Washos Mobile Car Wash And Detailing

Erupted “Erupted Burger” Burger

★☆☆☆☆

a year ago

The car exterior was cleaned pretty well. However, I also paid for deoxidize my headlights, and the guy just basically told me he couldn't do it. This was a bit ago now but pretty sure they just kept the money and now im looking to buy tools to do it myself because they couldn't do it Edit: just realized I paid $65 for headlight restoration, and they did absolutely nothing to it, this is ridiculous

Corey Remington

★★★★★

a year ago

This was my first time using Washos and I’ll definitely be booking again. My poor car had been neglected over the spring and Lajon brought it right back to life. Lajon was prompt, professional and very detailed. The app is so easy to navigate. I booked using the app and my preferred time was confirmed within the hour. Thank you!

RANIER GONZALEZ

★★★★★

a year ago

The company is the Uber of car washes. I needed a car wash and the app made everything simple and quick. Great customer services and employees it’s just great and I will return.

A Google User

★★★★★

3 months ago

Duane did an amazing job on my suv. I have 2 young kids, work 12 hour shifts, am a girl (it matters because the makeup and hair, etc) and my car was a mess. I'm talking about sticky food and just a mess. He made it look brand new, was friendly and on time. I do think pricing is reasonable, especially since they're mobile and come to you. It got done while I was working. My co-workers also asked for his contact so they can use him too! I'll definitely be using him again :)

sondos abu dawwas

★★★★★

a year ago

Makoa in Dallas did a great job! I had a big oil stain in my car, and he was able to completely get rid of it. My car seats look completely clean now! thank you :)

Tiffany Kaelin

★★★★★

a year ago

My car looks brand new!! Used Washos for the first time and I am sold. Dimitri was on time, kind, and super thorough. He also made great suggestions on what services to use going forward. This service was super easy to use, worked great with my schedule, and my car looks better than ever.

Luzvino Delgado

★☆☆☆☆

a year ago

I seriously never leave reviews but this experience was so bad I have to leave a review for it. Living in San Diego is beyond expensive, I have to work 2 jobs just to afford it. Someone threw up in my car on Saturday night. I booked a service for the next day on Sunday 8/4/24 at 11 am. It was cancelled at the last minute and rescheduled for 2 pm. The technician didn’t even get here until after 2:30 pm! My entire Sunday was wasted and that is the only day out of the whole week that I get off. On top of that, he was done in under an hour, so I knew there wasn't any way he had done a thorough job of cleaning the interior. As you can see from the photos there is still throw up in the door, still marks on the fabric of the door panel, and it was not even close to $244 worth of service. He also left my car lights on so they were on all night until I went to check right now which is the next day almost 24 hrs later. Prior to leaving this review, I tried to call & speak to someone to give them the opportunity to make this right. I spoke to a girl named Jeona, she was going to email a claim form to complete and I never received it. I spent $244 and wasted my entire day off and this is what I got. Im not even mad, Im sad. I work hard and I paid a lot of money and this is what I got.

Angela Thiagarajah

★☆☆☆☆

a week ago

DO NOT USE! Fraudulent company. No one came to wash my car. They charged me anyway. AI customer service that did not provide support. DO NOT USE!

Alixandra Powers

★☆☆☆☆

3 years ago

Wow where to begin. I selected the deluxe wash because I wanted to give my car a good wash and detail and heard good things about Washos, turns out the rumors weren't true. My package was to include exterior and interior wash, clay bar, light stain removal, mirror and window wash, etc. I was out of town for the thanksgiving holiday and I just returned to my vehicle and I'm absolutely livid. I paid a technician almost $300.00 and the car looks like it went through an automated wash. No one touched the car while I was out of town and it was parked in a garage--so there's no reason my car should look like this. The interior was not wiped down, there were dirt and water spots on the exterior after I requested a clay bar treatment, there were scuffs and dirt on my seats which I very easily wiped away with a cloth myself so the tech clearly didn't bother, the trunk had not been touched, and the interior mirrors and my windshield had streaks and smudges all over. it is absolutely unacceptable to charge $300.00 for a job that looks like it cost $50.00. Frankly, if I'm paying that much my car should be spotless. Not the result I received

Shelby Rose Cody

★☆☆☆☆

a month ago

Proceed with caution. I utilized their services on several occasions and the last time things went sideways. The technician took it upon themselves to add on services I never authorized. I ended up being billed more than twice what I should have been. When I rescheduled out to customer service I was told to basically go pound sand. The tech lied and said that he had a phone conversation with me where I authorized add ons. They weren’t interested in rectifying matters to retain me as a customer. Even if they had offered a free wash and not the refund that would’ve sufficed but here we are. They require a card on file so be cautious.

sophia pace

★★☆☆☆

5 months ago

Technician showed up quickly however did not fix the odor of my car. My car was broken into and trashed the night before. Fixing the smell the only thing I asked him to do. After he left it was not fixed. Additionally, when I took it into a different company the next day they found junk in the seat pockets from the break in. Not sure how they didn’t find that.

Sarah Thompson

★★★★★

5 months ago

Duane did an amazing job detailing my car in San Francisco. He was super friendly, easy to work with, and really went above and beyond. My car looks brand new again, and I couldn’t be happier with the results. I’ll definitely be using Washos again and recommending them to others!

Nikita Golovko

★☆☆☆☆

9 months ago

Here’s how the interior of my car looks after a wash from these guys — I strongly do not recommend them. The quality is terrible, they used an old dirty brush on the body, and no one cleaned the interior even though it was included in the service. The staff is rude and thinks they’ve done their job properly. Any self-service car wash would be better than this. Avoid this place at all costs.

DJ Andres

★☆☆☆☆

a year ago

Wish I could leave 0 stars. Stay far away from this company!! They lie, steal your money and they don’t own up to their lack of reliability or professionalism, nor do they do anything to rectify their mistakes. I booked an appointment with them mistakenly thinking I would receive quality service as I had previously- instead, no one ever showed up, no one ever called, no one ever texted. I called Thursday afternoon after the no show and left a message, no response. Called Friday and spoke with a representative who told me a manager would call, no response. No one called Monday. I followed up yet again on Tuesday and got a manager only to be told my car was washed and they had pics to prove it and a screenshot of the call, none of which is true. I will post the call log of my calls from Thursday as proof along with my dirty windows and car (note, the windows were the dirtiest). Customer service is abysmal - no interest in keeping customers apparently- what would have been appreciated are the following 1) an apology 2) refund my money immediately given no service was rendered 3) offer to correct the problem by WASHING the car as was supposed to happen either for free or significantly discounted given all the trouble - don’t expect that though. They will say they have pictures showing it was done (essentially calling the customer a liar!) despite the customer having pictures to the contrary!

Bennet Cinkle

★☆☆☆☆

3 months ago

I paid $200 for a deluxe detail, estimated at 120 minutes. The guy came on time, but stayed for less than 30 minutes. He left without letting me know, so my car was left unlocked. He did NOT do a deluxe detail, several items on the service list had obviously not been done. I texted to ask them to return and they did, but they stayed about ten minutes and didn't do anything. They told me they were done, I went out, and it was the same. I tried to ask him to clean the parts I needed cleaned (doorjams, between seats, trunk, center console) and he followed me around with a rag but I'm not gonna stand there telling you what to do! So I told him to just go, he didn't understand the quality of what I paid for. He told me he would charge $50 for this service if I booked through him. I paid $200 (plus another $100 in credit)!!!! I have been emailing Washos for weeks, providing them photos, and they refuse to issue a refund or let me schedule a new cleaning. A scam experience with no real customer service and NO satisfaction guarantee. Do not book!

Adriana Pelissari

★☆☆☆☆

3 months ago

Do not use this company. I booked an interior detailing plus odor removal service with this company, almost $300. The technician showed up over 40 minutes late the morning of the service and took less than 50 minutes to do the job (I have a large SUV, never got a detailing done for less than 3 hours). When I inspected the car after they were done the car was still dirty, many spots untouched… I contacted the company to see if they could send someone else, send them the pictures and they agreed that was not a job well done. However, their “solution” was to give me a $50 credit for my next service… so yeah I paid a lot of money for a superficial cleaning. Never using them again. The pictures I’m posting are AFTER the “detailing”

Leslie Williams

★☆☆☆☆

a month ago

I booked Washos to wash two cars and the experience was a disaster from start to finish. The technician showed up 36 minutes late, then informed me he only had time for one car despite my booking for two. He claimed it would take 40 minutes. What I got instead was barely 15 minutes of "service" for what was supposed to be a 1-1.5 hour appointment. The tech didn't actually wash my car with soap and water—he just sprayed it with water from a spray bottle and wiped it down. He completely skipped vacuuming the interior, which was part of what I paid for. When I contacted customer service about this unacceptable service, they refused to issue a refund. They offered me 20% off a future visit (why would I come back?) and said they blocked the tech who came today. If the service was so bad that they blocked their own employee, why won't they refund my money? I paid for a proper car wash and got a guy with a spray bottle for 15 minutes. Save yourself the frustration and money—go to a regular car wash where you'll actually get what you pay for. Do not recommend. Have video of him on the phone more than he was on the car