and they refused. Too busy. Some people suck. A very nice employee walked by and he tried starting my car for me and then went and got his manager. He had a little machine that jumped my car for he! Both employees were super nice and helpful. Thank you guys! You rock!
Tyra B
★★★★★
a year ago
Im giving a five star review for your staff member and Advisor, Melissa. She really made my day when arriving to the dry area
kevin hartleben
★★★★★
a year ago
I always tip based on quality and don't normally give a $5.00 tip for towel drying my vehicle, but, Melissa did an awesome job and had a smile on her face the whole time. She should train people how to do it the right way.
Indya Rose
★★★★★
10 months ago
Magdiel was great!Such a pleasure to meet him and receive services from him!Great kid!I always have good services when I come to East Main
Andres Hernandez
★★
☆☆☆
6 months ago
Supposed to open carwash at 7:30am. Today 8/10/2025. 7:40am and still not open with a lane of cars waiting 😒.
Joan Davis-Gentry
★★★★★
a year ago
Today I came to Delta Sonic, Henrietta to have my car washed. I've been a customer at the Henrietta location for the past three years. A young man Jayon Joseph dried my car. He's an extraordinary young man. He's professional, mannerly, proficient, and thoroughly enjoys working with Delta Sonic. Two Managers, Matthew and Alex were also extremely helpful and professional. Delta Sonic is an extraordinary company!
Sara Hubbard
★★★★★
a year ago
Melissa did a wonderful job! She is a very nice young lady! She even had a conversation with me instead of just drying my car and having me leave!
QAM YASHARAHLA
★★★★★
a year ago
Melissa did a great job today. The last time I came, Jeffrey did a great job as well. Thanks, Melissa n Jeffrey. Also, I talked to Nick yesterday, 7/10/24, because my 5 days were due, but it was raining very hard. He was kind and told me to come tomorrow 7/11. Thanks Nick, n the Team at East Main St. ROCHESTER NY
Todd Spencer
★★★★★
2 years ago
Melissa was wonderful and confidently gracious. Smile is absolutely radiant and her demeanor presented eagerness to provide a necessary service. I was appreciative of the detail in her work. This is the best Delta Sonic I’ve been to. I’m a monthly partner with Delta Sonic in Buffalo and was here on business. This is a must car wash. Melissa is great!
Leon Danny
★★★★★
7 months ago
Cierra did an awesome job drying my car with a nice smile thank you for having a good attitude !
daryl
★★★★★
a year ago
Melissa is great. Good energy positive attitude made my 🌅
Jackie Brinkley
★★★★★
a year ago
"Thank you, Magdiel Rivera, (East Main) for taking the time to dry my car off. I would like to recommend that each individual has cards available to provide an option for leaving an online survey, as I usually don't carry cash with me. The survey is very helpful, so thank you again Magdiel Rivera.
Peterson Pierre
★★★★★
a year ago
I stopped by this Delta Sonic this afternoon and I was surprised by how hospitable Melissa. Nowadays people seldomly greet you upon entering a room, and she did so in such a happy and inviting manner. Not sure if she was in a great mood today, but she sure portrayed herself to be.
shanna campbell
★
☆☆☆☆
10 months ago
BEWARE—If I could give -100 stars I would. I should’ve listened to the person who told me not to take my vehicle through here the week prior smh BEWARE they gaslight and don’t take accountability for their faulty car wash, tracks and brushes! I’ve had a membership for the past 7 years. I barely used the car wash on my other vehicles and if I did I never stopped at the rags because they scratched up my other 2 vehicles so bad over the years I didn’t want it to happen with another expensive vehicle. FW…I Purchased a 2025 BMW X5 3 weeks prior and took it here to get my FIRST car wash (I should’ve hand washed it). When I was on the track, the track tossed my vehicle side to side and you can literally feel it dragging on something and whatever came in contact with my vehicle I was hoping it didn’t scratch my rims. When it was done, I got out and looked at my rims no scratches but I noticed a scratch at the bottom of my vehicle by the tire. Mind you, it’s real minor, nothing a buff can’t get out. I put in a claim and they denied me. Let’s start here, on the claim they said it was my door, it was NEVER my door RED FLAG. I asked to meet with a district manager they said he would meet me there the next day and how he oversees a few locations and he’ll be there at 12p. They LIED, I never met with a DM I met with a supervisor, another RED FLAG. During the conversation he told me my vehicle got tossed around because it was not as heavy as his. Irrelevant! But since he mentioned that it should be highlighted when they’re selling the memberships. He said they investigated whatever I put on the documents. The only information I put on the tablet is my personal information, whoever took pictures filled in the rest including the damages that happened; a 3rd RED FLAG. Based off that I knew they didn’t investigate thoroughly. Someone should’ve went inside personally and rubbed them brushes down with their bare hands, drove their “lighter vehicle” through the wash and witness being tossed side to side. They said all equipment was working, and nobody else had issues that day. Everyone doesn’t have the same experience and every vehicles isn’t built the same. I’ve witnessed this same delta location cause a whole accident inside the car wash, the wash shut down in the middle of a wash, go pitch black and have us sitting in the dark until it start running again, gas pump 4 barely worked for 2 years it’s just ghetto there. But after this incident they could never get my money again. I immediately canceled my membership, my husbands membership and my mother’s. I’ll be canceling our business vehicle membership as well. Stay away if you love your vehicles, fast trac and bjs gas is better.
No Account
★
☆☆☆☆
2 months ago
Guy who programs mad rude and doesn’t care about customers cars always in a rush couldn’t wash the other side of my car just poor service the manager Sean is a great guy tho
Leosdani Gonzalez Yera
★
☆☆☆☆
2 months ago
Every time we go to wash the car, the service is not good. The pre-wash machines are not working, and instead they put a worker with a weak water hose that is not sufficient for the service they charge for.
Jacqueline
★★★★★
Edited 4 months ago
November 2th Terence gave me be excellence service On September 23rd Love the great customer service from deshauntly East Main Street Oct 16th Good car wash this morning at East Main. Thanks to Brayden for doing a. Awesome job. My car looks great good. Great job, Brayden
h h
★★★
☆☆
Edited 6 months ago
Went through to get a wash and was sold on their best wash... it wasnt. My car got a basic rinse. The bugs still remained. I would have done a walk around, but unfortunately didn't due to personal physical limitations. The staff were lovely thus the 3 star rating. Wish the wash was better.
Hernan Villarreal
★
☆☆☆☆
a month ago
The service at this car wash is very poor. The staff responsible for removing snow and pre-washing the vehicles use a pressure washer that is not strong enough to properly clean the car. Before entering the wash tunnel, they always seem unwilling to do their job and do not clean the vehicle as they should. I am currently using a car wash in Geneseo, New York, and the service there is excellent, which shows that this can be done correctly. I use this location because of my job, but honestly, the service here is disappointing.
