Google Reviews
Annie
★★★★
☆
8 years ago
This is my first time here as I was sold by reading high reviews on yelp. The staff were friendly and I appreciate them for taking the time to detailed the car, despite the two hours wait. Price is decent with $45 deluxe wash (extra $5 for larger car). I noticed some smudges on the side of the driver side that didn't come off (main reason why I needed a wash). The staff told me that will only come off if I bring it back for a wax. I think I was a bit disappointed that a wax would cost me $145? I ended up tipping the staff $8 even though I went home with smudges on my car but cleaned interior! :)
Sergey Blashkov
★★★★
☆
7 years ago
Overall I liked this place as one of the best car wash services in the area. They have a lot of clients and honestly warn you that it could take up to 1 hour and 45 minutes for your car to be ready. They vacuumed car and trunk well, washed inside and outside. The only thing I didn't like is that windows inside were a little bit dusty, like the clothing they were cleaned it with was not clean. The interior of waiting area is great and parrot is cute.
Geetha Jayaraman
★★★★
☆
6 months ago
In general, very much above average. Hence the four stars even though I’d gladly give them 5 stars for the work they did on my Civic yesterday. It is hit or miss every single time. If you inform the guys who do the cleaning and the front desk guy about what you want specifically addressed UPFRONT, you are likely to get the great attention to details that you expect. On several occasions, after they finished the work, I have had to ask them to vacuum and wipe with hand the nooks corners (interior), and they have always obliged. I’ve always chosen the $80 wash in these last 3 years, and would recommend them.
Alan Feinberg
★★★★★
2 years ago
If you want the very best for your car, take it to Pacific Hand Car Wash. They’ll make it look as good as new! My wife and I have black cars which show every speck of dirt, so getting them squeaky clean isn’t easy. We’ve been going to Pacific Hand Car Wash in Campbell for a basic “Detail Wash” regularly for years, Their hard-working crew have always done an outstanding job. They take at least half an hour vacuuming, washing, rinsing, and drying everything by hand, with meticulous attention to detail. Spending $70 for a car wash ($60 plus a 15% tip) may sound outrageous, but I don’t mind paying a premium price for high quality service, especially when I know that the work is fully guaranteed. Pacific Hand Car Wash is a small, independent businesses, owned and operated by the Tang family. You’ll usually find Kevin Tang behind the register at the Campbell location (the other is in San Jose). His black-and-white cat can sometimes be coaxed to sit on your lap which makes the long wait a bit more tolerable. Ditto for the talking parrot. I highly recommend Pacific Hand Car Wash!
Reza Niazmand
★★
☆☆☆
7 months ago
The generally do a good job, I brought my truck here, and was impressed. Brought the BMW and they forgot to dress the tires -_-, it’s a bit annoying when you wait for an hour to get your car done, and it’s not done right.
Berfin BP
★★★
☆☆
7 years ago
I searched google reviews and yelp reviews and went to here. Place is nice. Staff is kind. But there were really long line I waited 1 hour and 40 minutes at Pasific Hand Car wash place. This is no problem, but I think because of crowded they didn't give enough attention to my car. I bought deluxe detaile wash to $50. But my car wasn't enough clean for this price. I think they should be more careful about this. But if they change about this and give me promise for more attention, I can choose here because of easy to go here and they have Louie who is the most cute parrot.
Pang-Jui Wu
★
☆☆☆☆
5 months ago
Came in to see how much it would be to get my SUV washed here. Cashier didn't bother greeting me when I walked up to the register and just acted like he didn't want to be there. When I asked how much they would charge to wash an SUV he gave me some gibberish answer, clearly still unclear as to how much it would cost, and acted like he didn't want to deal with me the entire time. Atter that, I just walked out since it's pretty obvious they don't need my business. I would definitely recommend this place if you like to pay for poor service at a place that doesn't even want your business.
Emily McNally
★★★★★
2 months ago
The best in business. I can’t speak highly enough. Everyone there is so nice and my car came out looking like I just bought it brand new- that’s how clean it was. Can’t recommend enough. See for yourself!
Samuel Rogers
★★★★★
6 months ago
The gentleman here did an amazing job on the car. It was my first experience here and I’m reluctant to have anyone clean my car but myself. But they did outstanding. Thanks
Harel Capio
★
☆☆☆☆
a year ago
Took my car here to get an exterior wash, and soon as I got home I noticed that the plastic trim on my door was full of scratches and left my tire hood without removing the dirt. Initially, took my car at their santa clara location but wasn't satisfied with the service and so I took my car at the bascom location thinking they may be better, but i was wrong. It's by far worst than the other location.
Kevin N
★★★★★
8 months ago
I let water spots dry onto my car and bake in the sun for 2 months. It was an expensive repair, but these guys fixed it. The car initially came back with some abrasion marks where they had to dig deep into the clearcoat, but Kevin repaired it for me the next day no questions asked. You will have to pay for quality work here, but you will receive quality work.
Kevin Tchang
★★★★★
2 years ago
I’ve consistently chosen Pacific Hand Car Wash for their outstanding service, but the recent complete detail with a clay bar and ceramic sealant treatment on my Audi Q5 was exceptional. Their meticulous work elevated my car to a level of luxury and shine that surpassed all expectations. It’s evident they’re passionate about what they do. The addition of the clay bar and ceramic sealant is a game-changer, indeed. I also must highlight Kevin—his professionalism, knowledge, and helpfulness truly make a difference. He ensures that every detail is attended to with care. For top-notch car care, Kevin’s your guy!
Jacob Cesena
★★★★
☆
Edited a week ago
I had an issue with one of the services. The owner was extremely quick to respond and has been awesome to correspond with. The only thing keeping me from even at five stars is we're still working towards the final resolution. Will update once that happens. But overall these guys take their business very seriously and are great to deal with.
Zack Mariscal
★★★★
☆
Edited 2 years ago
TLDR; for the wait and the $90 you may find similar quality elsewhere Looks great from afar, but like most things the devil is in the details. We went on an extensive road trip (~1200 miles) and the amount of bug on the car was impressive. The wait was around 2 hours, so make sure you budget the time needed for this. One tip if you have a Tesla is bring your key (credit card shaped) with you, that way you don't have to leave your phone. Again, people will see my car and see it as shiny. But I'll know there were some spots missed. Not ideal, but it happens. It's a car, it's going to get dirty again. Will I be coming back? Maybe just for deep cleaning, etc. ========= Update: Kevin and everyone at Pacific Car Wash did a great job on a follow up! One thing I'd suggest for people is get there early! I got there 5 mins before opening and was third in line. It took them about 50 minutes to have my car. I walked down to a cafe down the way and just worked there for a bit and then came back. Thanks again Kevin and team!
Geo Mealer
★★★★
☆
10 months ago
They did a good job cleaning my car overall, but after paying $100 + tip for a "Deluxe Detail" it was pretty annoying that they didn't wash my windshield at all. Unfortunately, I didn't notice until I was driving away--which is when I took the attached picture, just down the street. But they finished my car as one of the last ones after closing time and I was running late elsewhere, so I couldn't really bring it back for them to finish. So, I just got 9/10 of a Deluxe Detail for full price. I think they're still one of the better options in the area for a car wash, but for those prices I expect better reliability. I'll certainly be more watchful next time I go there.
Marcus deVarona
★★★★★
a year ago
I recently had the pleasure of taking my black 2024 Honda CR-V to Pacific Hand Car Wash, and I couldn't be more impressed with the results. The team did an unbelievable job, meticulously removing deep water marks and scratches that I thought were permanent. My car now gleams with a showroom finish, showcasing their exceptional attention to detail and expertise. The staff was not only skilled but also incredibly friendly and professional, ensuring that my experience was top-notch from start to finish. For anyone looking to restore their vehicle's beauty, I highly recommend Pacific Hand Car Wash..
Aleksandra Morrison
★★★★★
10 months ago
UPD: I came back the next day and the manager took care of everything -he removed all the scratches in just 30 minutes. He was kind, professional, and truly went above and beyond. I really appreciate the quick response and excellent customer support. Thank you for making it right and for taking such good care of your loyal customers. I’ve always loved this car wash and have been a loyal customer. But today, right after my visit, I noticed scratches on the driver's side while parked at Whole Foods. This is especially upsetting because I just bought this BMW i4 three weeks ago, and this was its very first wash. I even drove back to the wash, but unfortunately, it was already closed. I’m really disappointed and upset - I've trusted this place with all three of my BMWs over the years, and I always tip well.
V Creation’S
★★★
☆☆
3 months ago
I recently visited Pacific Hand Car Wash for my Tucson, and overall the experience was good. The cleaning, washing, and detailing were all done well, and I appreciate that it’s 100% hand washed, which you don’t get at many places these days. However, I found it quite expensive. They charged $110 for a basic wash, and even at that price, car mats were not included, which was disappointing.
Mak KALBERER
★★★★★
5 months ago
Clay wax treatment brought the old 2009 Corolla back to life. Amazing attention to detail inside and out!
