Zips Car Wash

Carrie Beall

★★☆☆☆

a year ago

I visited this car wash because my friend recommended them. However, I was disappointed. The wash did not work properly, which resulted in my car being partially cleaned. The drier did not seem to do the job either. I was left with having to wipe off the soap residue from the back of my car and give all the windows a wipe off.

Mark Harrison

★☆☆☆☆

Edited 2 years ago

*STAY FAR AWAY* I unfortunately, used the poplar Ave ZIP location for a quick $10 car wash. Upon going through the wash I discovered 90% of the wash did not work. I was not informed by any employees. I spoke with the gentleman he stated corporate only can issue refunds. I have emailed the support email. They do not give a phone number. I have little confidence they will respond. On top of everything, the guy at the pay station changed me and extra $5.00 for an add on I did not authorize. I will be filling this under a fraudulent unauthorized charge. 1. Service not rendered 2. Charging people for things they did not approve. I encourage others to not use this pathetic company, and if you did and have this experience dispute it with your card company! While waiting on the receipt I was able to inform 5 cars waiting about my experience and they left, so that's the only positive.

Matt1375

★★☆☆☆

a year ago

Wasn't impressed. Cheapest wash for 18 only got about 70% of the car cleaned. Nobody bothered to guide me onto the rail or direct me when to stop or put it in neutral. I won't bother with this place again. The vacuum was free though. Only bright spot.

Chelsea

★★★★☆

7 years ago

Zips provided a good wash after I decided I was not going to wait 45 minutes at Mr. Pride. I love having access to the free vacuums at the end of the wash. I know the line can get rather long, but everything seemed to move rather quickly.

Frame Corner

★★★★★

3 months ago

Warren was a great help this morning as I was headed to work and needed a quick wash for my Forester. Thanks!

Tiffany Kiddy

★★★★★

Edited 10 months ago

Update: APR 2025 still number #1. I've been using Zips regularly since 2020. Really great carwash with efficient service. It's an assembly line style automatic carwash with free diy interior vacuuming. I purchased a monthly membership, so I basically pull up any time I want (minus in service days), the system reads the sticker on my window, and I'm waved through. I don't even have to roll down my window. I've tricked a couple friends with "Oh, I forgot to pay!" pranks. lol Making me look real clean and sharp Zips!

Megan Joyner

★★★★★

Edited 4 years ago

Best car wash deal in the city. I pay$22 a month for unlimited washes and vacuums. I've been spoiled since I found this location! Poplar at colonial is my fav location, they’ve got the new towel stations and new vacuums 🙌🏻

Jeff Jenks

★☆☆☆☆

9 months ago

Car wash would not work. We ran car thru the was 2 times with no success. The tunnel would not pull me through and wash did not start properly.

Minnie Hope

★★★★★

7 months ago

When I pulled up to this location, I noticed that it was having some issues, but the employees made me feel welcome anyways. Spencer informed me that the wash would be fixed soon and I really appreciated the honesty of the young man l. It’s hard for the employees to do their jobs when the company isn’t fixing the on going problems. I love coming to these washes but I hope things get better before I have to go somewhere else

Ally Aycock

★★★★★

Edited 4 years ago

This car wash did as good a job as any. It was busy the day I went (see the picture of cars hanging off into Poplar) but the line moves quickly and I was in and out in less than 10 minutes. Download the app for discounts.

Betsy Moore

★★★★★

7 months ago

This car wash is great and affordable, but why does the attendant have to stop what he’s doing to come check me in when there’s a computerized check in there? It seems like a huge waste of his time while he’s trying to direct people into the car wash. I would much prefer just being able to do it myself (but with the option of silencing the obnoxious woman in the video). Please just let me check in by myself through the screen. However, the guy was very polite and professional.

jamarison White

★★★★★

10 months ago

I’ve been going to Zips Car Wash for a few months now, and it’s consistently a great experience. The staff is friendly, the process is quick, and my car always comes out spotless. I especially like the free vacuums—they’re powerful and easy to use. The monthly unlimited wash plan is a great value if you like to keep your car clean all the time.

Mary J

★☆☆☆☆

4 years ago

Straight trash. This location tore my bumper off my car and instead of fixing have given me the run around for a year. Horrible customer service. The vacuums barely work and I mean they lack suction power when they do decide to come on. They car wash section isn't the best either.

Junija Hernandez

★☆☆☆☆

a year ago

If you want to scratch your vehicle and receive an excuse for being there at your own risk, go here. Why they let trucks in if they know, their equipment is not adapted. 1 minute drive thru car wash and plus scratches and damage to one of my doors. They said they will call black, to make sure they don't take responsibility, of course. I saw their message saying LOL. Why do businesses do this?

Robin Cole

★★★★☆

6 months ago

Employee who greet us was friendly and efficient. The car wash did a fine job, but the vacuum needs to have filter changed - the smell of cigarette was quite strong coming out of the vacuum. Appreciated the spray bottles and clean towels for windows and interior.

JR Auctioneer

★★★☆☆

3 months ago

Nice enough car wash. They shut down the vacuums when it rains hard, and they fail to post that fact. So, after the rain passed, we had paid $16 for a wash primarily to use the vacuum without feeling guilty about it, only to find out they're all turned off. Attendant said he didn't know when he could turn them back on.

Emily Jefferson

★☆☆☆☆

Edited 9 months ago

First, I must say that the attendant was friendly. Secondly, the prices are a bit steep but hey, it is what it is. Lastly, my truck is still dirty. Not only did the wash not clean my truck properly, it left pink soap residue, missed a third of my windshield and didn’t even touch the back window. The attendant had to use a metal bar the operate the track that pulls you through the wash. I am highly disappointed as I will have to wash my truck again. Update: I reached out to Zips via the link provided in their response to my review. I suppose that the resolution was another apology. I’m not sure why I needed to reach out for another apology. It doesn’t feel good to waste money on poor service.