Columbia Honda

Kylie Long

★☆☆☆☆

4 months ago

There’s an older man named Grant that has an accent that was my sales men. And he was ABSOLUTELY DISRESPECTFUL! If I could do 0 starts on my experience with him I would! I wanted a specific car and he kept trying to tell me that I only qualified for one I didn’t want. (When Honda in Jefferson City offered the rate and monthly price I wanted for the car I wanted) I told him I was car shopping when we first started (which was about 10 days through texting until I arrived in person) and when I got there I told him what I qualified for in the Jeff city dealership and was trying to see if we could do that here so I didn’t have to go all the way there and he huffed and puffed and went to the back room and came out saying that he couldn’t do that) and wouldn’t even try to give me any other options. Not to mention when I first got there and explained these things he kept walking away to help someone else and didn’t tell me what he was doing as a courtesy. So then I asked for my pre approval paper that he showed me and he proceeded to complain about how hard he’s worked to give me a deal on a car I didn’t even want and that he “don’t even know what I wanted him to do” and completely denied giving me my pre approval letter. Needless to say the same day I went to Joe machens in Columbia MO and they gave me a WAY better experience with the best deal on the car I wanted and didn’t try to force me to choose a car I didn’t want. They were flexible and worked with me on MANY different options. And I walked out with a brand new 2025 Bronko Sport for a WAY better price. He’s the reason Honda lost a sale. I will be HIGHLY recommend trying ANYONE but Grant because if he “goes out of his way” to “get you the best deal” and you don’t follow through he’s gonna make you feel like crap. And he isn’t gonna give you options.

Will Green

★★★★★

a year ago

We found Columbia Honda online and Blake immediately contacted us and was able to save the car we wanted with a very affordable deposit! Absolute gem of a dude and not what you think of when you think ‘car salesman’. He walked us through the steps piece by piece and made it incredibly easy along the way and was just a genuinely nice human being! Also, as far as financing went, koon was unbelievable and got it done quickly and for a great price! Overall fantastic experience and we love the car!

Chrisnina Nillama

★★★★★

3 months ago

We had a great experience with Honda. Super easy transacation and easy to deal with. Wali helped us a lot and assist us in getting our new car. He had done a good job! so thankful for him.

Shane Ringen

★★★★★

2 months ago

Our agent Michele Benjamin was 100% transparent about the vehicle, pricing, and the process. Everyone was easy to work with and was able to answer all questions, even though they were hard questions that they probably didnt want to answer. It was a respectable negotiation process!

Roberto Chiari

★☆☆☆☆

2 months ago

Everything was going well with our new car purchase. We are out-of-state buyers, and our sales guy, Trent, was great. He was always quick to answer the phone and answer any questions we had throughout this process. The day of the purchase there was a misunderstanding with the payment method, but Trent went above and beyond to get that resolved, as he had done before the purchase day. It was no hassle at the end. However, the only thing that didn’t go well was the vehicle registration process and the people in charge of that. We paid them to handle all the paperwork. I called after two weeks and a half to follow up, and at that point they hadn’t sent anything. They reassured me it was going to be sent before the 30 days (Iowa). After it took them a while to send it, they called me and informed me it was sent. So far so good. Since it was send right before the holidays, I called the DMV a week after to double check it was received. I was informed by the DMV that my application was returned to the dealership because basically they sent a sloppy application. My name was incomplete, missed signatures and other mistakes.

Shawn Beatty

★★★★★

a month ago

It was a great process all around. Michele asked me what I wanted In a car and my price range. She stuck within that and showed me several options. I ended up picking out something that wasn’t on our original list. Would definitely buy from Michele / Honda again.

Mary Foster

★★★★★

2 months ago

We had a very good experience with Columbia Honda recently. The mechanic in charge of our car’s repair Andrew was awesome! He kept us aware of how the repair was going. He was pleasant and professional. Thank you Andrew!

Shelby Moton

★★★★☆

a month ago

I bought my car from here it was a very easy process. I did have to take it to get fixed and unfortunately nothing was covered on the warranty they made me purchase. They did understand my frustration and covered the cost that should have been covered by the warranty. I am hoping that in the future the services will be better, but I did appreciate them working with me to get my repairs completed they even threw in a rental free of charge.

Maryann Williamson

★★★★★

Edited 3 weeks ago

I bought my CRV new in 2011 from Columbia Honda. It’s the only place I have ever taken my vehicle because I trust the service department to keep m vehicle in good shape so I can go places without any worries. The Service Manager, TJ, the Service Reps like Andrew, and the mechanics are always polite, friendly, and provide details that I can understand. If you want excellent and consistent service for your vehicle, I highly recommend Columbia Honda!

Jill P

★★★★★

6 months ago

Michael F. was a fantastic salesman! Even though my husband and I knew exactly what we wanted, he still made our experience very personal! Michael is great with communication and an overall very welcoming person! Thanks Michael and thanks Columbia Honda for helping me with my dream car!

Tiffany Smith

★★★★★

a month ago

I had a great experience, and Kevin truly went above and beyond for me. He was professional, attentive, and very knowledgeable. They took the time to make sure everything was handled perfectly and provided outstanding service from start to finish. I highly recommend this dealership. They do an excellent job and genuinely cares about their customers.

Colleen McKay

★★★★★

Edited a month ago

I love my Honda Pilot, truly the best car I have ever owned. My service advisor, Michelle, goes above and beyond to provide outstanding customer service. She has been very accommodating to squeeze us in, keeps us informed along the way and has great follow up. Really appreciate her dedication. The service team does a great job taking care of me and my car.

Michael Wilson

★★★★★

2 months ago

My review is for their service department. I have never purchased a vehicle here before. Columbia Honda is always my go-to recommendation for friends who need Honda-specific services taken care of. I myself have an independent mechanic for my vehicles but for specific Honda services (like valve adjustments on the V6 engines), I bring my vehicles here. They do the job fine and their rates are good for what you get. They use OEM Honda parts (not aftermarket), which is what you want especially when it comes to your engine and transmission. Recently I had an issue that was traced back to work they had done earlier this year on my vehicle. Even though I was a little out of warranty (for miles) they still redid the work at no cost to me. Mind you - my car's almost 20 years old and I was technically out of warranty. That's just fantastic service. Thank you guys for your help. And I will continue recommending my Honda friends to you when they need their next timing belt done. May the Lord bless and keep you.

Clint

★★★★★

3 weeks ago

My wife and I enjoyed working with Trenton Custard in sales. We bought a new 2026 Passport Trailsport Elite from Trent and he was very prompt, professional and likeable from the beginning point of contact until the end of the deal. He didn't try to pull any fast ones on us and cut to the chase on offering a very competitive price. We drove over 5 hours to make this deal and would gladly do it again! Loving the Passport and have already recommended this dealership and Trent to one of my friends also interested in a Passport. Thanks for all of the help!

J Love

★★★★★

3 months ago

I had another outstanding car-buying experience with Columbia Honda! Grant made the entire process smooth, enjoyable, and completely stress-free. He went above and beyond to ensure I was happy with my new vehicle and that I drove away with everything I was looking for. I’ll definitely be returning to Columbia Honda for all my future car-buying needs — they truly make the experience easy and enjoyable!

Jake Jones

★★★★★

3 weeks ago

I’ve bought cars from multiple dealers in Columbia MO. This was my first experience with Columbia Honda and I’ll never go anywhere else. Trent was beyond available and made the whole process seamless from start to finish. Best car buying experience I’ve ever had. My advice if you’re looking for a new vehicle is to start with them and ask for Trent. You won’t regret it. 10/10.

Raafat E

★★★★★

Edited a month ago

I live about 100 miles away, but I am more than happy that I traveled to Columbia Honda to buy my new 2026 CR-V Sport-L. The entire team made this the best car-buying experience I’ve ever had. The Team: • Franci was absolutely amazing personally and professionally. I actually changed my mind from a red EX-L to the red Sport-L in less than two minutes, and she handled it perfectly without any hesitation. She is patient, knowledgeable, and truly went above and beyond to make sure I was happy. • The Financial Manager was also a pleasure to work with. He was very welcoming and made me feel right at home. I really appreciated that he didn't pressure me at all; he just took the time to explain everything clearly so I understood my coverage (like the Honda Care and GAP). • Finally, a big thanks to the General Manager, Michael Miller. He has been personally following up to ensure every single detail went smoothly and that I was 100% satisfied with my visit.