Eco Auto Care Park & Wash Detail Service

Jennifer Yisa

★★★★★

2 years ago

I managed to get out of my car. They mechanics find the source of the noise and fix it. Reasonable price. I have always received reliable and prompt service.

Vinicius Ferreira

★☆☆☆☆

6 years ago

Let me start by saying I have been a repeat customer at this establishment since 2017, but unfortunately I will never be going back. As usual, I arrived with my car in similar conditions as I have always brought it in the past, with an appointment for wash, wax, and interior clean I bought from Groupon. But instead of things being business as usual, George attempted to upsell me on services I didn't want. Once I made it clear that I only wanted what I came for and had already paid for, George refused to honor my appointment and the wash/wax/interior clean I paid for, claiming that my car would take “too much work” to get cleaned, and hence I needed to pay for more services. I attempted to communicate that I didn’t expect things to be perfect, and that I only wished for him to do his best with the 2 HOURS of service that was paid for; but yet he still refused to honor the purchased service. This experience was unlike any other car wash I have ever been to: not only was it surprising that the 2 hours of promised service was apparently not enough to even somewhat clean my car, my car itself was NOT onerously filthy but rather had only accumulated regular dirtiness over time such as splattered bugs or sand on the mats (the kind of things some elbow grease would certainly take care of). The source of the incongruity between the reasonable state of my car and his refusal to provide service is thus clear: after failing to upsell me on additional services I didn’t want/need, I was no longer a “worthy” customer. And perhaps most disturbingly, inspection of other reviews reveals a similar pattern: other customers are refused service unless they are made to pay more than they expected. This business strategy of using Groupon discounts to “rope in” customers to come to their establishment, only to either extort additional money or turn them away (thereby wasting their time), is sketchy at best and disrespectful at worst. Over the years, this business has clearly foregone good customer service in lieu of predatory practices at a chance for higher profits, all at the expense of the unsuspecting customer. Hence, I strongly advise to AVOID Eco Auto Care at Green Street if you 1) have purchased their services through Groupon, 2) have a car that actually needs a good clean by earnest professionals, or 3) disapprove of dishonest business practices. Thankfully, Groupon has refunded my money, and I have learned that this business no longer values loyal, returning customers!

Tony Minassian

★★★★★

4 years ago

"You get what you pay for" is the best way of describing Eco Auto Care. If you're looking for the "quick and dirty" $15 car wash, this ain't it. But if you want your car to be given the TLC you think it deserves, you bring your vehicle here. Friendly and genuine customer service, excellent quality, and pretty quick turn around for the amount of labor that goes into each detail! Be prepared to spend a little, but you're gonna be very pleased with the results!