Google Reviews
pepe lepone
★
☆☆☆☆
4 months ago
I'm not exaggerating when I say the service was extremely slow—more than 1 hour and 15 minutes for an oil change. There were too many employees, all scattered around, playing and chatting. Most of them were unprofessional.
Brock Auch
★
☆☆☆☆
Edited 2 months ago
Waited to get in for over an hour while and there was only ONE car ahead of me. There are much faster quick oil change companies will be going with them for now on!
Thomas Beck
★★★★★
a month ago
The staff work proficiently , i waited for an oil change. They gave me extra options that they recommended had a reasonable price.
Jena Dohrer
★★★★★
a month ago
Alex was super friendly and and was able to change my headlight and do an oil change fast. Always amazing service at this location.
Becky Josephson
★★★★★
6 months ago
Everyone I interacted with was courteous and made me feel welcome. Joe was awesome. He is very friendly and professional. He helped me find my coupon and made sure I was informed about every step in the process.
cadince
★★★★★
a month ago
They were all very nice and helpful, Andrew and Ethan were especially helpful even though i had no idea what anything meant. I got in fast and got out fast!
Jim Greene
★★★★★
a month ago
The people were very friendly and professional! Thanks to Andrew, Spencer, and Alexander! They not only changed our oil, but they also checked our lights and refilled the windshield wash fluid.
diana westley
★★★★★
2 months ago
Shout out to Eathen! May have missed spelled his name. We were short of time. We didnt allow enough time, we had a Dr Appointment. He jumbled cars to get us out of the parking lot! Plus 10 for customer service.
Nathan Christianson
★
☆☆☆☆
3 months ago
Probably shouldn't advertise Instant oil change. Spent 45 minutes waiting for 1 car ahead of me. Neither of the 3 lanes moved in that time. Didn't look like anyone was doing anything , just playing on their computers. Ended up leaving and going to empire where I got right in, and left 10 mins later. I feel bad for the people that waited at Valvoline. They're probably still there
Joseph DeRoo
★★★★★
2 weeks ago
Always take care of my vehicle, excellent service very good answers and diagnostics done Trevor and Sean are great they provide exemplary service and I will keep coming back to Valvoline the next time I my vehicle needs service
Randy Ernster
★★★★★
4 months ago
Great friendly knowledgeable service. I seen them work from my car and could tell they paid attention to detail. Did not just go in and out fast. Took their time to assure everything was completed. Have great deals on other services at a fraction of the cost of dealerships. Definitely my place to change oil and perform other services.
C S
★★★★★
5 months ago
Just got my oil changed. Pulling into the bay is so stressful for me (stupid, I know!), but Dylan was super nice. He was great, so kind and knowledgeable. EVERYONE I've ever encountered here has been wonderful. And the run through of blinkers and lights! OMG I panic and forget everything. Last time the guy had to do it for me. Lol. Great place with great employees.
Alan
★★
☆☆☆
5 months ago
This location needs to make better use of communication with the customer. They need to become friendlier also. I came in for Only an engine oil and filter change and expressed that right from the start. The very next words out of the guy who "directed" me in was, "okay we will check your tire pressure in a minute." So then I had to reiterate Only Engine Oil and Filter change. I bring my own Valvoline Restore and Protect oil and a Wix oil filter. A guy in a large SUV came into the spot next to me after I pulled in and yet they completed his vehicle before mine. They didn't bother checking my lights as is normal practice at the other locations I have used. They did scan the sticker inside my door and ask for my mileage. They did have me start my engine after they finished and then gave me the reminder sticker for the windshield. They did show me my oil level on the dipstick but that was the extent of the communication. I will make sure not to return to this location.
Lindsey Kuipers
★
☆☆☆☆
2 months ago
After waiting over an hour for my oil change, I finally had it done...only to return a few hours later (and wait another 45 minutes) because they didn't properly secure my skid plate and it was dragging on the ground. They eventually fixed it, defending that no significant damage was done, but refused to give any form of reimbursement or refund. I understand that mistakes happen, especially on busy days, but mistakes seem to be the commonplace place in my experience with Valvoline with little to no pathway to make up for the inconvenience.
Connor Singrey
★★★★★
2 months ago
I had Andrew help me and explain to me what each service item meant and he was very knowledgeable but also very personal and made my visit that was longer than usual so much more enjoyable. I thought Andrew did an excellent job balancing my service with the other cars in the bays and it was an amazing experience, if I had not had such good service I probably would not have gotten the package and upgraded if Andrew had not been so good at communicating with me. We talked about fishing and life and it was what I needed that day so for that reason I felt compelled to leave a review.
Audrey Carter
★★★★★
3 months ago
Went today for an oil change and pulled up to one of the bays, was greeted by Wan and then within 10 minutes, it was my turn. Alex was the mechanic that worked on my vehicle, he was efficient, friendly, and walked me through additional services (with explanation). He was not pushy about getting the services done and was polite when I declined. Oil change was completed in 15 min or less - as advertised. They seem to always have coupons too. Will be returning to this location for a future oil change!
Toni Mendez Velasco
★★★★★
a month ago
When I got to the location on 41st and S west I saw a big line but they still got me in super quick and well organized. Inside my service was very professional and efficient. Although what had really impressed me was Preston, he walked me through the process explained everything to me and was just amazing overall. If you go to valvoline ask for Preston!
RackUpGo
★★★★★
2 months ago
What a great group of guys. Cristian covered everything and we got it all sorted out. Super friendly and informative. I now know more about my new SUV and am grateful for the information. I need to replace some other fluids and now I know pricing. Spencer got the work done and was very friendly as well. I didn't get to talk to Connor but I appreciate his diligence as well. Keep being rockstars guys and you will go far in life. Long time customer with many different vehicles and I always end up at Valvoline because of the service I receive. WELL DONE!!!
Chazz Litz
★★★★★
a month ago
The people who serviced my car were just awesome. They deserve a raise because it’s not very often anymore that you see people enjoying what they do and doing whatever they’re doing to the best of their ability. They take pride in their work and it showed. I can service my vehicle myself but I would still come back to the shop on 41st street in Sioux Falls because it was such a great experience
L M
★★★★★
a month ago
From the start of pulling into the garage. Was greeted by Preston and it felt good to be walked through with wat all needed to be done for the oil change and all the other tasks that are done such as wipers, washer fluid, and the tire pressure also. Overall it was a awesome experience. The whole team was great in helping. I would recommend this place and also will be going back. 💯👍
