Ulta Beauty

Diana Kim

★★★★★

11 months ago

the workers are super friendly and helpful here. you don’t feel like an inconvenience asking questions! also parking odds super easy and it’s a cool area to shop

Suhey Garcia

★★★★★

2 years ago

If you’re gonna get your hair done go to Slay! I went in to retouch my pink and I loved loved LOVED how he attended me. He has very soft, gentle hands. I was so relaxed, I was trying not to fall asleep in my chair. Very therapeutic. And he’s very sweet! I was so happy with my experience that I’m looking forward to coming back again! Thank you!💖💖💖

Jennie R

★★★★★

a year ago

They always have what I need and have extremely helpful staff. Natalie is so kind and patient. I’m a middle-aged woman who has never been good with makeup. Natalie helped me choose eyeliner, mascara, etc all in my price range. She was so sweet and full of great ideas. She didn’t act like I was silly for asking. She’s a gem!!

Jaime Osullivan

★★★★★

a year ago

Went there to get some foundation and powder. The lady who helped me get color matched was sooooo sweet and knew what she was doing sorry I didn’t get her name. Then went to check out with Victoria who is so very friendly professional and such a nice person to talk to!!!! They all are great at this location but, Victoria truly represents the Ulta brand 100% and she’s so lovely and nice since I’m moving I’m sorry to say I won’t be back to say hello.

Laura Irvin

★★★★★

4 years ago

Just got such a great haircut from Eli! My wavey hair deserted me since moving from Virginia and Eli took his time to listen to me and get the layers right. He also recommended some hair care tips, now my hair looks and feels so much better!

Zay L

★★☆☆☆

a year ago

Regular ulta customer around the island, but my experience tonight was frustrating. I’ve been tracking a product that I need for weeks on the Ulta app to see which stores had in stock. The Kailua one consistently had it listed as available in store for weeks. I needed this product as I was about to travel, so I toughed it out and drove all the way from Leeward to Windward side after work to grab the product. I found the designated shelf but they didn’t have any left on display, so I asked one of the workers if there was any in the back. She looked at what I was asking for and immediately said “ I’m pretty sure I’ve never seen that here before” even though there’s literally a labelled section for it?? She was pleasant enough and said that she was going to double check. She briefly walked to the front and I heard her say the wrong brand name and then quickly came back and told me they didn’t have it, which I expected from her initial reaction. I’m frustrated because of the extra hour and a half I had to drive only for the product to not be there when it was listed online as in stock for WEEKS. I can’t blame the employee for the website, but please have it accurately reflect what items are in stock. In this case, I don’t really know whether it really was out of stock or if she just didn’t look for it properly.

Christine Pagano

★★★★★

8 months ago

Outstanding assistance from Sales Associate, CiCi. She patiently guided me to the best products for my needs with great tips and tricks for a flawless finish. She made the whole experience delightful and fun. Ulta is lucky to have her. Big aloha and Mahalo CiCi!

Eileen Nelson

★★★★★

9 months ago

I just wanted to recognize Victoria, the very courteous checkout assistant I met yesterday and also just a couple of weeks ago when I made a simple purchase. I'm not too often in ULTA, but it's so nice to have a simple transaction elevated to make one write a review! Mahalo🌺

Benjermin Franklin

★★★★★

10 months ago

I had a great experience at Ulta Beauty thanks to AC. She helped me find a list of products very quickly and was very friendly and efficient throughout the entire process. Her knowledge and positive attitude made my shopping trip so easy and enjoyable. Highly recommend!

Renee Hanson

★★★★★

2 months ago

Great customer service. Awesome selection. Staff took the time to really talk about my needs without pressure

Fanny Ana

★★★☆☆

7 months ago

I frequent ultra and everyone is so attentive but not annoying so I decided to inquire with the salon in highlighting. Made an appoint and returns week later. Sly was my hairdresser and he was the so accommodating and friendly. I showed him a picture of what I was aiming for and then he got busy. I trusted he could pull it off and after 4.5 hours and $300 I walked out anxious to see what was really going on, I didn’t feel good about it but waited to get home and inspect. It looked and felt dull and lifeless. I couldn’t run my fingers through, no shine or bounce but a little stiff in areas he hairs prayed. I usually can camouflage a bad color or cut my hair is just that versatile. I was so nervous cause the looks of it wasn’t good. The next morning washed, condition, treatment, gloss and 3 hours in front of mirror, I started to cry. I color and highlight get frequent trims so my hair is basically healthy, I get compliments all the time. Was I expecting more from the prices? Of course! No highlights! it looks like the bleach blended and gave me a brassy color, I can’t even curl it cause the damage won’t take the curl. Sly was the sweetest thing I truly appreciate him and wouldn’t complain but because I paid $300 and will go to my regular hairdresser to see if she can help me that just too much $$ and time to not say something. 😫😳😩

hannah hubbard

★★★★★

8 months ago

I had a lovely Ulta experience thanks to Maggie! She went above and beyond to help me create the perfect lip combo. Before my brow appointment, I asked for her suggestions, which she kindly provided. She then went the extra mile by pulling several options for me after my appointment and helped me swatch them. Truly 10/10 service!

Kay Byrnes

★★★★★

2 months ago

All of the staff were super lovely and helpful! Kenzie helped me with all of the perfume choices and even made sure my Ulta app was downloaded. Their customer service is top tier!!

Gabrielle Pastino

★★★★★

a month ago

had such a good experience here! i’m about to have a baby and was having a hard time choosing which products to buy for post partum hair loss and one of the girls kenzie was super helpful and recommended me a bunch of products that i’m super excited to use!!

Anya Harris

★★★★★

2 months ago

Monica did an amazing job fixing my daughter’s brassy highlights and turning them into beautiful golden locks. It’s was a long almost 3 hour process dealing with long hair but it turned out beautiful!

B Finn

★★★★★

3 months ago

Slay is marvelous with hair, especially my natural curls, that another stylist fried. Hes bringing my hair back to life and I am eternally grateful. All the staff is kind, knowledgeable, and super helpful. Its my go to for everything spa, make up, skin care, nail care, pampering care related. And I give gift cards to everyone, because we all need self-care.

Rosemary

★★★★★

2 months ago

I got a haircut and moroccan oil treatment yesterday by Marissa. The treatment literally left my hair feeling brand new, and Marissa was very thorough with figuring out how i wanted my hair cut. I have very thick, long hair, so many stylist give me a ton of layers even when I've asked them not to. But Marissa gave me exactly what I wanted and was also very sweet! Perfect amount of layers + trim Go to Marissa!