WhiteWater Express Car Wash

Spoli Co

★★★★★

a month ago

Max is awesome!! He was so helpful and my car looks amazing! It was sooo dirty and he gave it some extra attention. The last car wash I went through broke my windshield wiper and then didn’t care so I’m grateful for the above and beyond service.

Debbie Johnson

★★★★★

a month ago

Essie’s was phenomenal. I bought the membership due to him helping me and assisted me. I’m no young Twiggy anymore. He was very patient and kind he’s an amazing employee.

DMarie

★★★★★

a month ago

Trey was awesome…courteous and kind! I signed up for one of the plans, as he quickly pointed out the savings and benefits. I’ve had other memberships with other places but I’ve never had any disappointments here!

Eleshiya Jacobs

★★★★★

Edited 3 months ago

Adnan is one of the best employees here. Always helpful and takes out time to inform us about all their plans and seasonal offers. 10/10 recommend

Dianna Grado

★☆☆☆☆

Edited 5 months ago

Update: I wanted to share an update since the "owner" publicly asked me to reach out to customer service. Unfortunately, the situation has only gotten worse and I still have no resolution. As instructed, I went to the location as soon as I noticed the damage. The on-site “manager” dismissed my concern, told me to prove their wash caused the damage, and made it clear that submitting a claim would go nowhere. I then took my car to a professional detailer, who confirmed the scratches were caused by dirty or poorly maintained brushes at the car wash. I contacted customer service as directed. When they finally returned my call, the representative immediately repeated that I “have to go to the location” — despite my explaining that I already had. When I pointed out that I was following the owner’s own instructions and that no one was taking responsibility, she hung up on me. I have now spoken with the location, left a review, followed up with the owner, and called customer service — and instead of helping, they have passed the buck at every turn. No one has offered to take any accountability. At this point, I am left with a damaged vehicle, a detailer’s statement confirming the cause, and zero support from this company. I have filed complaints with the BBB. After years of being a paying member, this lack of accountability is unacceptable. ______________________________________________________ I have been a Whitewater Carwash member for several years without incident, until a visit yesterday. After going through the carwash, I returned home and found my entire car covered in swirl-pattern scratches that were not present before. I submitted an online complaint the same evening and was contacted by customer service the next day. I was told that damage claims must be filed in person at the location where the damage occurred, and that customer service could not provide any further information or assistance. I went to the Presidio location after work and spoke with the manager. Due to poor lighting, the damage was harder to see but still visible. She explained they would take photos and review camera footage, but given the nature of the damage (covering most of the car with surface scratches), it was unlikely to be visible on video. I expressed that concern, and she essentially told me that was the process and there was nothing more she could do. While I understand the need for process, this response was dismissive and unhelpful. This was not a minor incident — nearly the entire car was affected — and it is unreasonable to expect customers to “prove” damage that is clearly consistent with carwash brushes. I did not submit the claim form because it was clear it would not be taken seriously. This level of damage and the lack of accountability from Whitewater Carwash are unacceptable. I am canceling my membership and believe others should be aware of the risk and the company’s unwillingness to take responsibility when problems occur.

Drew Webb

★☆☆☆☆

3 months ago

4:40pm - couldn’t get assistance with my membership. Pressed Help button and they just opened the gate. No towels either...put behind a locked door where everyone is hanging out. Guess they are going home early? 3 employees standing by the door doing nothing but watching the clock count down to 5. Is there a manager even here??

Blainestone Lodge

★★★★★

a month ago

Trey was amazing! Sold me the 25.00 package, very personable, and great attitude. I was Rushing to get car cleaned and he was fast but Informative! Really cares about his job! Nice to see young people like Trey truly care about the guest.

Liam Balaski

★★★★★

a month ago

Had a great experience thanks to Trey. He was super friendly, patient, and took the time to explain everything before getting me set up. You can tell he genuinely cares about helping people and doing the job right. Customer service like his makes a big difference. I’ll definitely be back

Brynn Chatman

★★★★★

a month ago

This was my very first time coming here and Gregory, I believe, made my experience great! He was very polite, helpful, patient, understanding and determined to ensure I selected the right product for my needs. This type of customer service is greatly appreciated so I definitely look forward to coming back in hopes to receive more great treatment!

Steve Sanabria

★★★★★

4 months ago

Top notch service! Nathaniel was very helpful in describing all the car wash options and very friendly. Definitely recommend you getting a great car wash and some great service from Nathaniel and the crew

Haley Martin-Pasupuleti

★★★★★

a month ago

Greg helped us out today when we visited whitewater express car wash today. It was our first time at any of these car wash locations & we had a good experience. Greg was very helpful and friendly! The car came out clean & looks good. So far, no complaints. We signed up for the membership for unlimited washes so we will see our experience continues as we keep coming for our upcoming car washes.

Aubrie Ryan

★★★★★

9 months ago

This place is great! Kat helped me out today and was SO sweet! I got through the car wash super fast with no line and am very pleased with how clean my car came out too for just a basic wash. It’s also nice they have plenty of vacuums to use after the wash and even have towels for you to use. I’ll be back for sure!

Moha Sujen

★★★★★

6 months ago

This car wash is amazing! They provide an air pressure gun and vacuum, which most other car washes don’t offer. The staff are very friendly, professional, and always ready to help. The facility is well-maintained, and the service is quick and efficient. It’s definitely one of the best places to get your car cleaned thoroughly.

Gabriela Favela

★★★★★

a month ago

Greg did a great job with assisting me today! He made sure to make me through the car was as quickly as possible. Clayton also was super helpful with pointing me in the direction of all of the cleaning supplies and bringing me towels since. I was away from the cart. However, this location is always stocked with towels and the vacuums are nice. Really great car wash!

Rick Dix

★★★★★

a month ago

Gregory was awesome! He helped me to understand the value of joining unlimited washes per month. He was very friendly and informative. And this car wash is excellent! Definitely a few steps above all the ones that I grew up going to.

Sara Sauceda

★★★★★

4 months ago

This location is always clean, stocked with everything you may need to self clean your vehicle if you choose so, everything works properly and they have a great flow with no wait time. I have been coming to this location at Presido town crossing since they opened and they never disappoint. Staff are kind and always ready to help. I highly recommend bringing your vehicle to this location!

kayla flintroy

★★★★★

2 months ago

I stopped by for a standard wash and receive amazing customer service. I was met at the kiosk by a young man Trey. He was really respectful, and knowledgeable about the different types of washes. 10 out of 10! Highly recommend