Lakeside Car Wash

Robyn

★☆☆☆☆

7 years ago

Asked for the exterior wash only, and when it came out of the wash, the car literally looked pretty much the same as when it went in--no more dirt, but bugs all over the windshield and front of the car. When I pointed this out to them employee who was drying the car, he just shrugged and said there was nothing he could do. Really felt like I'd wasted my money. Seems like other people have had a similar experience here. I would drive a little farther and get better service.

Guido Karp

★☆☆☆☆

6 years ago

Been there yesterday as my doctor is just around the corner (and saw the place being busy - regularly a good sign ;-) Paid extra to clean tires and stuff (the $20 package #3), they did not even touch them. Got the car after 15 mins - and was very disappointed. I wish I had gone somewhere else - and having read some of the reviews, I can only advise you: take your business elsewhere. These people obviously do not care what they do.

Barbara Exner

★★☆☆☆

6 years ago

I want to like this place. I've been about a dozen times, hoping it would get better, but more so because it's so conveniently close to my home and work. For the money, the car never seemed to get completely clean and I had to wipe up both the outside and in. I was the last customer on Sunday near closing. The fellow was cleaning my car while two of his colleagues sat nearby, beer in one hand and smoke in the other. Which drifted into my clean car. That was my last visit.

lisa ortiz

★★☆☆☆

4 years ago

I went in for a cleaning and while the sides looked great, the entire top of my car was not clean.. it had bits of leaves and pollen all along the top. I was told I needed an additional clay bar treatment to remove that. . I literally poured water on it and rubbed it with my finger and it easily came off. So no. I will not return. Its a shame they did a good job with the inside but to be told there was no way and I needed additional treatments for something so basic that anydrive through a basic corner carwash would take care of is really not excusable in a carwash.

Traveling Tribe of 5

★★☆☆☆

13 years ago

Been taking my Mercedes here for a year and other cars previously to this. Never had a major concern and the service was always decent. Took my car in today and noticed some extreme scratching from a towel dry. I thought no problem I'm sure that they will fix it. I returned to let the manager know that in one area in the rear of the vehicle there was a lot of scratching that was obviously due to a dirty towel. His response "I don't know what to tell you. We use microfiber towels and we wash them." So I ask "is it possible that maybe one towel had small amounts of debris that caused it to create all of these scratches?" He proudly told me "no" and that they would do nothing about the damage. Be warned although they did a decent not great job they will not take care of you if they create any damage. All he needed to do was offer up a discount on a buff and I would have been happy. Instead he was rude and arrogant and didn't care if he lost my business.

Danny S.

★☆☆☆☆

7 years ago

Got the most expensive wash hoping to get fully serviced. Upon receiving the vehicle I noticed the one drying my vehicle was a bit tipsy, but I didn't mind hoping I paid a premium for my wash and it the job might be done well. Driving off is when everything changed, the interior was not wiped down, dust all over my console, no tire applicator and more swirl marks on my paint. Truly not satisfied.

Oliver Varoujan

★☆☆☆☆

11 years ago

I've been taking my cars here for years, NOT ANYMORE. They do a great job with washes and drying the cars but not when it comes to customer service. The last time I took my brand new 2013 Porsche Carrera to this establishment for an interior detailing was in January of 2014. Yes, they did a great job cleaning the car, but at the same time they caused over $21,000 worth of damages on my car. When I went to the owner the next day and asked him if he is going to be responsible for the damages they caused, his answer was "NO" and all he offered me was a refund for of $70 that I paid for the interior detailing which I refused to take. Later that day my car was towed to the dealership and its still sitting there waiting for parts to arrive from the factory. As a loyal customer I was expecting them to do more than just offering my money back for the wash.

Matthew Miller

★★★★★

3 years ago

We’ve been taking our Volvos here for 5+ years. They are very detailed oriented and friendly. My car came out of the wash and I noticed someone scratched my bumper while parked. They buffed it right out then & there, free of charge. They take good care of their customers.

Justin Burt

★★★☆☆

3 years ago

The exterior cleaning was well-done but the interior cleaning is not thorough at all. There was a lot of debris and hairs in my car that I was hoping they'd vacuum up, and a few small water drop stains on my dashboard that would have been really easy to wipe off. There are better car wash options in Burbank in the same price range.

Kevin Mullett (Kev)

★★★☆☆

9 years ago

The car wash is pretty good. I had a lot of dog hair on my passenger seat and they got rid of most of it. I am happy with the job they did on the outside. They did not do such a good job on the inside of the car. I also had to ask them to clean the inside back window after they were done. The prices are pretty good and it is a convenient location.

Kathy Kubala

★☆☆☆☆

7 years ago

If I could give this place 0 stars I would. My husband just came back from this place after trying it out for the first time and and I am pissed to have spent $24 for a BS job. Please see photos attached. DO NOT RECOMMEND

Gozye okoye (Cowries)

★☆☆☆☆

3 years ago

I paid $85 dollars for vacuuming I got my car and it still has sad and stuff all over the carpet and the trunk. The stains kids made all over the car interiors was still visible and am like what was the detailed. Actually this is my first time of using them and it’s worst than the car wash I changed from. I wonder what it takes to do a good job someone paid for. I should have listened to my spirit and leave the car for my office care wash guy who dose an amazing job at $60. This I mentioned that I was horrified by the restroom. Even back home in Nigeria where am from no car wash offers delivers this level of service. How much is enough for a good thorough job if $85 is not enough for proper cleaning and detailing. I might as well buy a new car vacuum and clean my car as I use to on my days off.

Maddy A

★★★★☆

8 years ago

Car wash is good and dried with hand towels. They take good care of the car.

Demonic Prophet

★☆☆☆☆

5 months ago

It’s closed. It’s been closed for years and it has a For Sale sign up. Can we get a proper self-service car wash here?? Someone like Super Star should buy it and make it happen.

Talon Majors

★☆☆☆☆

7 years ago

I didn’t want the numerous poor ratings to be true because the staff is so kind, but it truly is not up to par. They tried to give me my car back with dog hair on the mats and water drips. Even after having it redone I still left with these smears running down both sides. Totally unacceptable. I even bought an upgraded package! Not sure what I paid for other than smiling friendly staff haha!

Marissa Allen Cohen

★☆☆☆☆

Edited 3 years ago

Yikes!! So sad. In its heyday, this place was hopping with industry folk, a shoe shine guy, and lots of blue shirts running around to help. Now, it looks like it was abandoned and some squatters have moved in posing as business owners. What the heck happened? I asked for a vacume and a hand wash and was charged on-the-spot by a youth with a charging apparatus hanging like a necklace. Technology! I waited in the "Palm Room" (waiting area). So neglected, haggard, and unkempt...cobwebs everywhere. Broken down chairs, holes in the bare drywall, ghostly nails left in the wall from past wall hangings. Great set for a haunted house. I didn't notice any brand products...only blue liquid in Gatorade bottles they used on my tires. When I opened my door, I noticed debris on the mats. Not the greatest vacume job. I tipped the poor man $10 because he worked hard and wasn't responsible for the waiting room or the vacume job...but over all, this was a $55.00 car wash. Guess I won't be back.

Adventuring It

★☆☆☆☆

7 years ago

I have gone here a few times with OK service but today was the last time. They did a horrible job cleaning the truck and when I pointed out where dirt was to the guy he had the biggest attitude wiping it down. Because of that and everything that was dirty I also decided he does not get a tip for poor work. As I was closing my door and he was walking off he said something but I did not bother to engage. I added photos below of where it was pretty clear what was not cleaned. I ended up going to a self serve car wash to finish what they did not. They also did not lift up the back seat to get under them when vacuuming. In the bed of the truck was the worst. Leaves, gunk, dirt, etc were not even attempted to be cleaned.