Google Reviews
StaceyLouise
★★
☆☆☆
9 months ago
Had to purchase another card because this location doesnt recognize Soaps N suds cards from other store. Crowded location. Rude employee, pushed my cart into me while I was getting clothes from dryer. He was cleaning the bottom rows, couldn't wait for me to finish, just kept pushing the cart into my legs. Multiple sized machines, took longer to dry in these dryers though.
Shirleena Young
★★★★★
a year ago
Glad there was another location close by since my regular spot on j. Clyde was closed to get work done. Harperville was great to setup my card to use here and get started right away! We can use more rolling carts, it was very busy but I was in and out fairly quickly. Thank you to the nice attendant too
James Fahndrich
★★★★★
2 years ago
This establishment was clean and quiet. I visited around 11:00 am on a Thursday and there was only about five to six other patrons doing their wash. Staff was friendly and helpful. Need to add funds to a laundry card that charges an initial, non-refundable $1.00 charge. Dryers worked great. A week's worth of laundry dried in 20 minutes.
Skull Boi
★★★★★
a year ago
This is THE laundromat to go to. It's clean, it's organized, and more importantly - the staff are crazy helpful (something that I'm not used to, due to living in Hampton) First time I came? A super sweet employee showed me how to work everything, the soap dispenser didn't process one of my orders and she immediately fixed it for me. Second time I came? I lost my card trying to figure out which washer would take my load - the employee was kind enough to point out where I lost it, and held onto it for me. Like? Where do you get that amazing service like that? Normally it's a "finders keepers" situation or a "sucks to suck" situation. No. This dude helped me and saved my day. Cannot recommend this location enough.
R R
★
☆☆☆☆
a year ago
Do not go to the car wash at this location. If you use cash and are owed change back, the machine will take your money and will not give any change back. I got a 6.00 wash and I only had a 20 bill. The machine gave me back 50 cents. I called the attendant at the laundry mat. They refused to give me my change back. The lady then gives me customer service number that is closed on Sunday. DO NOT USE CASH !!
Lee Zitro
★
☆☆☆☆
Edited a year ago
The signs all say they are open until 10:30. They won't let you come in after 9. They lie about their hours. Eta after owner comment. I was there Monday, Feb 17. The only worker there was a man. Him and his sign said they don't let people in after 9. I only had to dry clothes as my dryer died. He had 1 other customer there. I can understand 1 hr prior to closing but at 9pm exactly we were turned away. He had a sign that said it too.
Destiny Walker
★★★★★
a year ago
I haven’t been here in years but had to come in because my washer is under repair. I was greeted immediately by the attendant at 7:00 am. She was very sweet and provided a warm, homely welcome. Surprisingly, I didn’t need any assistance this visit but if I did, I believe she would have been just as intentional and resourceful as her welcome to myself and all the other customers in the facility.
Katherine Gandy
★★★★★
a year ago
As much as I hate the fact that I don’t have my own a washer and dryer inside my apartment, I really enjoy the fact that this location is a convenient distance from my home. I won’t even use the community washer and dryer my apartments provide. It’s always super clean and the attendants Alice, Tracey, Pat and Sly (forgive me if I missed anyone) are ALWAYS SO PLEASANT!! They make the experience even better!! Nice job upgrading the washer and dryers!! If I could suggest anything I would say add more dryers or if possible make the location bigger and this could possibly be a Mega-Mat!! Also love the fact you earn money as you add money on the soap and suds cards! Great idea!!
Sarah Kearns
★★★★★
a year ago
Since upgrading some of the machines and dryers it’s much nicer. The staff has been incredibly kind. The area is convenient and gets a B for cleanliness. If they would upgrade 3 more. Making a total of 5, giant washers that hold up to 90lb it would be much better. There’s sometimes a line. One particular employee who has been there about 20 plus years is always so helpful and clean and stays busy and has a great attitude no matter the situation
Mary R Mullins
★★★★★
a month ago
Alice has this place super clean. This is a great location. My new spot.Very Very Clean.
Hilda McMillan
★★★★★
3 months ago
My favorite by far, always clean and plenty of washer & dryer, just put new super sized washers in....the best
MacKevin Morton II
★★★★★
a month ago
Ms. Alice was so helpful with a spill that was accidentally made with a dog bed. She was a true pleasure and kept the facility pristine.!
Mike Aikens
★★★★★
6 months ago
Ms. Alice at the Harpersville location was very helpful. I was in town on a business trip and needed to use the facilty to wash clothes due to extending my trip. Where I'm from all the machines are change only, so it was nice to be able to use debit card because I don't typically carry cash. Great place and well maintained. Thank you Ms. Alice for you help.
Ryan Pascua
★★★★★
4 months ago
I had an issue with my card. Ms Alice helped me with the situation. She went above and beyond to help get it resolved, even calling her area manager. She is also super polite. I'm definitely coming back here to this location. Someone in management, please give this kind lady a raise!!!!!!!!
Tiffany Morris
★★★★★
a month ago
Hands down this is the cleanest soap and suds I’ve ever been too. I drive 15 mins just to come to it. Tracie is wonderful and takes pride in how this facility looks and has great customer service
Thomas Bergen
★★★★★
4 months ago
Today at Soap & Suds on Harpersville Rd in Newport News I had a great experience. The facility was extremely clean and well cared for. And if that wasn't enough, the facility operator on duty, Ms Alice was so helpful and cheerful. She made a good visit a great experience. Thank you.
Suzanne Scheve
★★★★★
a month ago
Great place! There are many machines available for use and the store is kept clean. I needed help loading my card with money and received help from Ms. Alice. She fixed the problem right up for me! Thanks Ms. Alice!
Danielle Ward
★★★★★
3 months ago
Super clean. Sweet staff always around to clean, speak with and answer questions. They have no hot water currently (11/28/25) but I know that the new part has been delivered and is waiting on install. Machines work extremely well and arent super expensive. This place also offers a drop swrvice.
Chris Johnson
★★★
☆☆
3 weeks ago
Best touchless car wash in the area. That being said the system is not calibrated correctly or something is off. I watched my own car as well as the three in front of me get soapy water dumped on them at the end of the rinse cycle. Followed immediately by a weak blow dry that just spread the soap all over. So if you only do touchless washes, go here but bring detailing towels for the water and soap.
Alberta Bell
★
☆☆☆☆
a month ago
I went to this location just to try something different and came into an employee of 32 yrs who was bad mouthing a new employee to another tall male caucasin employee, bad for business, instead of degrading howabout uplifting. People are so heartless, show some compassion and whats really sad is that the vet employee kept saying she dont like the new employee and was encouraging the young man to keep his eyes open. SMDH
