Falcon Fuel & Car Wash

Amanda Serenevy

★☆☆☆☆

7 years ago

This gas station has televisions at the pump that cannot be muted.

Patrick Cullop

★★★☆☆

10 years ago

Diesel pumps are outdated. Service is hit or miss depending on who's working.

Wroth Gaidel

★☆☆☆☆

9 years ago

10¢ more than posted on road sign, pump was slow and played ads, ended up getting caught outside in full brunt of a rainstorm because I was trying to fuel up before the rain wall hit

Brittin Najjar

★★☆☆☆

7 years ago

Last time I was there, the pumps were slow and they had no price labels on their food/drink items inside.

sean chaffman

★★★★☆

8 years ago

Falcon is competative with High's (right across the street) but they are both normally 20-30 cents higher then gas stations in Frederick

Deb Schlichting

★☆☆☆☆

8 years ago

Car wash does not work properly. Left with soap down the center of my car. Will not return for gas or carwash

Juliette Shorey

★☆☆☆☆

8 years ago

Tried to get gas had money in my account wouldn’t tell me any information. When they went to do it for debit he wouldn’t let me put my PIN number in. I left with no gas. Horrible customer service guy claimed he was the owner and wouldn’t give me the information I asked for.

Jeff King

★☆☆☆☆

2 years ago

Terrible car wash. Brushes don’t always spin and the one above the hood doesn’t come down far enough to touch the surface.

J. Lynch

★☆☆☆☆

7 years ago

Avoid this place!!!! Owners are so rude! Refused to give money back for their BROKEN equipment. And people report the credit cards have been skimmed MULTIPLE times. I live locally and will drive 10 miles out of my way so I don’t have to deal with them!!

AnnMarie Kline

★☆☆☆☆

6 years ago

I will never go to this gas station ever again. I don't even want to rate it with any star, but you "have to" so 1 star it is....anyway...I stopped to get gas. In walking back to get in to my car from pumping the gas, I stepped on un even concrete and twisted my ankle and completely fell face first! I managed to get up and hop to my car and call my husband to come get me as I could not put any pressure on my foot. I sat in my my car with door open waiting in pain. NO one ever came out. My husband arrived and helped me get in to his truck, very hard to do I admit, as my left ankle was hurting and my right knee was injured as well. After he got me situated he looked at the concrete. (which is not up to "code" and he knows as he deals with this a lot with his job). My husband then proceeded to go in and tell the attendant what happened and to let him know that we would be leaving my car in the parking lot that he was taking me to the ER. The attendant came out with my husband showed him the area that is unsafe and his words were "oh sorry" So again my husband said we are going to come back later to get my wife's car and his response "ok thats fine" NOTHING ELSE, completely rude and completely unprofessional. I WILL never go there to get gas ever again and this in not the last they will hear of me. I ended up going to my doctor, luckily they did walk in appointments. Needless to say I missed work and my body is in a lot of pain from the fall and I have a severe sprained ankle. I hope this man considers the hazard and takes it upon himself to get it fixed. I highly doubt it because I think he could care less. DO NOT EVER USE THIS GAS STATION EVER.

Thomas Johnston

★★☆☆☆

6 years ago

At present, only Gas Station in the area for several miles. The competition, the Gas Station across the street is closed right now, while the owner does some much needed upkeep and remodeling. This work is required by federal (EPA, etc), and state, and local codes, laws, ordinances, rules and regulations. From our brief and unpleasant experience to top off on the way back to Frederick, next time through this area, we will avoid stopping at Falcon Fuel to be sure. The regulars have no knowledge of civility. Apparently, the locals and regulars do not know what a line queue is these days. The owners and management surely know that Falcon is the only game in town. Until the competition, just across the street comes back into service. Falcon has a great opportunity to snatch a nice piece of the local gasoline market. Get out there and install some temporary barriers (along with signage) to force customers into gas pump queues, like those at McD's. Either this way, or continue to lose business; and my Cash goes down the highway.

Lori Dubbs

★☆☆☆☆

8 years ago

Avoid the car wash. The credit card machine would not work (no sign after waiting and waiting for it to process). Paid cash (no change). So I went into the store to ask for my change and got into a verbal argument over it with the cashier. I then looked at my car and could still see the dirt on it. It was wet on the top, but the bottom half of the car was still covered with dirt. I could write words in the still there dirt. AVOID THIS PLACE. They are rude.

byron massie

★☆☆☆☆

6 years ago

Rented a U-Haul from here. When I came in young man was sitting on floor. He was texting on floor and didn’t see me. I had to “interrupt” him for help. I used U-Haul express check in/out which keeps you from going through process of ID check and Credit Card check. Supposed to be simple - show code get keys and leave. Young man had no clue how to process. Even after direction from U-Haul customer service on phone he refused to give key. Wanted my license and another $100 security deposit. While all this was going on he kept waiting on other customers instead of resolving my issue. I got key after 90 minutes of arguing and the agent on phone from U-Haul telling him to give me the key. Worst customer service ever. The next morning they called to ask if I was done with truck yet even though I had only had it 12 hours and had paid for 24. Do not use this company. They are terrible.

Em Stevens

★☆☆☆☆

6 years ago

If you ever need a Uhaul, don't ever try to use Falcon Fuel 2 in New Market, MD. We reserved it, and set it up to be done through the app before business hours so we could be on the road today, but got an error on the app. Called the number listed as a 24/7 help line for that location on the Uhaul app, and left a voicemail. The convenience clerk said he could help us, so we give him the information he needed and he kept typing stuff in repeatedly in the system. He told us the phone numbers we gave him didn't work in the system, and that it was giving an error. At this point we had 4 other customers standing behind us just trying to get their gas and convenience items, so I asked the clerk to stop trying to process ours so we could get those folks on the road. He told me "ma'am, make this easy" and I explained I WAS trying to make it "easy" since he was only getting errors for ours, he could help those other customers while we figure it out. I also offered to go to another Uhaul location. He then repeatedly asked us for another phone number, and said neither of our phone numbers were working in the system. Well, we don't have another phone number, and so I explained that. He said he just needed another number. I explained again, that we don't have another phone number. This went back and forth repeatedly so I finally just told him to give us the ID and bank card back and we'd go elsewhere. He tried arguing that I wasn't cooperating. I explained I WAS cooperating, that we simply didn't have another phone number to give him, and I wasn't trying to hold the customers up behind us any longer. He still tried to argue, and I demanded the ID and bank card back. As I left he kept shouting that we wouldn't make it easy and weren't cooperating. I simply yelled "OK Have a nice day!!!" As I left. Horrible customer service and I will never go back there for anything.

Robert Brunner

★★☆☆☆

9 years ago

Mediocre place if you're looking to quickly fill your tank and go. If you're planning on going inside to make a purchase, don't plan on asking questions of any kind. Most businesses that are foreign owned will employ people who can at least speak and understand basic English. I bought a soda and bag of chips and paid with a $20. I asked the clerk to put the change from my purchase on pump 5. It took me literally 5 minutes to explain to the clerk what I wanted. A second clerk intervened which was not a good idea. His English was worst than the first clerks. My advice to the owner... either hire English speaking clerks or learn English yourself if the clerk's are the owners.

Jon Thompson

★☆☆☆☆

8 years ago

My wife grabbed the wrong credit card and it got declined, she went back to her car and grabbed the correct one. When it worked the guy at the register yelled at her about trying to use a card that didn't have money on it. He said she knew it didn't have money and she was trying to get free gas. I can't imagine any scenario when yelling at a customer is alright. It was a simple mistake and got fixed immediately. They guy never apologised, just yelled at her until she left.

SAS Office

★☆☆☆☆

8 years ago

Paid for a $12.00 car wash which is the top of the line, what a rip off. Car was still dirty, spots on it after the no spotting rinse. Called to complain and the man in the store said to me if I had come back right away he could have inspected it. I live in Mt airy, explained to him I had to come home for work, this was my first chance to check the car over. He said he could do nothing because it was 3 hours ago. I asked are you kidding me, you offer no customer service. He explained yes we do. If this is what you call customer service...not interested. Wont be buying gas their either.