Zips Car Wash

Bryce G

★☆☆☆☆

a year ago

It seems the right side of the car wash tunnel is inoperable. As you’re rolling through only one side of your vehicle gets semi washed. It’s been like this for several months now, which is a shame. Decided to cancel my membership today, which you can only do by phone. Prepare to be on hold at least 15 minutes. $40 a month back in my pocket. They’re building 2 new washes not far from this location so not all is lost.

Melissa Vailes

★☆☆☆☆

a year ago

I wish I read the reviews before coming here. The right side of the wash didn't work at all, half of the left side didn't work. Soap barely came out. My car was still filthy after the "wash". Reviews as old as 6 months ago mention this problem and the response from the company is that they are looking into it. Obviously that is a lie if the machinery is still not working 6 months later. I wish I could leave a 0 star review, because they don't even deserve 1 star.

Sekoya Ingram

★☆☆☆☆

2 years ago

I've NEVER seen or been to a carwash like this. There's barely any water or soap in the prewash. Just moving along with nothing happening. It didn't even clean my car.

Beejal Shah

★☆☆☆☆

a year ago

This place finds ways to get worse and worse. It's currently either in disrepair and/or operates as a business fixated on forcing you to become a monthly member. First of all, they send an attendant to hassle you about your choice of wash, and for being a non-member. Attendant literally shook his head at my choice of basic wash, and then proceeded to tell me that since I wasn't a member, "some of the scrubbers will be turned off." Wow, a veiled threat to force a customer to join as a monthly member. The wash was exactly as the attendant promised - half the scrubbers were off, and the amount of soap & mechanical effort from the automated wash was comically low. My car was mildly dirty and I was just hoping to shine it up after a long stretch of not washing it. It emerged only barely cleaner than before. After reading various other complaints about this particular wash, I have no choice but to file a complaint with the Better Business Bureau and maybe the local Chamber of Commerce. Also, with numerous new automated car washes cropping up soon nearby, I have no clue how this location plans to remain open, given its currently poor state of affairs.

Callie Briggs

★☆☆☆☆

11 months ago

This is the worst car wash I have ever been to! Waste of $18. The brushes don’t even work, 2 women scrubbed my super bee with a brush, and the vacuums don’t work! I wish I could give zero stars! Go anywhere else.

David Miles

★☆☆☆☆

a year ago

Went to wash my vehicle today and only left side got washed. The attendant knew the problem existed but was still taking customers and not telling them. She did give me the number to the corporate office and all they said was that the manager on scene had to process the refund, but she had no cash and no card reader. They are knowingly ripping people off. Please avoid this car wash unless you are happy with only half your car getting washed.. the attendant did say there were multiple problems that need repair but corporate won't fix them.. the attendant was nice,, but i do think they need to close until problem is corrected.a wash for your money.

LadyBug

★★★★★

10 months ago

Workers was sweet an nice.. only thing bad I have to say is that the wash itself was horrible. I’m not understanding why Zips have the employees selling washes when they know I’m sure that it don’t work… but great job to the employees because I know it’s frustrating to them

Pam Murdock

★☆☆☆☆

a year ago

The rudest people ever! After they took our money, got to the tunnel & the wash cycle started before my car was pulled into tunnel. They started us again & this time it pulled car through but no wash cycle started. It pulled us through the tunnel completely dry. When we asked the attendant, she said she saw it working which is shocking because my car was still dirty. When we told her it wasn’t working, she told us that The doctor must’ve gave her glasses that don’t work because she saw water come out! And then I just put Very Rude!

Carol L

★☆☆☆☆

a year ago

Worst carwash experience. The employee just keep giving signal to move forward without actually guiding you correctly my tires hit (whatever that mechanism) badly. The only thing that works in this location is the soap and water. The brush etc doesnt work. My car is still very dirty after wash. Dont bother going here waste of money!!!!

NITX MXRIE

★☆☆☆☆

a year ago

I really wish I had read the reviews before coming here. My husband wanted to surprise me by getting my car washed, but as soon as we entered the machine, we realized that half of it wasn’t working. My car ended up still being dirty, and the person behind us actually got stuck! When we spoke to the staff member, he openly admitted that he was aware of the malfunction but said management decided to keep the business running anyway and specifically advised staff to not let customers know that there were malfunctions. To make matters worse, we were refused a refund and told we’d have to call corporate. I’m not even upset about the refund but over the principle.

Amanda Cox

★☆☆☆☆

a year ago

The worst car wash ever! I went a month or so back and the nice worker told me half of their brushes were down. I appreciated his information, thanked him and left. Then I went over the weekend 10-5-24 to get a wash, assuming if they were still not working then I would be informed again. Not the case! I paid $18 (the cheapest option) for a little bit of water to run down my car and that was it!! The lady did not tell me anything except try to upcharge me with a membership. I could have gotten a better wash from the rain. This is ridiculous and such a scam to stay open and take customers money when you all know it's still broken!

Nicholas Delaney

★★★☆☆

a year ago

Great customer service. Though the price point for which you get your car washed is not advantageous. The wheel cleaning track for your car is not existent. I still needed to do 90% of the work to clean my wheels/rims.

Joseph Hayes

★☆☆☆☆

a year ago

Terrible experience went to get a wash and the damn tunnel was down. First why take my money if you know it’s not working. They just didn’t find out it was broke when I got there. Then I called customer service and they refused a refund stating that I can use the service for the next 7 days. What good is that if I don’t want to use the service being that I’d rather go somewhere else after this. How many times does a person wash their car in a week. This was pure BS and I’m pissed , all I want is my 18 dollars back I spent on this raggedy place damn vacuum suck

Jay Payne

★★★★★

3 years ago

NICE shinny and clean, great service and the vacuums suck better than bea on centenary 😂🤣(from what I'm told)

Darrell Fitts

★☆☆☆☆

a year ago

So bad, it was actually funny. I’d give it -5 stars if I could. I didn’t even ask for my money back because I felt bad for the two employees — it clearly wasn’t their fault, and I figured they’d probably been getting complaints all day. I paid $24, and about 80% of the car wash didn’t work. Then I tried the vacuums, and they couldn’t even pick up popcorn. I ended up going down the road and paying $10 for a basic wash that did a much better job. Definitely not worth the money.

Ashley MacNeill

★☆☆☆☆

11 months ago

A star because the kid was very nice at the kiosk to run through the car wash. I wont be washing my truck there again due to the fact when I did put my truck through their car wash, there was so much red soap scum residue left everywhere. The guy that preps your vehicle before the track takes your car through the wash, also was washing my vehicle with a broom brush down the whole car wash. I’m watching from inside my truck as none of their spinning brushes or rollers were operating, just this one guy running on both sides of my vehicle scrubbing with a broom brush. As my truck exited, I pulled off to the side and being very displeased with the wash job as it came out worse than when it started off as. 18$ car wash that I had to turn around and buy more cleaning products to fix the poor wash job this establishment had to offer. I don’t recommend this place to anyone who values their vehicle.

Demetra Sade

★★☆☆☆

2 years ago

Just hand wash your car at home. I came here on 5/6/23 at approximately 3:50 pm and got a $15 wash and a receipt for a free wash. Just know I had to immediately use the free wash after my initial wash. I asked for a bug brush and they didn’t have one. They say they had to order another one so I’m guessing they only had one. The customer service was like people who just showed up because they had to be there. The pictures are after two washes! I just feel like I threw away $15. Had to go home and finish washing my car. Never again!