Google Reviews
Chop Suey
★★★★★
2 months ago
Seth at the Vacaville store is amazing and really helped me in a time of need "I appreciate u ! Total customer service professional.
Jai Harris
★★★★★
6 months ago
Coming in before work because my window would not roll down. To avoid the embarrassment of this happening in the Starbucks drive thru I decided to see if a fuse had gone out. I entered the store with the most welcoming smile from Richard at 8 in the morning. He instantly took charge to see how he can fix my situation. I am a novice to say the least, I wear scrubs for my job. However that didn’t stop Richard from educating me on ways to solve the problem. As I checked the fuse he pulled up on his computer to see if it was no longer alive in my car , I noticed it was just loose and needed to be put back in. Crisis averted. This made my day. I went back and thanked Richard from saving me a headache due to an unnecessary trip to a mechanic. He is a 5 star guy.
Franchesca Flores
★
☆☆☆☆
7 months ago
Was served by an old woman named Dian for a battery replacement and was immediately greeted with an attitude. She gave us the battery and we asked if they offered to change the battery for us, and she flatly said no, then told us to bring back the old core quick. She didn’t offer to look at our car nor did she check in with another employee. When we came back after learning how to do it ourselves, we saw her changing a man’s battery along with another truck getting serviced. We returned it at the desk and she gave us a backhanded comment that we didn’t bring in the old core fast enough and she thought we were doing it in the parking lot. She didn’t offer to look at our car either. I called them and they said they offer battery replacement toolkits which she did not mention at all, especially when she thought we were replacing it at the parking lot. The only person that was helpful was Rick or Ricky who had answered the phone.
Matt Tusup
★★★★★
6 months ago
I had a great experience here when my battery needed to be replaced. Maurice stayed after work and helped me install the battery because it was under the passengers seat in the car and I didn’t have tools. Great guy, great experience. Thank you!
Lisa Sandigo
★★★★★
6 months ago
My oil light went on during a 3-hr trip and I knew I also need to replace my windshield wipers. The two young men working on August 10th helped me pick out the oil and wipers for my vehicle and installed the wipers and added oil. So grateful for their excellent service!
Taylor Bothe-Yates
★★★★★
2 months ago
Robert went above and beyond helping me jump my car and installing the battery. So grateful for his expertise and kindness.
Jason Weed
★★★★★
a month ago
Richard was a perfect helper for me this morning when I needed help getting the right oil for my truck, and so helpful with putting in the oil , and checking a few other details to make sure it was perfect for the road, thank you guys so helpful, love Auto Zone!!! Thank you Laura
David Brown
★★★★★
7 months ago
Eli Flores at Autozone is the G.O.A.T not only are his customer service skills epically amazing, he actually stopped my car from overheating and properly diagnosed my misfire and bad serpentine belt before even connecting the OBD reader… there needs to be more knowledgeable guys and mangers like Eli Flores at this store.
Keshala Dassie
★★★★★
a year ago
Great customer service from the moment I walked in! I just moved here from Florida. I walked in and asked for help applying my license plate and Richard greeted me with the most helpful and happy attitude. Such a quick and easy experience because of Richard . Will definitely come back for all of my car needs!
Asido Manu
★★★★★
4 months ago
There is a man name Robert Kim who was very helpful when nobody else was. I really appreciate him helping me with my car seat covers. Thank you so much Robert Kim.
Nick Schenck
★★★★★
6 months ago
I recommend going to auto zone any time great place for All your car part needs detailing and more friendly staff. Very helpful
lydia wash
★★★★★
4 months ago
Everyone on staff was cool. Jesse the associate who helped me was knowledgeable, efficient and courteous. The two managers/supervisors helped trouble shoot with a great attitude.
iona henderson
★★★★★
a month ago
Hey ppls, these guys at this location were awesome, professional, courtesy and helpful, especially Kevin. Shout out to these gentlemen. I recommend that if you want good service, try this location. Iona
Kory Labarga
★
☆☆☆☆
5 months ago
It's sad to say, but I had one of the worst customer service experiences of my life at AutoZone. I was returning an unused battery that I had bought from AutoZone, because a tow truck driver from AAA had tested it (I had it sitting in my car at the time of the tow because the auto body shop I was being towed to was going to install the new battery), and the driver's device told him that the new battery would not be sufficient to start my engine. He did not gain anything by telling me this info, and he did not tell me to go to AAA for the right kind of battery; in fact, he encouraged me to go to Costco. I shared this with Chris at AutoZone. He immediately acted very suspicious of AAA and even said, "Don't always trust AAA." He asked if I had my receipt, and as I was looking through the AutoZone app, I told him I didn't have my receipt. But even as I said it, I found the section of the app showing recent purchases. I located a digital receipt, and I asked him, "Oh, I have the digital receipt. Is this ok?" His voice dripping with sarcasm, he said, "Then yes, you do have your receipt. It doesn't matter if it's physical or digital. You have your receipt." He was also rude to my wife when she was trying to explain to him that the AAA tow truck driver had mentioned the voltage of the battery not being a match with our car. While we were talking to Chris, he also received two phone calls from customers and was curt with them. He sounded very impatient as he spoke to them, and he even slammed his fist on the counter several times. The language he used with them was unprofessional. Even if you're having a bad day at work, it's important to treat all customers with respect, and to not say anything that would imply that you think they are unintelligent. When you treat a customer poorly, you run the risk of causing a domino effect. I will never shop at the Vacaville AutoZone again; what's more I will tell my friends and coworkers to avoid that place. One customer and many potential customers have been lost. I wish I had the name of the employee who had first sold me the battery to begin with. He was very kind and helpful, and when we had called AutoZone to tell them we would be returning the battery, he apologized for giving us a battery that was not a good fit for my car. But as great as that young man was, I can't go back to this location because of Chris's poor customer service.
Khuram Gill
★★★★★
2 months ago
That was super professional help me with my lightbulb. Change offered to change the second one too very friendly. Would highly advise coming to this location. We’ll definitely return for other services!
Petra Collins
★★★★★
a month ago
Scott goes above and beyond time and time again to help customers! He is a great leader with amazing customer service skills! Took the time to explain everything with kindness and patience. One of the best locations to visit!
salem
★★★★★
a month ago
I was 3 hours away from home and 6 hours from my destination, my car started smoking so I stopped here. Diane took one look at it and immediately knew what the problem was and she helped me get back on the road in no time. Everyone was very kind and helpful!! Definitely recommend coming here they know their stuff!! 10/10
Shannon Carter
★★★★★
a month ago
From a gal that doesn’t speak “car.” Seth S @ auto zone in Vacaville California installed my headlight in record time . He was professional , efficient , light hearted and took pride in the process. Seth is an example of an upstanding citizen who made the experience so easy . Diane was also an integral part of the positive experience . Diane quickly found the bulb I needed and Seth installed it . I’ll be back to this auto zone because of Diane & Seth !!! Thank you so much - Signed, A Happy Customer !
Lupita Salazar
★★★★★
2 months ago
I just want to give a huge shoutout and a glowing review to Michael at AutoZone for being an absolute lifesaver. He helped me so much by changing out my extremely dirty air filter and scanning my car to check the engine. He and the team really saved me from a lot of stress and probably saved me some money down the line, too. I’m super relieved and grateful. Thank you, Michael, for the awesome help!
Liza Escalante
★★★★★
2 months ago
Shoutout to Richard for the amazing service! I wish I could give him 100 stars. My car wouldn't start this morning, and after I jumped it and drove to this location, he tested my battery right away. Even though it was raining outside, he stayed out there to help me install the new battery and made sure I was good to go. Super professional, fast, and friendly service. This is exactly how customer service should be! Thank you Richard!
