Cool Wave Car Wash

Guillermo Soto

★☆☆☆☆

7 years ago

Brushless car wash is HORRIBLE car comes out the same way that goes in, also expensive for what you get. DONT WASTE YOUR MONEY!

Laura Edwards

★☆☆☆☆

8 years ago

I have a 4runner and the drive thru wash doesn't clean it that well. The spot free rinse leaves spots

Carmen Melton

★★☆☆☆

2 years ago

I had allot of dirt on my jeep and went through the wash. When i got home and checked it, most of the dirt was still there. Very disappointed

cory williams

★☆☆☆☆

3 years ago

I am very disappointed in this car wash. It is expensive and the washes are not the greatest. It also says free vacuuming with the purchase of a wash but apparently it's not free, unless I'm doing something wrong.

Kaila Morris

★☆☆☆☆

4 years ago

Car wash is okay, not the best. The guy working there (owner? not sure, only person I’ve ever seen there) accused me of stealing a vacuum token which I never had (selected no token since I didn’t need to vacuum). He literally chased me out of the parking lot over it. Won’t be back.

Addie's Fun Zone

★☆☆☆☆

5 years ago

Horrible carwash. The chart says free vacuum, but it's not. The automatic car wash did not scrub or dry the car. The Cool wave in newport news is much better. Worth drive there.

Corey Norris

★☆☆☆☆

6 years ago

Over priced and does a half non decent job. I recommend going to a different carwash if you actually want your car clean. It left half the dirt and soap on the car. Not going to use this auto wash in the future. Been here twice both times disappointed first time only rinsed one half the car. Second well I have nothing good to say about here

Mitch Cochran

★★☆☆☆

5 years ago

This visit today was less than satisfactory. I have used this place for over 2 years and it has usually been a very good value with great equipment. I use the SELF-WASH bay. Today was a disappointment due to lack of PRESSURE when selecting HIGH PRESSURE soap or rinse. The brush that is for scrubbing is so dilapidated that missed much of the surface causing extra time to be purchased. The Clear-Coat protectant appeared to be only water. The equipment needs some work and the establishment would be restored to its former very good status. I will be looking for another car wash.

Motas

★☆☆☆☆

4 years ago

Don't like this carwash. Has no change machine only uses cards. The time starts at 10min only and when the 10mins are up you have to swipe your card for another 10mins. The soap barely comes out of the brush causing you to have to use it longer which takes more money. I won't go back and won't give any recommendations. Oh yeah, the second time I swiped My card I lost 4mins thinking that the brush was still on but it was off.

Allen Farr

★☆☆☆☆

2 years ago

Horrible experience. WAY too much money. Spent $10 and my truck still isn’t clean. You have to wait too much time for each device to work. So, out of the maybe 10 minutes I had total I probably only had 7 minutes to wash my truck. I’ll never come back here.

Chris Portlock

★☆☆☆☆

3 years ago

Used to be a decent place to go. Now most of the time the equipment doesn’t work properly or the card readers don’t work. Swiped my card, machine approved it, then didn’t turn on the pressure washer. The owner clearly is neglecting to keep the place running properly, and seems to only care about taking your money. Greedy owner, worthless place.

Christopher Correira

★★☆☆☆

2 years ago

Maintenance issues. Every time I go I get screwed out of a service. Last time the left side blow dryers didn’t work. This time I paid more specifically to get the undercarriage wash because I just drove in from a snowy/salty area. Of course the undercarriage sprayer never sprayed. Shame this is the only touch less in the area.

Billy Floyd

★☆☆☆☆

2 months ago

Could be better.Sometimes the machines take your money

John Jackson

★★☆☆☆

a year ago

Overall: Mid tier self service car wash at best. You're probably better off cleaning your car at home. Details: Needed to vacuum out my interior and decided to give this place a try. Vacuums only take change and $1 gets you roughly 3 minutes of air. (I did a couple extra sessions and timed it...more like 2.5 minutes per $1 which is a bit overpriced.) The vacuums themselves didn't provide a lot of suction which was the biggest problem. And the blue plastic tips left the occasional blue mark on my black upholstery. Didn't even try to do a wash since a couple beside me did it and I heard them complaining the whole time. Apparently the water pressure isn't great and didn't even get the grime off their car. So I didn't even bother giving it a try. But if you have some light dirt that needs a quick cleaning, I guess this is an ok spot. But you'd be better off hosing off your car at home and using an extension cord for your vacuum to clean the interior. Hopefully some people read this and save themselves a couple of bucks to get their car cleaned the right way.

Chad Shields

★☆☆☆☆

2 months ago

None of the machines card readers work. None of the machines dollar bill acceptors will take cash money. Cannot wash a car here.

Jami Thompson

★☆☆☆☆

a year ago

Tire cleaner wasn't working. People were there working on the drive thru advised the lady who said give it a second. Showed her it had been almost a minute. Nothing. No sorry. No let me grab a couple quarters. Nothing. Never going back. Had to throw in another 5 to rinse it then the spot free rinse did this. ( see pic )

Karalina Gett

★☆☆☆☆

3 months ago

DO NOT GO HERE! Smithfield, va. Should give no stars. Came in from out of town, thought I would wash my car. I put in $10.00 to get change back. Mind you the machine did not day out of order. As soon as it took my 10 bucks it said out of order! I called to see if they could give me back my 10 dollars. NOPE. NOTHING. gave me a code for a free wash, now mind you I am FROM OUT OF TOWN! only good for 30 days. This place is going to be reported to BBB. YALL NEED TO LEARN BETTER CUSTOMER SERVICE ESPECIALLY AS SOMEONE WAS FROM OUT OF TOWN. DO NOT GO HERE! CAR WASH WAS BRONEN ALSO!