City Auto Glass

Shari Baker

★★★★★

2 years ago

They were great! I live 150 miles away and was going to be in the area that day. I called in the off chance that the stars would align and they would have a windshield and time to change it out. They made it happen!! To be fair - I’ll plan ahead in the future- but I sure appreciate them going the extra mile for me at the last minute.

steve danielson

★★★★★

2 years ago

Fast friendly service. They made it easy to process the claim with our insurance company. If we break another windshield in our fleet of vehicles, we will be calling you again. THANK YOU! Steve Duluth Cleaning Contractors

Debi Youngblom

★★★★★

2 years ago

Able to make appointment for auto windshield replacement right away. The staff dealt with my insurance company, installed my window (with all security packages) in an hour. Even removed the state park sticker and put it on my new window. Friendly, efficient staff. Highly recommend.

Brianna Danicich

★★★★★

2 years ago

The staff is very friendly and they are very quick and efficient! I was on my way to Duluth for vacation and got a cracked windshield and my insurance company got me in contact with city auto. Experience was great from start to end. They also provide loaner cars!

Linda Eshelman

★★★★★

2 years ago

I had a stone hit my windshield and City Auto Glass was able to repair the windshield in my garage within 30 minutes. The installer was efficient and knowledgeable. I was very happy with the outstanding service I received and would definitely use City Auto Glass for any future repairs that I might need.

geoff nelson

★★★★★

a year ago

Thank you for the quick service to fix our Nissan Altimas windshield. City auto glass made it easy to file a glass replacement claim with my insurance and especially helped with the fact that originally it was showing I had a $1,000 deductible when I had for glass coverage. They helped me work through that and did an amazing job on my windshield!! I will be using them from now on over others.

Lisa Westman

★★★★★

3 years ago

Easy scheduling; polite phone service. Staff was very accommodating - even when I confused the appointment time; they fit me in and made me feel like it wasn’t a problem. I was able to be on site while the work to be done, The waiting area was very clean, comfortable and quiet. Overall, it was a pleasant experience, interaction with staff was fun, brief and to the point. I felt like they were reliable and I would definitely count on them again!

Joseph J

★★★★★

2 years ago

This is the place to go for windshield work. I can’t say enough positive things about the team at City Auto Glass. Their staff and customer service are incredible. They all have such great attention to detail and you can tell they care about the work they do. I got my windshield replaced and all the driver-assist features recalibrated and everything works flawlessly. Drove through a massive storm last week and the new windshield performed perfectly. I drove 60 miles to have City Auto Glass work on my car and it was worth every mile. I will definitely use them again if I need to.

Tanner Nickerson

★★★★★

Edited 2 years ago

Had a few minor cracks in locations that were not repairable, so Dylan and their team were prompt in getting me scheduled for a window replacement. The entire process was smooth and was well communicated. I've had previous windows replaced by Safelite and I didn't have a bad experience, but it felt like that typical corporate "get in, get out" mentality, whereas City Auto Glass made me feel like a valued customer. I highly recommend checking these guys out if you have any glass repair/replacement needs!

Georgia Miller

★★★★★

2 years ago

City Auto Glass was excellent. From the time I called to schedule service to the service itself they were efficient and helpful. They even stayed on the phone as I spoke to our insurance agency to be able to answer questions that I couldn’t. The windshield was replaced in only one hour! Very impressive. Highly recommend.

Amber

★★★★★

2 years ago

Will always go with City Auto glass. Called to make an appt and was able to narrow down the time to a 4 hour window. The guys called earlier in the day and were accommodating with adjusting what stops they were making so I could finish my errands. Living near the business, when they came they asked if they could take my vehicle to their shop for the windshield repair for ease and better results being in a more controlled climate. They offered to take my vehicle for me, and returned shortly after finishing. Great results and great ease with getting it taken care of

Randy Feehan

★★★★★

a year ago

We scheduled three of our trucks for full windshield replacement and had all three completed in three hours. Excellent customer service starting with Dylan Ashcraft and the installers. Great Job! Randy Collins Roofing and Sheet Metal.

Lewis Virgin

★☆☆☆☆

7 months ago

Very poorly run company. Schedule 4 hour afternoon window for windshield repair. Then I receive a text/voicemail from the tech that they can't work the schedule or not available. Three times for that. Now that I need the windshield replaced, the tech leaves voicemail that he will be to busy to work the schedule that I have been given 12 to 4 again. They clearly don't want the job for whatever reason; to long, to complicated (Lincoln Navigator) and not worth the reimbursement I assume. Why not tell me to go somewhere else, which of course I have to do now.

Scott Pederson

★★★★★

3 years ago

Had the moonroof replaced on my 2012 traverse after it spontaneously shattered. I found a good piece of glass on eBay and provided it to City Auto Glass, they installed the glass at an excellent price and did good work. Would recommend to family and friends.

Travis Boser

★★★☆☆

8 months ago

This review is after their acquisition by Safelite. Contacted them for a very minor chip repair. Was great to get in very quickly in person but they automatically assumed someone would be coming out to my home. Regardless, I got in for the repairs which only took 15 minutes. I was thoroughly impressed by the speed! However, it cost $175 ($169/hr labor) for that 15 minutes and the chip was still visible and a larger crack spreading from that chip was now visible as well. It looks "sealed" from the outside, but the blemish is still quite apparent. I'm not sure if I had unrealistic expectations that this would eliminate the chip and make it look good as new, but the price made me balk a fair amount. I do have to say that everyone was incredibly nice and professional, though! I'll update the review if the chip stays sealed or if it spreads further.

Alexa

★☆☆☆☆

6 months ago

Wouldn't even give one star, more damage than when I needed a windshield the first time, from making two claims ti my insurance, to the first windshield being broken, the not being sealed properly once installed, leaking, along with installation damage, managers not getting back to you, then you finally go back in because of a leak amd they damage your vehicle even more, then swap out your wiper blades thinking you wouldn't notice, and you ended up being a cash customer because it was cheaper then to fo through insurance! completely careless, no manager on site. Horrendous. Not happy to say the least... im furious 😠 😡

nikkiann

★★★★★

a year ago

I recently had my drivers side window smashed out and my car got vandalized. I had never experienced anything like it. I learned that my full coverage insurance had a glass deductible of $1,000 so I would have to pay for the damage completely out of pocket. I called roughly 8 different places around the Duluth Area and received quotes from all of them. City Auto was the cheapest option. Their Call Representative (Rose) was an all star. She called my insurance company. She asked me a lot of questions and she got me in as soon as possible! When I went to drop my car off they are centrally located right by a caribou coffee. I got there and immediately they pulled my car into the shop. Replacement took around 40 minutes in which I sat outside on their bench and soaked in the sun. Staff was friendly, polite and knowledgeable. Definitely 10/10 service and highly recommend.