Wash Factory

SHElaw firm

★★★★★

a year ago

Tyrone, Ty and Mike are absolutely the best! They greet you, assist you, take care of you and even make you laugh. I have been going here for years and drive out my way for the warm welcome. The car wash is great. Ive never had any broken car pieces, or scratches (like other car washes) with my AMG Mercedes. I feel comfortable. I will continue being a customer. -Pasha

Virginia Motes

★★★★★

8 months ago

Sometimes there's a wait to use the vacuum bays. But that's the only negative thing I can say. They provide glass cleaner, towels, air freshener, etc. Super friendly staff.

Alec Fraser

★★★★★

a year ago

Best car wash anywhere they have clean towels. They have air compressed to blow out dust. They have two types of vacuums for getting into tight spots, and they have little botles of air freshener inside, interior cleaning liquid, and window cleaner. Oh yes, they have one of the best car washes that I know. this place is worth going out of your way to get your car clean…inside and out.

Katelyn Bodow

★★★★★

a year ago

I love coming here. It can get really busy on weekends but they do a great job of keeping everything stocked anyways. they have all the cleaning supplies you need, clean towels, and mat cleaners. and the drive thru wash does a good job too.

Layna

★★★★★

a year ago

One of the best car washes I’ve been to. Clean, quick, and friendly to customers! Trey took very good care of my car and even went and took an extra step to clean my rims for me!!! Highly recommend coming in to see Trey and get your car treated 😊

Justine Holt

★☆☆☆☆

7 months ago

Brand new car was damaged 2 days ago 2021 Alfa Romeo. I advised the staff no one could find the part that was missing. They told me to give my name and number and he would call if he found my part. I got a call from Mike later that evening stating he didn’t find part. I told him i needed to speak with corporate. He advised me store manager would be there in the morning. The response I got the next day was a picture of what they don’t cover. I told them o don’t fall under category but they told me I did. Nobody wants to pay for my repairs on my brand new car. Every time I call the wash the phone is off the hook. I need to cancel membership and I will never return again.

DBoll2

★☆☆☆☆

3 years ago

I got my car washed here last Saturday and thought they did a great job. Car was sparkling and they took time to scrub the rough dirt before sending me through the auto wash. Today, I look at my driver’s side front wing and it is COVERED in deep scratches. Not swirls or hard-to-see scratches, I’m talking deep, white scratches and scuffs. Absolutely freaking ridiculous. Now I have to pay to get the paint re-done on my car because I trusted this auto wash over Mister Car Wash, which did the same thing to my car. People, don’t be like me. Pay to have your car hand-washed, if it’s new. These auto-wash services are trash. Horrible.

Kristy Light

★☆☆☆☆

a year ago

Have been going to this same location for as long as I can remember. Dropped in a few weeks ago early morning, excited to see the doors open, products out and that I would be able to get a head start on the interior of my car, then first up for a car wash. Again, doors open, all products out and ready for use, no sign stating they are closed, so I begin cleaning the interior. Then who I believe to be the manager comes out with a blower and is blowing the exit of the car wash. By now there are three of us excited to be there and working on our interiors. Out of nowhere from across the parking lot, the manager starts screaming with body language of a ten year old throwing a tantrum. He didn’t even make eye contact with any of us, so not sure who he wanted to respond. Would it not have been easier to walk over and calming tell us that they are closed and for some reason missing a sign that says closed? Over 16 years of going to Wash Factory and have never had an issue until that guy. All it takes is one bad apple to ruin the experience.

Kelly Light

★★★★★

9 months ago

Great place to self-clean your interior, then follow it up with a very good automatic exterior wash. It is nice to have the rags and cleaners on hand along with a variety of vacuum choices to get into the smaller areas or the wide open trunk space. The staff are pleasant and helpful. It is usually a busy scene, so you may have to wait a few minutes to pull into a self-clean spot, but the wait is worth it.

Tony Charles

★★★★★

6 months ago

Great car wash definitely cleaned my entire vehicle well. Thanks Addison for assisting with the vacuum issue. Highly recommend

Cyan Squadrito

★★★★★

a month ago

Awesome place, free vacuumed even if you don’t get a wash and the worker Anthony was so sweet and helpful!

Mo Jamalzadeh

★★☆☆☆

4 years ago

I didn’t like it at all , first bulckhead special was 20$ which when the car got out wasn’t clean enough and they don’t have unlimited wash which other carwash have for like 25$ to 27$ dollar for unlimited wash for month. Uncovered vacuum cleaner area you have to clean your car under direct sunlight. They have only glass cleaner which most of car wash have something for different area they call it solution cleaner. Their towels was nasty and wet which you can see in the picture. They don’t have dry towels amazing. No matt cleaner as well or at least I didn’t see.

Katie Garren

★★★★★

2 months ago

great customer service! Joe the operations manager called me to fix an issue and made sure it was made right! We love the Buckhead location but moved and can no longer use.

Radi Moring

★★★☆☆

6 months ago

The exit dryer doesn't do a very good job of drying the car. The stalls are often full with random folks. Unfortunately the way the place is oriented, anyone can drive right up to a stall and vacuum their car out without paying for a wash. Normally something like this wouldn't bother me had I not already paid for the monthly subscription.😩

Sally Shropshire

★★★★★

Edited a month ago

Really like this place….. nice employees. Let them know of any issue and they will make it right. And, please once in awhile if not each time pay to use the car wash because they are more than fair to supply vacuums, towels, basic cleaning products and mat machines!

Paul Borgstrom

★★★★★

Edited 2 months ago

Great car wash, I would NEVER join monthly (follow up below). I've tried to cancel the monthly subscription for more than a month and there is no way to do that nor is any help available. I no longer live nearby so in person help is not an option. I tried several times to get help via the site, including lost password. Never received a response. Follow on…I received a call from a manger from the facility and he was very reasonable. We came to a resolution to my satisfaction, issue resolved. It sounds like an issue within their email system. Regardless, I stand by the fact that it’s a good facility and added a few stars back to show just that.

Chelsey Watson

★☆☆☆☆

2 months ago

This car wash damaged my vehicle and the manager told me it was nothing they could do about it. Do not go here unless you want your car damaged. You can’t speak to anyone at the car wash due to line disconnected! What kind of business is this? -100000 recommend