Google Reviews
Shaun Herrick
★★★★★
12 years ago
I had looked at many places to get a copy to a key made and this place had it and was very helpful. they have everything I could need and the staff was very helpful. They had made the key for me so quickly by the time I waked back up to the front and got my wallet out they handed me the new key. Thanks for your help, I look forward to returning in the future.
Furn Ature
★★★
☆☆
7 years ago
Old fashioned hardware store that had what I wanted after going to the local box stores. They make keys and sharpen knives also. My three stars is because of the the cranky old white guys at the counter. Yeah, they have been working there a long time and probably need to retire. Their depleted testosterone levels are in need of a boost in order to dial down their cranky level. Customer service is less than stellar because they can't fake being nice. I also noticed their cranky level is improved when they speak to male customers. I will go back there again, but I will expect the cranky customer service treatment. Shame because otherwise it is a good old fashioned hardware store which deserves 5 stars. Just ignore the crank(s).
David Townsend
★★★★★
3 years ago
Always a great place to shop with a good selection of products. Employees are very knowledgeable and helpful. I've been shopping there for 40 years and they still have the atmosphere and service that are reminiscent of a neighborhood hardware store. I was recently there to have a screen repaired. Very reasonable prices
TeeJay Hatch
★★★★★
12 years ago
The perfect example of a small local business. There is more stuff in this store than you could ever imagine - but way beyond that there are real live caring human beings that work there and will assist you. I have been going to this store since I became a home owner in 2000 and they have always helped me with the project that I was involved in and/or recommended who would be able to help me.
Tony B
★★★★★
5 years ago
Great store helpful and knowledgeable staff... with the exception of the guy with the glasses and the nice Tom Selleck 'stache... He is a wonderful "ray of sunshine." He has the personality of a "doornail"- He should avoid customer service altogether and become a basket weaver or something. Avoid him at all costs and you'll be satisfied - ask for Keith!
Tommy
★★★★★
3 years ago
Very nice store, with a good selection of tools and parts. All of the employees are kind and glad to answer any question you might have, not to mention the really good prices. As the white guy behind the building I can proudly say this is my favorite hardware store in the area.
Hardware chick
★★★★★
4 years ago
Thank you, Thank you for keeping this gem hardware store going! I was in the other day for plumbing parts and your employees are so knowledgeable. I also noticed you have screen and glass repair… I will be bringing my windows and screens in. Thanks for opening up on Saturdays😊 I loved meeting Dakota
Matthew Sansone
★★★★★
2 years ago
Had a plumbing project on a house from 1924. On my 2 trips, and a phone call I interacted with the owner and a person with plumbing experience. They walked me through removal from a picture on my phone and when I was given the wrong cartridge when 2 sets are seemingly identical while installed, they quickly swapped both the visible one and the one farther back in I would need when I got to it. Couldn't have done it without them.
Todd Crawford
★★★★★
3 years ago
Been trying to fix my shower for a while now using "universal" parts from big box stores with no success. Went to Blacks and not only did they have the parts I need but they had a rebuild kit that had the parts plus more which saved me a lot of money. Shower works great niw
Barbra Hassett
★★★★★
2 years ago
I found them to be very friendly and helpful. I came in to ask what to use to repair a wooden cross and a nice employee helped to point me in the right direction as to what glue to use....I didn't know some expand. Glad he was there to provide this information. This is definitely a hidden treasure and I will be back.
John Smith
★
☆☆☆☆
a year ago
When I first moved to Irondequoit I was happy to find a hardware store that wasn’t a big box. Unfortunately they have decided to put politics over business by flying a Trump flag in front of their business and in doing so they have lost my business forever.
Kenny Beaty
★★★★★
4 years ago
I went to Black’s Hardware with my old shower handle to see if they could help me. I have always had good experiences with the old owner’s and I’m very Happy to say that this was a good experience again. I met Joe, who was very helpful! He went above and beyond working with me. I went back home with the knowledge of how to remove my cartridge and replace it with the proper part. The crazy thing is Joe did all this for me without me even purchasing anything.(he didn’t want to sell me the wrong part) I want to say thank you Black’s hardware, I will definitely be doing business with you all from now on. Kenny
D Wel
★★★★★
2 years ago
Lost a key for my 1951 MG sportscar, and the one I have is for an aftermarket ignition. No one else could match it, but one of the Blacks, a former owner, recommended I try them. Sure glad I did. The gentleman at the counter looked hard to find a similar blank & made me a new key to try, for less than $5. It works! What a great place! - Don from Holley
Matthew King
★
☆☆☆☆
a year ago
I used to go to Black's for everything from keys to hard-to-find parts as I prefer to shop small business as opposed to big box stores. That was before I saw their political signs in front of the store. I will never again give them my business knowing that they support political candidates who demonize me and all others like me.
Fitzroy Burke
★★★★★
2 years ago
I will always recommend Black’s Hardware because they know the value of customers, I had gotten a sidewinder key cut for my Buick a few weeks ago because they have the best price in town, I noticed the fob got scratched and when I confronted the clerk I wasn’t pleased with the response so I decided never to to patronize them again. But to my surprise, I decided after checking around they were still the best option, I went back. I sat in the parking lot contemplating if I really wanted to, I went in and made my re request for another fob the manager remembered me, he spoke the person servicing me and he made my key, perfect, when I got ready to pay the small price of $25, he refused to take my money because they believe in taking care of customers and correcting any mistakes, thanks again Black’s Fitzroy
Randy Girgenti
★★★★★
6 months ago
Black’s Hardware has a friendly team and a solid range of products. Prices are very fair, and service is always quick and efficient. If you are looking for a small neighborhood gem, Black’s is your place!
Jim Bassano
★★★★★
4 months ago
Great staff and totally knowledgeable. They helped me fix my leaky shower. Awesome people!
Joe Pizzo
★★★★★
5 months ago
Yes, yes, the only hardware store to go to in Rochester.Worth the drive still get out faster with less time than go into competition
Brian T. Carcich
★★★★★
a month ago
Always good service and good advice. Lots of inventory. I had to special order a part; it arrived within a few days, and they called me right away.
Ian Mercurio
★★★★★
2 months ago
Fantastic selection and friendly, helpful staff. I will be keeping this place in mind anytime I need hardware in a pinch.
