Mr Wash Car Wash

Evelin Chavez

★☆☆☆☆

2 years ago

IF YOU HAVE A TESLA MODEL Y PERFORMANCE DO NOT GO HERE! If I had the option to give no stars I would. I agreed to purchase the monthly membership which I canceled earlier this month and yet to see if they charge me for. I took my car to the Kensington location on January 20th to remove all the salt from the snow we had earlier in the week. Everything went well and I returned the following week on January 26th. It was on my second visit that I noticed the driver’s side front wheel was damaged. The damaged was caused by the plastic material on the wheel track. I immediately reached out to customer service who asked that I provide them with my information so they could “find my account.” Lisa with customer service told me she reviewed the video and claimed my wheel was already damaged. She then asked me to go to the location where the damage happened and file a report. Lisa also said she would be able to provide me with a copy of the report once I filed the report. I did as Lisa requested and the manager Jamie submitted the report. I follow up with Lisa and she again tells me she reviewed the video and states that my wheel was already damaged. I requested for a copy of the video, and she declined. Lisa said the video was Mr. Wash’s property and that she was sorry, but my wheel was damaged, and nothing would be done. She was no help. I have no reason to file a complaint if the damaged was not caused here. Anyone that sees the damage can see that it was not as a result of me driving negligent but actually from the car wash track. I’m shocked to see how long they have been in business with their mediocre customer service.

Madhusha Ranathunga

★☆☆☆☆

2 weeks ago

Not worth the money. Cheapest option is 30 and didnt even take off the dust from rear.

Vic S

★☆☆☆☆

10 months ago

Such a dishonest car wash. They use to change $9 or $19 depending how far back you go. Now they hide the prices and you can't see it until you are stuck in front of traffic. Once you get up to the gate with no chance of turning around, you see a minimum of $30, which may not be outrageous for a real car wash. Then you get in the car wash and it is worse than most gas station car washes. No interior, no drying car, all automatic for just a few minutes. This is what you call highway robbery. When you have to hide your prices, you know you are dealing with dishonest people. Shameful owners.

Thomas Whitcomb

★★★★★

a year ago

I’ve always been happy with the washes going a few months now and think the staff is great and friendly! I see in some reviews people mention being charged but I easily canceled my subscription and was never charged again nor found any problems with anything. I do believe they are pricey after getting many car washes across the country but the subscription made it a little less of an issue for me.

Tommy Tang

★★☆☆☆

a year ago

It’s kinda hard to find the entrance and exit, slightly confusing. It’s $30 for the normal auto wash, just average and not sure if that’s a normal price? Seems slightly high. Free self vacuum after the washing, but not very strong air.

Julia Todhunter

★☆☆☆☆

a year ago

They do not vacuum or clean the inside of the car. The wash is a drive thru and cost 30$ for one wash. The car was not cleaned completely on the outside with dirt still visible. They also did not tape my rear wiper down properly and it broke in the wash.

Mark Stanton

★★☆☆☆

8 months ago

First time using this facility. I asked for a 30 dollar wash and spent several minutes being pressured into getting a membership pass. I told them I’d never used their service and wanted to experience their service quality first. I’m glad I waited because the quality wasn’t there. I had spots and dirt on my car that most gas station car washes would have cleaned up. I could maybe see going if you buy some type of membership and don’t ever really get your car messy. It wasn’t worth it for me and won’t go again.

Howard Sol

★☆☆☆☆

4 months ago

I’ve witnessed some of the Latino workers behaving very inappropriately toward customers. They talk badly about people, follow them around, and even check what they’re throwing away in the trash cans. I’ve especially seen them doing this to Black customers and taking pictures and laughing about it. It’s disgusting and very uncomfortable to watch. This kind of discriminatory and unprofessional behavior needs to be addressed immediately by management.

Brendan M

★☆☆☆☆

a year ago

Absurdly expensive. $30 for a standard car wash. This doesn’t include vacuuming or anything extra it’s just a basic car wash. But it doesn’t even get your car clean. Can’t believe I wasted so much money and my car is still dirty. Dirty clearly on the back/trunk. And no, it’s not an off road car. I just drive around town like most everyone else here.

Joe Cool

★☆☆☆☆

5 months ago

I pay 44.00 for the car wash. They don't even vacuum your car that well and they don't wipe down the inside well. I had to bring my car around again for the vacuum and they still could not get it right . Stay away from this place. They do half ass job. Beware..

Grace Marshall

★☆☆☆☆

7 months ago

I wish I had a better review to write but unfortunately I do not. I just came from the Carwash and asked for the basic. My credit card was run through and they asked if I wanted my receipt emailed. Once I got home I got the email stating I paid 30 dollars. One, that’s not the standard price, and secondly 30 dollars is astronomical for a 4 minute drive through.

ali pg

★☆☆☆☆

a year ago

Washed my car at this location last week, And I have got many scratches on my car. Reported and sent pictures of the scratches. Even the manager saw scratches caused the brush. But Mr. CAR Wash said they will not be responsible. Don't waste your money or time, don't let they ruin your car. Check pictures and answers of the Mr. CAR WASH!

John Dwan

★★☆☆☆

5 months ago

We were traveling from out of state and I just needed to get the bugs and dirt off. I was floored when the attendant told me it was $30! This wasn’t a hand wash or anything just the brushless machine. Of course they try to sell you hard on their monthly plan. Again, not from around here. I couldn’t believe it. Needless to say I didn’t get a wash… When I went back and read other reviews, almost all were about their insane price. I think they need to wake up and not just send the exact same lame email response. I for one would never go back here.

Al Hatch

★★★★☆

5 months ago

Way better than the Georgia Avenue location. They have vacuuming here and the car wash has a part at the end where it dries the car off some. I had to come to Kensington because Georgia Avenue is being torn down and remodeled I guess. Yet mr wash has no problem debit my card every month even though I have to travel farther to use one of these facilities

Matt Malone

★☆☆☆☆

4 months ago

Beware owners of nice cars! I own an Audi sedan (RS model/sport) - garage kept, not frequently driven, well maintained. Prior to going through the wash I asked the attendants if the car was too low or ok to put through - they waived me on. When I got clipped in to the track I knew something was wrong because I heard a "crunch" and rolled down my window asking them to stop - they signaled to close the window and continued to waive me on. Multiple crunches later I exited the wash...after returning home to inspect the damage I realized the front washer system (the reservoir and piping are located just in front of the drivers side wheel, exactly where the track interfaces with the car) was damaged and no longer functioning. I contacted the company to work on a resolution. I was pleasantly surprised by the response of the team who offered to meet and inspect the damage. However after meeting with me and apologizing, assuring me they wanted me to "have a good experience" - I received an email indicating "they had determined it was not their fault." No further explanation. Additionally, they admitted (i) to having video of the incident, which they refuse to provide to me and (ii) that their manager tried to contact me AFTER I exited the wash to tell me my car was too low/not to come back (this was after selling me a monthly membership...). Pretty unusual behavior for a group that did not cause a problem. Futher, they did not even offer to refund my payment for the wash. I had hoped to be an honest business but turns out to be standard denial/stonewalling tactics. What would have been a relatively minor repair for a potential lifetime customer (I have other cars) was ruined by short term thinking. Poorly run business. Zero stars. Stay away.

Gabrielle Gordon

★★★★☆

a month ago

Had a voucher for a free wash. Easy to redeem for a simple auto wash. The guys at the entrance were polite and didn't try and upsell me anything. I just wish more space was put between cars but I get it.

Andrea R

★☆☆☆☆

4 months ago

They don't pre wash your car or vacuum for you. For 30 dollars you go into a 4 minute wash and no one dries it after either plus there's no wax or special coating offered. You could do all that for 30 dollars at Montgomery hills car wash but that's gone now so I'm shocked that people say this one is better. My car was at least cleaner than it was before since that other one shutdown but not by too much. This place really isn't worth the cost unless if you absolutely need to have a clean'ish' car.