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Google Reviews
Richard Bullard
★★★★☆ Very courteous and helpful staff. But they need to stop pestering me to sign up for monthly washes every time. Not sure how you will accomplish that.
Jaime Jagodzinski
★★★★★ Always love getting my car washed at Clean Express. Friendly people to help and love how my car always shines after. 😊👍
Casey Weiser
★☆☆☆☆ I was hoping the business would take responsibility for the damage to my car, but after speaking with the assistant manager, manager, and district manager, I see that will not be happening. Therefore, I will share my experience so this doesn’t happen to you. I have been a monthly customer since they opened, taking my car there about twice a month, and I paid for their towel program. On 2/11, I washed my car and towel-dried it as I always do. After drying the back of my car, I noticed a scratch. I wiped it again and then dried the rest of the car. When I was done, I looked back to see how bad the scratch was. It was bad enough, so I brought it to the manager's attention. He had me retrieve the dirty towels from the bin to inspect them. On one of the towels, he found a melted piece of sharp plastic embedded in the towel. He had to scrape it several times to get it off the towel. After that, he reviewed the camera footage. This included my car entering the wash bay, exiting, and me walking in to grab the towels. I happened to park in front of the camera so they could watch my every move. The Manager confirmed the camera footage that my car did NOT have any scratches when it entered. The footage also confirmed that I never dropped the towel. That was another attempt at them trying to avoid taking responsibility. The company told me that even though I paid for the towel service, it was considered “to use at your own risk.” I asked if I could review this in the customer contract. None of the individuals I spoke to were able to provide this documentation. As a customer, I entrust that you are inspecting the towels you put out for customers to use. They just kept saying it's implied that you are using the towels at your own risk. Then, when the District Manager, David, called me, he said there was camera footage showing me using the towel to dry my wheel wells. Yet again, another attempt to blame me and not accept responsibility. I challenged him on this accusation as I have never done this. When I asked him to show me the footage, he admitted that he didn’t see the video, but that’s what corporate told him. Despite the camera footage and blatant evidence that the towels they provided caused the damage, they refused to take responsibility. So do yourself a favor and avoid this business, or bring your towels!
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