Zips Car Wash

Nina Nina

★☆☆☆☆

a year ago

I rarely if ever leave any negative reviews, I've gone to this location the past 7 plus years, different owners, always a great experience. I use to have a membership, however they are so focused on memberships that paying customers take a back seat and have to wait in line while they complete the process of a membership and block 2 lanes at one point. Guy was very unpleasant and this was a first, sadly loved this location.

Vanessa Simagan

★★★☆☆

2 months ago

$20 basic wash and rinse! Too much... especially when your can didn't get cleaned.

Mina Bergz

★★☆☆☆

9 months ago

After going through the wash the car still look dirty in the dryers don't do a great job at drying the vehicles, specifically the glass. I mainly wanted to clean the insides so it didn't bother me at first. They don't have the option to clean floor mats. Lastly, the vacuums do not work well. It barely vacuumed anything from the floor and some of what you vacuum will likely fall back onto the floor. I wasted time and money here. I should have followed my gut and went to the place on hurstbourne. The vacuums are powerful, the vehicle feels clean after coming through the wash, and you can clean your floor mats there. TLDR:The vacuums aren't that great, you can't clean your floor mats, and the wash doesn't seem that good. On the other side the customer service was decent.

Leslie B

★★★★☆

11 months ago

I use this car wash almost daily since pass it on my way home from work. Staff are always so friendly and accommodating. Line moves through very quickly. My only complaint would be the back of my vehicle doesn’t seem to get squeaky clean but surprisingly for the first the gentleman was spraying off cars as we started through the wash! I think this should be done daily by the staff.

Cas H

★☆☆☆☆

3 months ago

$18 and my car is still filthy 😑

murad kuychiyev

★☆☆☆☆

7 months ago

If something happens with your car. Car wash saying we will fix after 30 days kick off. No proofs or any other problems to not pay you. I would not recommend you place. Free vacuum working bad.

Sierra Jennette

★★★☆☆

7 months ago

The guy taking your payment was nice. The lady directing you into the carwash had no personality and didn't do anything extra to my car. Usually, this person uses a spray gun on your tires. You could tell she didn't want to be there. No wait, but it was also 930am on a weekday. Price is high unless you're a member. Car wash was great - I chose the middle one. Instead of getting a single wipe for your dash, you can use their microfiber towels and spray. They're in the same area as the vacuums. I had to move my car because one vacuum was broken and not notated.

Josh Charlet

★☆☆☆☆

Edited 2 years ago

I have been a loyal member here for over 5 years. I have called the business trying to resolve numerous issues for the last 3 months. The car wash is still not working correctly, it doesn't rinse the car well leaving lots of soap, the polishing wheel is tied up with a ratchet straps, numerous sprayers ment to keep the rotating brushes wet are not spraying, the attendants don't spray your car 90 percent of the time. I pay for a premium wash membership and I am not getting the washes I pay for if I'm even able to wash because of place being closed so often during normal business hours. They have been closed during business hours over 8 times I have showed up to get my car washed in the last 2 months. I understand good people are hard to find but I have seen attendants just staring at their phone not even looking at the car to guide it, a woman attendant with a very young baby running around in the car wash lane which seems extremely dangerous, and in general just no customer service or care for the facility or its customers. Lanes closed, screens broken, vacuum disabled and just dirty. I hate to leave a bad review like this but I hope this reaches somebody who can make changes. I will be canceling my membership at the end of this month unless things change which unfortunately is unlikely. This used to be a great carwash! Update. 2024. It’s been six months now and the tire shine is still not working however, I still have to pay my monthly fee every month for membership! Some repairs have been made but more things are broken than have been fixed. I think it’s time for me to finally find another car wash. I mentioned to the gentleman at the car wash is the tire shine fixed yet? And he said there’s so much broken. It really isn’t a priority. I told him it was broke for six months and he said a lot of things I’ve been broken for a long time.

Mrs. Haqq

★★★★★

7 months ago

I believe they’re under new management because the new guy Dave was extra helpful and very attentive with the guest!; It changes the dynamic of just washing your car. I love people who actually enjoy their jobs no matter what it is or where it’s at; we need more positive people in this world! I recommend this place. Very nice, well maintained, organized with a great staff!

Zelkien69 FPV

★☆☆☆☆

Edited 2 years ago

I'm dissapointed. Originally, this was Todd's Car Wash. I had been a monthly subscriber to Todd's for a few years. Then it was purchased by Zips. They immediately put up signs that stated you can only vacuum and a 5min time limit. Completely unreasonable. The staff went from recognizable faces, and a few names, to everyone previously there gone and replaced. The new staff is both fewer and seem completely disengaged. No smiles, no waves, they really look bothered most of the time. The biggest issue is hours. The sign that broadcast to tens of thousands of cats daily, says 8 to 8. They've opened late by 10 to 15 minutes enough that I can't count on a wash by being there at 8am and make it to work. They've also closed by 6pm multiple days. Unacceptable. I'm going to drive 5 more minutes and switch to Thomas Car Wash if this isn't fixed soon. It was a better company. Zip's has been a let down. Update Mar 4th 2023 Its 2pm on a Saturday and they have 1 of 3 lanes open. Line is backing up to the road. They sell a VIP member-only perks program for a monthly fee that includes a members lane. Hasn't been the case for a long time. Apr 15th update 2023 Five(5) cars deep and no VIP lane on a Saturday. It's taking so long, not sure why, cars are turning around and leaving. No customer care or assistance. On other days since my last update they've also been closed multiple times at this location and the NEW Hikes Point location during stated business hours. Time to switch. Does anyone have a preference between Thomas Or Mike's car wash? *I've also had damage to my car. Picture below. Called and no response. * new update. Saturday July 29th at 1050am. Closed... Update Tuesday January 9th, 2024 Closed at 4:45pm. I stopped by to cancel my membership and move it to either Mike's or Thomas Car Wash Next time. Do yourself a favor and avoid Zipps. They ruined Todd's Car wash and do not operate within the hours posted online or on the roadside digital signage.

Donetta Halton

★☆☆☆☆

9 months ago

My husband and I went to this car wash on May 17, 2025 and this is the end result. Today is May 22, 2025 and no on has reached out to us.

Geej McCap

★☆☆☆☆

11 months ago

Been through this place before and the wash job sucked. I thought I’d give it another chance and it still sucks. Talk to the manager. He said somebody went through their car wash earlier and got stuck in there and all the timing is off and something’s broken but yet they’re still letting people go through and taking their money. I told him I wanted my money back but they don’t do that. I’ve got two cards for free car washes. If I download their app I have one tire that got half a tire shine and the rest of them didn’t get hit at all. This place sucks

Paul Willis

★★★★★

2 months ago

Car wash and vacuum Edgar always provides excellent customer service and is very helpful

Dios es Fiel!

★☆☆☆☆

Edited 9 months ago

I do not recommend this place. I hate that the rags are wet with a damp, moldy smell. They are full of grease. Why don't they use clean, dry rags? How can you clean the windows with those rags? I've been to the Hurstbourne location, and there are always clean rags, and I've never had any problems. Today I waited a long time for someone to help me; the vacuum cleaners didn't even work. The videos only take half a minute due to the video policy on the app, but I waited over 10 minutes for the car to be washed.

Amy Gibson

★☆☆☆☆

2 weeks ago

Today was my 1st experience at this car wash. I pull up to the kiosk and use the touch screen to view the options. I then hear "do not do that". As I look up, a gal is standing there with a tablet and says " they want us to use the tablet". Customer relations needs some work. Maybe next time try ... "Good morning. I can help you with that". Needless to say I declined, turned around and went to another business down the street. When I arrived there, a young man greeted me with a smile, went through the options and sent me through their carwash.

Jhonathan Rodriguez

★★★★☆

2 months ago

Positive point is that it always passes very quickly, there are many additional vacuum cleaners. They give you a cloth to dry the car, and believe me, you will need it because there are many points to go through, because when it dries, you can see that in some places it is not well cleaned. But in general, I do recommend it.

Dipak T

★☆☆☆☆

2 months ago

AVOID THIS PLACE if you value basic customer service, cleanliness, and proper communication. I will definitely be taking my business elsewhere. I visited Zips Car Wash on Bardstown Road, and my experience was extremely disappointing from start to finish. Right at the main gate, the service was unhelpful and frustrating. The lady at the entrance seemed unwilling—or unable—to communicate in English. Every question I asked was met with her simply pointing at the iPad instead of explaining anything. It felt unwelcoming, and honestly, it seemed like we were treated differently because we are Asian. To make matters worse, the conveyor/roller system was broken, and I was told to come back later. When I asked for a refund, I was only given a customer service number. When I called, the automated system said the office was closed. I returned later when they were operating, but the experience did not improve. The vacuum area was poorly maintained. There were no clean rags available—only dirty, damp, and clearly used ones, which is unhygienic and unacceptable for a car wash. This was my first visit, and it left a very negative impression. I would not recommend this location to anyone looking for decent service or a clean facility.