Kroger

L. Brown

★★★★★

2 years ago

My review is based on the bakery and the Star Bucks inside this Kroger. The lady (I can’t remember her name) at the bakery was very helpful. She was sweet and easily to talk to. Kayla at the Star Bucks was great. We ordered 4 drinks and had spectacular requests for them and she was awesome at getting them all right. The drinks were delicious.

Larry Strickland

★☆☆☆☆

3 years ago

I went in at approximately 9pm on November 27th. My wife and I found the chicken on sale because it was dated " sell by November 27". It was a good deal so we got about 15 packages. There was NO sign with a limit on them. We get to the front and begin to check out. The manager tells us that we can only have 4. I pointed out that there was nothing posted about a limit. She said it was her discretion. My wife and I go out every weekend and feed the homeless using our own money, not donation, so when we see a deal that would allow us to help more people we get as many as we can. When we tried to explain this to the manager she said she didn't care. Is this Kroger's attitude about giving back to the community. If so I pray everyone boycotts them in the future

Tor Johnson

★☆☆☆☆

2 weeks ago

Disgusting "sushi", if you can even call it that.

Karla

★☆☆☆☆

a year ago

Let me start off by saying I love Kroger. It’s my favorite grocery store in Beaumont. Today I had a very unpleasant encounter with a “manager” by the name of Dallas. Placed an online order yesterday. When I picked up my groceries the receipt showed a different amount (about $20 more). Went to customer service. Showed my emailed receipt and pickup receipt. All the employees were sweet and said they would refund the difference but to run it by Dallas. She (Dallas) comes and asks what’s going on. I show her my original emailed receipt showing one price and the final pickup receipt showing a different price. She then asks, “well which items are priced different?” Told her I wasn’t sure and asked if she could pull up the original receipt and compare it to the final receipt. She said, “no, you can pull it up on your phone and tell me.” I purchase 29 items! She insisted that I tell her which items were priced different in a rude, snarky, unhelpful tone - like I was inconveniencing her. Fed up at this point I said I’ll just return all the items. She said, “that’s fine, do what you want and walked off.” Brought the groceries back inside. The employees at customer service said several managers were having a meeting in an aisle nearly. I approached Dallas and asked for her managers name and phone number and told her I felt like she was very rude and that I would be filing a complaint again her. Her response was, “What do you mean? Why, hon?” in a sweet tone - which infuriated me because the only reason she was acting nice at this point was because she had an audience with the other managers standing within earshot. She did not give me the information I asked for. Two other managers came up and asked what was going on. Wish I had got their names. They were so professional and courteous - exactly how you would expect a manager to behave. Told them what my issue was and they corrected and de-escalated the situation. Even gave me the name and phone number of who to call to file a complaint. When speaking to other employees they stated Dallas is known for being difficult, unprofessional, and impolite to customers and that they receive several complaints about her. I don’t believe she has the personality or temperament to be a manager. Genuinely appalled at her behavior. So much so that I will no longer be shopping at the Dowlen location. Going forward I will only shop at the Phelan store. Filed a complaint with the corporate office and will be calling her manager tomorrow morning.

Peter Dindinger

★★★★★

a year ago

I just moved to Beaumont recently. This Kroger is awesome. The service is great and everyone is super friendly. The store is very clean and has a great selection. This has become my go-to grocery store.

Sharon Trokey

★★★★★

a year ago

I wanted to give a big shout out to Caleb at the Kroger on Dowlen. Although he is hearing impaired he always finds a way to engage with customers. He is a joy to be around. Always helpful and happy. To management thank you for hiring him, you have a great staff.

G Green

★★★★★

6 months ago

My favorite grocery store!!!! 5 stars are not enough, a much higher rating is in order!

Jason Sanchez

★★☆☆☆

a year ago

Grumpy Cashier during the hour of 8-9pm. I don't know what the ladies problem was at the cash register . her attitude was very uncalled for and rude( i could definitely post the name but i wont because they know who they are). i understand if a lane is extremely busy it is frustrating but there was only one person waiting behind me ,so what is the big deal and to top it off i only had 7 items . i usually like all the employees at this kroger because i tend to go a lot but this left a bad taste with me . please educate your employee on proper etiquette or do not place them in a situation that involves customer service.

Heather Loper

★★★★★

5 months ago

They have great deals and an amazing staff . Kuddos to management

Delia Pena

★☆☆☆☆

9 months ago

I went to purchase a few things on Tuesday the 20th, but it turned out that the vegetables I bought lasted a full 26 hours or less,but when I went to prepare my salad, I saw that both bags of small cucumbers had rotted. They had small white fuzzy patches of mold. The lemons and oranges ended up rotting a day later. I got to save a few lemons and a few oranges. I was so disappointed. I'm glad I'm too old to be pregnant and have cravings😂. Y'all need to do better on your vegetables "Kroger" . Those plastic bags of small cucumbers are too small to be that expensive and for them to rot that quickly. Being on fixed incomes us seniors can't afford to lose any of our groceries. I gave one star just because of the vegetables I bought.

Ronnie Abshire

★☆☆☆☆

6 months ago

Kroger - Dowlen EGG PRICES If you compare the 18 pack carton of large eggs to a single carton of large eggs they are not the same. Eggs in the 18 pack carton are medium size eggs at large egg prices WHY?????? RIP OFF

Tumiso Cox-Todd

★★★★★

10 months ago

Had excellent service today at Kroger on dowlen. Marcus was very helpful and friendly. Greater me with a smile, answered my question and even helped me with my purchase problem. Had to leave a review cause he really gave me excellent customer service.

Natalee Frechette

★☆☆☆☆

6 months ago

I went in to grab some lemons and other fruits and I seen fruit flies flying all around the fruits. I talked to an employee about it and he honestly seemed like he could care less about it.

James Bowers

★☆☆☆☆

a year ago

I’ve been a loyal customer for years, but each visit to this Kroger's makes me more frustrated with their sales tactics. This week, I saw blackberries on sale for $1.69 per carton, but to get the deal, you have to download a digital coupon from their app. I’m pushing 70 and not very tech-savvy, so I’ve tried downloading the app multiple times over the years, and it’s always a nightmare. The app constantly freezes, and it’s nearly impossible to navigate. I tried again recently, and it was just as frustrating, so I uninstalled it. It’s disappointing that a simple sale has to come with all these hoops to jump through. It feels like they’re hoping people will give up, and I’ve certainly reached that point. I even brought this to the attention of the cashier, and a manager was nearby but just blamed corporate. This policy feels like it’s excluding people who aren’t tech-savvy, and that’s just wrong. I’m done with this store and won’t be returning.

Jackson K

★☆☆☆☆

5 months ago

Bakery employees deserve to be swapped out- let someone with ACTUAL EXPERIENCE get it done right the first time round!- maybe then theyd have satisfied customers.

Kourtni Hicks

★☆☆☆☆

3 months ago

When I arrived at the Kroger, there was no place to park. I called and told them they said I could wait for a spot to open. No, I don't wait for the people who are parked and pick up; they were inside shopping. There were nobody even in the cars, so I pulled around and notified them where I was parked, and they never brought my order out. Finally, when someone came back out who had been done shopping, I was able to move in and check in through the app and was able to get my order, but I almost just canceled. I was so frustrated. I have two small children in the car with me. I just want to come pick up my order and leave. I don’t want to be here for 20 to 30 minutes waiting for a pick-up order; I could've went and shopped for five items.

Sitalia Cruz

★★★★★

2 months ago

Ordered my son's birthday cake and cupcakes for 12/13/25 and was really satisfied with how they came out!!!