H-E-B plus!

One Love

★★★★★

a year ago

I LOVE HEB JUST WHICH THEY PUT SOME STORES IN LOUISIANA THE PRICES QUILTY PRODUCTS COUPON EMPLOYERS ARE NICE AND HELPFUL PS PLEASE BRING HEB IN LOUISIANA ESPECIALLY LAFAYETTE LOUISIANA THANKS! Ribs from HEB BMT

Eleanor Cook

★★★★★

3 months ago

CROWDED, even early the store and parking lot seem full. The meat department and the produce departments rate a 10 out of 10. Clean store, friendly and helpful workers.

Jaysa

★★★★★

3 years ago

THE BEST GROCERY STORE IVE EVER BEEN TOO! Sushi, mayhaw jelly, ground sirloin, Ice cream, YOU NAME IT! whatever it is, it is going to be delicious I promise you! The caramel pecan turtle is my favorite of all time for their ice cream and All the sushi I have tried has been outstanding.

Maseyroo

★☆☆☆☆

a month ago

45 minutes for picking up my online order is ridiculous. Do better. If its going to take this long why wouldn't I just go in and shop.

Lily Plays

★☆☆☆☆

2 months ago

"I’m writing this because I’ve personally witnessed how the floor staff at this Dowlen H-E-B treats Instacart shoppers, and it is honestly disgusting. I’ve seen employees be intentionally rude and dismissive when asked for help. As a regular customer, it makes me very uncomfortable to shop in a place where people are treated with such disrespect while just trying to do their jobs. H-E-B claims to care about 'People,' but the staff at this location clearly didn't get the memo."

L P

★★☆☆☆

a month ago

We normally do our shopping late at night, like an hour before they close. I have noticed a HUGE difference between the day and night employees. The people that work at night are always so rude, and they can never seem to help us out without making us feel that we are bugging them. Horrible customer service!!

Siobhán Gowen

★★★★★

2 months ago

Gracie went above and beyond to find me an acceptable substitution AND it was Christmas Eve! She was so kind and patient. I truly appreciate her!!!!

Amy Dansby

★★★★★

6 months ago

H-E-B Plus! is my go-to store for everything I need and more. 🛒 Not only do they have the freshest produce and a wide variety of groceries, but the “Plus” really makes a difference—household goods, electronics, clothing, and so much more all in one place. The store is always clean and well organized, and the staff is friendly and helpful. I especially appreciate the quality of their fresh foods and how easy it is to find weekly deals. Shopping here is convenient, affordable, and always a great experience!

C Paige

★★★★☆

10 months ago

I regularly shop online HEB and pickup curbside at Dowlen Rd (Beaumont, TX) location; usually with no issues. A couple of times an item may have been missing or not satisfactory. Previously I called to notify the curbside dept., I received an apology and my account is credited. Today, I received unsatisfactory product, HEB Simple Greek Salad. I called to notify the curbside dept. The curbside supervisor stated that I had to drive back to the store (20 minute-round trip) to receive a replacement or refund. When I stated that her resolution was not satisfactory. She insisted that there was no other option. I asked her for the store manager's name. She said that I should call back tomorrow because the store manager had left for the day. I asked for the name again and she said "it might be Gary or Robert". I restated that I was not pleased with the service level. She said "ok". I called the main number and was able to speak with the store manager, Ron. I explained the issue to him. He listened and courteously explained the general guidelines given to personnel. He offered an acceptable solution and I thanked him for treating me like a valued customer. My initial rating was one-star " " based on the curbside supervisor's service level and demeanor. However, based on Ron's 5-star service level, I'm increasing the rating to 4-star .

Yulissa Echeverria

★☆☆☆☆

a month ago

I just got home from curbside about an hour ago. I recieved 1/3 of my online items and some food I did not buy. I attempted to call and after the 5th attempt I was finally answered. The guy I spoke to told me he can give me a refund and I said sure Ill just go to the store tomorrow morning. I asked if he needed me to mention all the items that I was missing and he said no he can see them. (I am assuming in the system) So now I am wondering so how did the other guy get away with taking the wrong items. For sure now someone is missing their food too since I have it. Hope the guy that gave me my items either gets trained all over again or fired. I wouldn't want anyone else to go through the drive and coming home to ingredients you don't need and have to delay cooking.

Acterplays

★☆☆☆☆

2 months ago

​"There is a clear culture of disrespect at this H-E-B Plus. The floor team is consistently rude and dismissive toward Instacart shoppers. It’s a struggle to get even basic help finding an item. This isn't just one bad employee; it’s a store-wide management issue. If you want a smooth shopping environment, you need to train your staff on basic courtesy and cooperation."

Jerrica Martin

★★★★★

2 months ago

Ngl, I hate going in this store because it's always packed. However, they have amazing seafood and fresh options and everything is reasonably priced...even with rising costs. I knew what I wanted and was in and out in about 30 minutes so it was a win. I've found the best time to go is very early or after 7pm.

Michelle Parks

★★★★★

6 months ago

As always, HEB gets all my monies!!! There's such a good selection of great items there. HEB for the win. Forever!!! ** can't find a whole jackfruit at amy other store! Either in Texas OR Louisiana. HEB is the best TX store for as long as I can remember!!

Liberty Engelke

★★★★★

Edited a month ago

I really love going to this grocery store (it's actually the only one I'll go to) because it's always super clean and the employees are super helpful! The parking is easy and the online order pick-up section is great! The pharmacy is always helpful with anything prescription related or not. They really do try to help you save money where they can.

Corrinne Michelle Pennino

★★★★★

a month ago

Personally the H-E-B Plus location is an economically golden choice. Little emphasis on that sarcasm of golden. It's beautifully architectured layout for the floor plan allows decent availability to elder-age appropriate or medically inclined appropriate products almost right off the bat. That entrance is on the west side or right side of the locations entrance availability. Cashiers friendly and on beat or readily available by the entrances and ready to assist in your finishing of shopping. The cart relay associates were definitely keeping the fronts location secure with enough shopper's and or publically used shopping baskets. Only thing I didn't care for was the beauty aid associate- in hair care. I was pre-shopping for children's hair's actual necessities for growth and vitamin essentials, and on this experience, The associate must've felt secure enough to watch me- I assume, because I definitely opened several, non-sealed by a plastic application holders- bottles.. Its always good to check for consistency in the products liquid volume- when dealing with economically priced by standard or area subjected applied locational value. And then confront you to damage a personally valuable product, to I hope send to the manufacturer- but chances of it actually not being destroyed and broken (some products like the hair oil contents were completed in a glass bottling form) by the general populations dumpsters access for retailing markets are probably more likely after the warehouse residing factor of the companies measure. Either way, I am not feeling bad about taking care of my son's, daughter's and grand-daughters differently typed hair protein needs. Nor vitamin-necessity supplication based need. Its hard enough to research the balance necessary with all the hidden terminological prefaces and I'm not paying anything for something who may not hold the definition of my interest in care, for anything. My apologies business' out there with credible and long living wholesome mechanisms. I know, we don't all get to be completed with the oil of life in t&c's being the beauty of health. Have a great one!

Jessica

★★★★★

2 months ago

This store has everything you need. I was looking for its amazing corn and flour tortillas . Plus home decor. Great location!

M E

★★★★★

5 months ago

They have home decor! Love that they are finally catering to the western culture. Candles are great, the cowhide rugs are my favorite, and they also have some really cute office organization items that are fancy.