Google Reviews
joe maine
★★★★★
Edited 3 months ago
Our salesman Mo Toukhi was enthusiastic, knowledgeable and accommodating to our needs. He went above and beyond to make this deal happen including coming to pick me up at my house on the day we closed the transaction. The dealership itself was modern and fresh. The staff were friendly and encouraging from the receptionist at the door to the tech guy Ethan who explained the features of my new vehicle.
Jackie Kalney
★
☆☆☆☆
2 months ago
I had 2 batteries replaced on my vehicle in their service shop in July (I brought my car to them because I bought it there and had a warranty - which covered none of the issues). My vehicle continued to have problems so they directed me to a dealership for my make of vehicle. I did. I continued to have problems until my car just stopped running in December. I had it towed to the other car maker’s dealership and lo and behold they need to replace one of those same batteries again. DePaula has a 12 month warranty on the battery and labor, so I contact for them to reimburse the dead one in my car, but they will only honor the warranty if THEY do the replacement. So they will only do it if I have my dead car towed to them, so they can replace the battery and then ONCE AGAIN tell me to go to the other dealership.
Akhtar Sohail
★
☆☆☆☆
4 months ago
Oh wow, what an incredible display of “professionalism.” I scheduled an appointment ten days in advance—yes, a whole week and a half of waiting—for a simple diagnostic. You’d think that means they’d actually, you know, look at the car when I arrive. But no, apparently the appointment is just so you can drop it off for an unknown number of days. How convenient! When I asked how long they’d need it, the service advisor gave me the ever-helpful answer: “Can’t say.” Fantastic. And when I dared to ask why they even bother taking appointments if they can’t actually service the car, I was told—get this—that the appointment is just for dropping it off. Makes total sense, right? Because who doesn’t love scheduling a date in advance just to hand over your keys and wait indefinitely? Honestly, if you enjoy confusion, wasted time, and being treated like your time is worthless, this “dealership” will be your paradise. For everyone else—save yourself the headache and stay far, far away from this circus.
Pete Welch
★★★★★
5 months ago
Everything was great for the transmission work on my 2016 Canyon diesel! All staff were authentically cordial and attentive rather than seeming to be forced to smile. The service director, Dennis, was exceptional - despite half a dozen vehicles that pulled in ahead of me, he took the time to test drive the vehicle before making a repair decision. I've been to many service departments of dealerships in the Capital Region and most of them had staff who scowled at me for bothering them with a vehicle repair. And, despite how busy they were, the repair was done within a couple of hours.
daniel attanasio
★★★★★
3 months ago
I just bought a 2024 GMC Canyon Denali from Bruce Hathaway, and the experience was fantastic from start to finish. Bruce is not only knowledgeable and professional, he’s someone you can genuinely trust. He took the time to walk me through all the features, answered every question clearly, and never once made me feel rushed or pressured. The whole process was smooth, straightforward, and actually enjoyable. I’m thrilled with my new truck and really appreciate how easy Bruce made everything. If you’re looking to buy a vehicle, I highly recommend asking for Bruce Hathaway.
Claudia Harper
★★★★★
Edited 3 months ago
In November, my husband and I went to De Paula Chevrolet to get the tier fixed on our 2020 Chevrolet equinox. After the tire was fixed I said to my husband, let’s go and see if we are eligible for an upgrade.we ended up going to the same person that sold us that equinox his name is Dave Barry. He checked it out for us. Long story short, we were able to get an upgrade. Dave Barry has the one checked it out for us. Long story short, we were able to get an upgrade of a brand new 2026 Chevrolet equinox. We are grateful for Dave Barry for working with us again we were pleased with him the first time and even more so now thank you so much for all that you have done for us and your workmanship as a car dealer. You are a wonderful person with a beautiful character. We wish you nothing but the best. And also the young man that was working with you that day we can’t remember his name, but I hope that you let him know. We also appreciate him as well.
EJ Smith
★★
☆☆☆
a month ago
DePaula's latest customer annoyance is letting you know they'll pass along credit card fees to you AFTER you schedule service with them online. I called DeNooyer Chevrolet, and they aren't doing this nonsense, so I canceled my appointment with DePaula and will be taking my truck to DeNooyer for service now. If DePaula wants me back, DePaula will incur a transaction fee that is not greater than the cost of my time and effort in arranging for cash payment if they'd like me as a customer: - Writing a check: $12 - Bringing cash to pay for service: $22 + a written estimate of the costs prior to my visit to the dealership. Thank you for your understanding.
Deb
★★★★★
3 months ago
I highly recommend doing business with DePaula Ford. From first walking onto the lot to driving away with our vehicle it was great experience. The salesman Masood, the sales manager Jose, and the finance specialist Tracy we’re, in my opinion, exceptional. We never felt pressured or out of control; they were attentive without being overbearing. They answered all our questions and concerns, not giving us any “creative” explanations. We would buy vehicles from them again, no doubt about it.
Dean
★★★★★
10 months ago
Our experience at DePaula was very good. We had an excellent salesman. Mo & Joseph even though we had a couple hiccups along the way it all worked out well in the purchasing of two vehicles and if we know anyone looking for a vehicle will send them that way. Great team Thk you MO
Lionel Jenkins
★★★★★
a year ago
I went to the dealership with a good friend of mine who was looking for a pickup truck. He found a nice, good clean used Chevrolet Silverado after the test ride we go inside, sit down. He winds up making a good deal on the pickup truck and the salesperson was James. James was pleasant up to date on Carfax of the vehicle. All the questions that my friend Bruce threw at him. He looked it up and came back within the answer. I was very impressed with James the salesperson so if you in the area looking for a nice, good, clean, reasonable price used pickup. This is the place
Laura Beth “LB” Lincoln
★★★★★
3 months ago
Alex Wilson, and DePaula Chevrolet took great care of me and my car despite me not being local and unlikely to be able to be a repeat customer. I live 200 miles away. I got a flat tire while on my way to NYC for work. I could not drive home the 200 miles on the donut. DePaula came through. They held onto my car while I went on my business trip and luckily got the tire in and on my car in time for my return trip home. They were extremely courteous. They even gave me a ride to the Amtrak train station. Highly recommend to anyone in the area.
Sarah Spellman
★
☆☆☆☆
2 months ago
I have been going to this dealership since 2021, and over the years the customer service has declined. There have been multiples times were male staff (service and parts), have been misogynistic when talking to me. I bought a 2025 SUV from this dealership, and I am starting to regret it. The different departments do not communicate among themselves. The service team told me the part for my SUV should ship in 5-7 days, its been weeks and no one called me. I had to call the dealership to find out that the part has actually been on backorder since OCTOBER (its now January), and that 6 other people were also waiting on the same part. It is insane that I had to call them to even find this out. The depaula staff that I spoke told me that they did report this ongoing issue to GM. So I called GM to see what was up on their end, and they told me that the dealership hasn't even contacted them. I'd leave a 0 star review if I could. Moral of the story, this dealership will tell you whatever it takes to get you out the door. Safe to say, I will not be back to buy another car, and I will be going else where in the future.
Larry Mango
★★★★★
a month ago
Shop seems to have great work flow, Richie explained the process and service needed to my truck and it was performed in a timely manner. Happy to say the shuttering or hesitation in the transmission are gone! Truck is working fine. Thanks Larry
Nikki DeMeo
★★★★★
3 months ago
I recently stopped in to inquire about a vehicle and had the pleasure of working with Bruce. He was incredibly knowledgeable, professional, and genuinely personable. His willingness to answer every question and guide me through the details made my visit truly enjoyable. Highly recommend speaking with him!
Courtney Fraher
★★★★★
2 months ago
Recently purchased my first ever vehicle from DePaula Chevrolet and was extremely impressed. I worked with Shane Averill and he was very friendly, patient, and listened to what I wanted in a vehicle. He answered every question and helped guid me through the whole entire process with ease. Definitely made my first car purchase experience 10/10 experience. Highly recommend purchasing your next vehicle with DePaula Chevrolet in the future.
bridget harvey
★★★★★
6 months ago
We worked with Damien who was extremely knowledgeable and made the entire process simple and easy to understand. His positive attitude and advice made the “nail biting part” easier to deal with. Overall everyone was very personable and nice to myself and my kiddos. Will definitely recommend to others!!
Herbert Van Natten Jr
★★★★★
4 months ago
George my salesman very patient and understanding not pushy like other dealerships and worked with me every step of the way. A great car buying experience. This makes number 4 car purchased from depaula Chevrolet in last 10 yrs exceptional value and service
Shawn Perkins
★★★★★
a month ago
I had an excellent experience purchasing my truck today. Damien DeDonatis was very professional, knowledgeable, and easy to work with. I will definitely be a returning customer to Depaula Chevrolet.
Nelida Roig
★★★★★
a month ago
I can’t thank Chevy DePaula enough for what they did for me. I went in with bad credit and a car that honestly wasn’t worth much, and the whole process took all day — but they never gave up on me and still managed to get me a great deal. I was extremely emotional and anxious throughout the day, and my salesperson was incredibly kind, respectful, and constantly checking in to make sure we were okay. He even paid for our lunch, which meant more to me than he probably realizes. The entire team was amazing. Manny, thank you for doing what no one else could — I truly appreciate you. There was another gentleman who helped as well (I’m so sorry I forgot your name), but everyone treated us like family. Special shout-out to Parker, our salesperson — especially impressive for only being there 5 months. Great work. This is my second car, and I genuinely feel like you all were angels. You saved me from staying in a vehicle that could have ended in a serious accident. I will forever be grateful. Thank you all so much
Chris Purvis
★★★★★
2 months ago
I can’t thank Bruce Hathaway enough for his help. From the moment I walked in, he was friendly, patient, and truly listened to what I needed. He worked efficiently and went above and beyond to make sure I drove off in a vehicle I loved that same day. I’m extremely happy with my purchase and the overall experience. If you’re looking for someone who’s trustworthy and dedicated, Bruce is the person to see! Thank you Bruce -Shiqweema Brooks
