About Business
Zoom Express Car Wash brings expert Car Wash solutions to the local community in New Albany, OH, Open ⋅ Closes 7 PM, ensuring every car leaves looking brand new. From Car wash to comprehensive Car Wash detailing, they maintain the highest standards of service quality and customer care. Local car owners in New Albany, OH appreciate their meticulous attention to detail, leading to a consistent 4.3/5 rating from 211 reviewers. By focusing on the specific requirements of the New Albany, OH area, they have built a loyal following among local Car Wash customers. Explore their full range of Car Wash services and see why they are a preferred choice for customers across New Albany, OH and beyond.
Google Reviews
James Goodman
★★★★★
Edited 2 weeks ago
the people here are amazing. I get it they have to sale memberships but they are nice and kind and good people
Gabrielle Merrill
★★★★★
a month ago
great workers and customer service - my car always comes out sparkling. better than moo moos!
Gladstone McDowell
★★★★★
a month ago
The entire crew is excellent, but we would like to compliment David for his efficiency and fabulous customer service.
Meghan Laney
★
☆☆☆☆
6 months ago
Oof. $10 minimum, car isn’t fully dried off and vacuums are The Worst I’ve ever experienced. I’m going to stick with my $7 MooMoo where vacuums at least suck and my car’s mostly dried off at the end.
Yaya
★★★★★
3 weeks ago
I love this going to this car wash great service this guy Cole handled my car so well
B. J.
★★★
☆☆
a year ago
Car Wash seems decent, but are partaking in fraudulent bait-and-switch tactics. Offering a 50% of discount, then raising their prices, offering a smaller discount based on the original prices. Usual Ultimate wash is $22, they offered “half off” for labor day but raised it to $25. Discount of $11 means you pay $14. C’mon guys basic math.. 14 is neither half of 25 nor 22!!! Employee said “management did it because they cant do change” but wont even do it for cc/debit. Suspicious behavior. Wont support that. Go to Captain Carwash or MooMoo.
Abbey Sneed
★★★★★
Edited a month ago
This is the fastest car wash on this side of town. I switched over when they opened because I was tired of waiting 45 minutes to get my car cleaned off. The vacuuming equipment works, the staff is super nice and they offer towels. Spread the word, but maybe like not too much, because I don't want lines 😂 but in honesty, love the people there and they are efficient!
Natasha Mcdaniel
★★★★★
a month ago
I absolutely love Zoom Express in New Albany. The staff is amazing and friendly. This car wash does an amazing job.
Michael Kotchounian
★★★★★
6 months ago
I have 2 cars and an SUV, so I'm in every day with one or the other vehicle. Whenever I come in and Katie is here, I'm always noticing the more than phenomenal work that she does. I truly believe that she does such phenomenal work because she's more than phenomenal as a person on the inside. It's because of her amazingness that keeps me coming back! Lots of kudos to her!
Regina Popp
★★★★★
3 weeks ago
Cole was a total gentleman and the best resource, he didn’t even have to sell me on the unlimited, just gave the facts and helped me fill it all out quickly. Great experience and very informative!
kyra plein
★★★★★
3 weeks ago
Cole was very personable & took the time to explain the wash options in detail. Would highly recommend Zoom express! And make sure you ask for Cole!
Lakishia Washington
★
☆☆☆☆
2 months ago
I am not really sure if the dryer was utilized and please check the power of your vacuums. Also these car washes doesn't clean the back of the vehicle good enough if at all.
Ann Goodman
★★★★★
2 weeks ago
Love getting my car washed at zoom in New Albany. Always see a friendly smile and David is so helpful love the air fresher.
den hobs
★★★★★
6 months ago
I have never ran through the car wash without a smike and service always. I recommend everyone come here. Maybe post a sign to keep radios down some are not as respectful. I come here because it is quiet and clean and friendly. It only takes one to start the boom boom of sound systems. Respectfully, happy customer. Denise
Andrea Hooks
★★★★★
3 months ago
Staff is always great, Michael Mooreland stands out so courteous and helpful when I bring my car through the New Albany Zoom Carwash!
Dawn Lalonde
★★★★★
3 weeks ago
Love the associates at the Hamilton location. However, calling corporate is another experience that don’t want to experience again. Completely rude, never called me back and refused to reimburse me $75 for unused services nor even listen.
N Rhodes
★★★★★
5 months ago
"I recently visited Zoom express car wash located in New Albany. l will drive over 20 minutes to go to this location because of their amazing customer service! From the moment I arrived, the staff were super friendly and helpful. Tray, explained the different wash packages and helped me choose the best one for my needs. The car wash itself was great, but the outstanding service is what really made my visit memorable. My daughter USB card that had her school homework on it was accidentally sucked up by the vacuum. David and Tray were so helpful retrieving it for her.They were both adamant to find it and they did!! I highly recommend Zoom express for a sparkling clean car and a top-notch experience!" Thank David and Tray 😉 you both were a great help today!!
Tsigereda McClelland
★★★★★
a month ago
Truly the best team here!! Beyond kind when I had so much snow stuck in my tires. They let me go through 5 times in a row even though I looked crazy hahaha. Shout out to Katie, the manager as well, for being so accommodating.
Kristina Jenny
★★★★★
2 months ago
I pulled right up to the car wash and needed help to take off a magnetic sign on the side of my car. Katie was right there helping me so I didn’t have to get out of my car. She delightfully told me about the $2 off a car wash on Tuesdays (today) and a few other specials as she helped me use the ordering platform (it was my first time using your car wash). I didn’t want a car freshener, so she offered additional cloth wipes, which I appreciated. Overall great experience and I will be back.
Justin Gortner
★
☆☆☆☆
2 weeks ago
I never leave bad reviews: look at my history. But this place is terrible. The “free vacuums” are never working, their associates are highly inconsiderate and unkind, and I’ve spoken to the manager who has zero interest in customer service. Do yourself a favor: there are multiple car washes very close to here that are much better.
