About Business
Zips Car Wash is a leading Car Wash specialist serving the Louisville, KY, Open ⋅ Closes 6 PM area, committed to delivering an exceptional shine for every vehicle. They provide a wide variety of solutions, including Car wash, and other essential Car Wash tasks for all vehicle types. Boasting a solid 3.9/5 rating from 425 verified reviews, their reputation for excellence precedes them. As a locally-owned business in Louisville, KY, they are deeply committed to providing honest and reliable Car Wash support to their neighbors. If you are in need of professional Car Wash assistance, we invite you to reach out to them today or visit their location in Louisville, KY.
Google Reviews
Kim Adkins
★★
☆☆☆
4 years ago
I had a terrible time trying to pay for my car wash. It kept trying to charge me $25 or buy a membership. It is very frustrating. Finally, had to get ahold of the attendant. They need to update their system to be more user friendly and not try to force memberships on people.
Stephanie Kallin
★
☆☆☆☆
a year ago
Terrible! Paid for a wash, car wash went down. Employees there couldn’t refund me, told me to call customer service. Customer service was closed on the weekends. Sent an email, was told my info was give to district manager and they would contact me. 2 weeks later and still no one has contacted me. And you can’t call the location to speak with anyone.
Simeon Amburgey (PraiseTracks)
★★★★★
4 years ago
A Clean Car Is A Happy Car I have been using this location many times. Today I met Tyler who was a customer service representative. He made me feel valued as a customer as well as letting me know about memberships, promotions and memberships. The free vacuums are welcome and with the addition of fresh drying towels is an added surprise. It all represents a job well done and keeps our car clean and shiny to face the challenges of the day in style.
dawn wood
★
☆☆☆☆
3 years ago
the worst zips ever. The brushes in the wash didn’t work, the dryer just spread the water from the top of vehicle to the doors. The vacuums didn’t have any suction, and the bathroom ceiling had fallen through. Overall experience was bad. I could have taken my $20 to Taylor Blvd and had someone thoroughly clean my vehicle, inside and out.
Tiffany paris
★
☆☆☆☆
a year ago
Not that I paid 12 dollars for a 3 dollar car wash and don’t get me started on the vacuums.. had to go to three different stations just to find a working vacuum… nice ppl terrible service!!!
Go Hoosiers
★★★★★
5 years ago
Awesome car wash experience!!!! Tried many around town and this is by far the best one!!!!! Awesome, friendly and professional staff. The new female manager really has gotten this place in top notch shape!!!!!! Great work guys! This is why I recently upgraded my membership! I couldn’t be happier.
Johnnie Stone
★★★★★
3 years ago
Attendant at kiosk very helpful with getting a membership. Explained quickly and efficiently. The employees looked like they enjoy what they do. The girl spraying off the car was amiling said thank you. Lot looked great and now so does car. Vacs up front work great the ones to the back not so much.
Rhonda Pettyjohn
★★★★★
2 years ago
Went there for car wash and machine wouldn't work at all. The man working there over the weekend was so sweet and said not to worry about it and gave me a free carwash in exchange for a review here. Guy was an absolute sweetheart and made my day so much better by such a small kind gesture.
Mariah Tran
★
☆☆☆☆
2 years ago
Went today and paid $25 to wash my car initially just to be able to use the vacuums. Well I wasted $25 because the vacuums did not work. Called corporate and they said they would report it. Didn't offer a red cent back to me, a free wash, nothing! Funny thing is from the Google reviews I've read before deciding to post this, the vacuums not working has been an issue as long as 5 months ago! So obviously corporate isn't doing their job to fix the issue. You want people's money then do your part to be able to earn it! Bad business. Never had this issue when I went here years ago now I will not return.
Lisa Bradlau
★★★★★
4 years ago
I have been here twice and will not go anywhere else for a car wash. The best customer service ever!! Employees are so friendly and helpful! Especially Dawn, she is great. Greets you when you arrive helps with wash and comes to check in on you while you are vacuuming to be sure you are happy and have everything you need. She is a huge asset to this company and the reason I will keep coming back. Thank you Dawn!
Damon Stallard
★★★★★
3 years ago
Absolutely love love live this place. Ample amount of parking space to vacuum your car out, love that they have complimentary rags you can borrow and return before leaving. Vacuums always working great. They have an awesome floor mat cleaner and the drive through wash is amazing.
bob smith
★
☆☆☆☆
a year ago
I am about to cancel my membership because this place has gone to garbage. They hire the worst employees the equipment is always broken and sometimes they just shut down because employees never even show up. I pay 35 a month to have dirty water sprayed on my car and van and sometimes look like it's never even been cleaned. Go somewhere else this place is pure trash
Jim Krause
★★
☆☆☆
2 years ago
Used to be my favorite spot for a car wash. Cost has gotten way out of hand just for a basic wash and vacuum. Half the vacuums didn't work....the ones that did were running about half normal capacity. Floor mat cleaning machine barely removed anything. All cars being cleaned had music at full volume...didn't there used to be signs for that-if not there should be.
World Traveler
★
☆☆☆☆
a year ago
Worst car wash I have ever been to. Shouldn’t even be open. Needs a full redo. Didn’t even wet my car before the brushes started cleaning… now there are small scratches all over my black car. Submitted a damage claim.
Ashley Nethery
★
☆☆☆☆
2 years ago
Paid $18 for a wash, car came out very dirty. Went back to speak to someone, all I asked was to go through again because my car didn't get clean at all. They refused, even though they both seen it wasn't clean and know I hadn't even left the parking lot. The employees then proceeded to tell me the best they could do was offer me a rag and spray bottle to clean myself. I will never return.
L A
★
☆☆☆☆
2 years ago
Horrible, Horrible, Horrible! I've had a membership about 2 years because it's 4 locations in the area, so for the convenience of it all. But not one location is better than the other there all Horrible! At least when there open and everything is working as expected but I can't really say that I have really experienced them functioning like it's supposed to. Not one location spray off both sides of the vehicle and front and back of the vehicle. I just don't understand how you spray one side of the car and miss the other 3?! 3 of the locations was closed for months or weeks. But membership money was still being paid out of my account while I'm paying for washes somewhere else, like Take 5. Which I could give 2 stars too. I was going to start a membership over there but that's another story. Anyways it looks like I will be canceling Zips in the near future because they just won't get it together. I mean at least spray off my full vehicle properly...
Brenda McCoy
★
☆☆☆☆
a year ago
Service was so bad. No more cash excepted, can't even get a receipt. vacuums barley work, had to move the truck in 3 different space to find one that worked the best. I really wasted my $18.00. My truck had so many places that was still dirty. I will never go back to this car wash again
Kent R Lee
★★
☆☆☆
a year ago
I paid $45 a month for 2 1/2 years and I changed my bank card the bank card date through it off and after 2 visits and a hour and a half talking to the kids putting in a new membership they couldn't reinstate my membership. Very disappointed in the middle & upper management although the kids do a great job as much as they're allowed to.
Leslie nicole Burkhead
★★★★★
6 years ago
Nice car wash. I got the cheapest wash for 7$ and my car looked nice. I like how it drives the car through for you. I will b back again
Jordan Anthony
★
☆☆☆☆
3 years ago
This car wash provides a pathetic and frustrating experience. The cheapest wash is 10 dollars and for that you can get 60 percent of the outside of your vehicle washed. The employees will spray the front left and back left of your bumpers with a pressure washer with only water in it. The vacuums can barely lift crumbs off the floor and several are often not even turned on. Zips has gotten more expensive and provided less service the longer it’s been around. Pictures provided are after the vehicle went through “the wash.”
