Terrible Herbst Full Service Car Wash

Nicole Howard

★☆☆☆☆

2 years ago

I called to ask if they still had a full service car wash. Even explained to the lady that answered the phone what a full service car wash was. She said yes, twice. I got there, and they no longer have a full service car wash. She wasted my gas.

Rob Kafka

★★★★★

7 years ago

Got the $50/ month unlimited washes and this is the location I'll be going to. Really went to town cleaning all my dogs hair out of my truck. Now I'm lyft and turo ready. Great deal if you use your car for work.

Matthew Pearson

★☆☆☆☆

5 years ago

Not a huge fan of these styles of car washes to begin with, but during COVID-19 your choices are limited. I notice that even if you pick the most expensive wash you will still be left with dirty tires, unclean rims, dirt in obvious spots. The brushes they use at the beginning are pointless. A guy with a power washer and maybe one with a brush would make this carwash worth while.

Keith Coughey

★★★★☆

4 years ago

Great wash process but the dryer is seriously lacking. When this was a full service car wash the remaining water would be wiped away by the attendants. Now you just get lots of water spots, particularly on glass.

leslie cibrian

★☆☆☆☆

9 years ago

I paid the most I've ever paid for a wash and had the worst wash of my life. They didn't clean the windshield or rims of my car. I'm normally not a complainer but it takes extra effort to not care that much about doing your job.

Colton Clifton

★★★★★

6 years ago

I love this carwash and I also love my carwash membership. It does get busy time to time but I can usually get a full service wash in under 30 minutes. They do a great job cleaning the inside and vacuuming all the nooks and crannies.

Ferdie Ponce

★★★★★

6 years ago

I had a great experience with the car wash personnel especially Frankie Hernandez who did the exterior cleaning, clear out trash & properly vacuum the car. He is very professional, polite and provided an excellent customer service. Defiantly I would go back.

John Daley

★★★★☆

2 years ago

Car wash was good, not great. It was $12 for a deluxe exterior and there was no attendant. Like most of these car washes, the back of the car and side mirrors were not dried and water-spotted.

Shawnee M

★★☆☆☆

4 years ago

Not worth time if your vehicle is in real news of cleaning especially after a road trip. I ended up coming back home to rewash my truck because the exterior was poorly cleaned. In fairness, I believe the place is ok if you really don't drive your vehicle too much but for the price they charge I would expect better. No one washes their car they way you wash it. I really was hoping this place would be somewhere I could take my truck.

Phil DiNardo

★★★★☆

4 years ago

I’ve been coming to this Terrible’s for years now. It’s convenient because it’s the only gas station in Southern Highlands. The inside is very clean and the staff is always helpful. It can get a bit hectic when it gets busy so make sure you try and pump your gas early in the morning or late in the evening to beat the rush. The only downside is they do not have the full service car wash anymore you take your car through and you have to vacuum and wipe it down. Hopefully they will bring it back soon because the did a great job on my rides when I would use them. Saved me a ton of money that would have gone to a professional detailer.

Sharon Cheung

★★★★☆

3 years ago

This is the only location I can go to sign up for the membership. The staff are usually great but do expect it to take some time to sign up. 1) you have to wait til a manager is on site. 2) if he is not in site, ask the staff to call the manager. I came on a Friday and was told the sign up is only from Monday to Friday 9-5pm. I came back on a Monday at 1pm and was told the manager has left for the day. The staff inside said to talk to the staff outside at the car wash. I asked them to call the manager and they did. Long story short, the manager is new so he had to teach the staff how to sign me up over the phone. It got done but it took over an hour bc my fast pass actually wasn't activated when I left the first time. This location is not bad. I just wish terrible headquarter allow you to sign up online.

Denise Walker

★☆☆☆☆

2 years ago

5/28/23 3:30 pm Horrible customer service. The person who answered the phone didn’t know anything about the car wash. When I was inquiring about prices and hours, she had to ask.. then intentionally hung up on me. She said thank you and hung up on me before answering my questions. I called back three times and she never picked up again. Worst experience of my life. And just so Management gets the right woman… This was an American woman. I have frequented that store several times, and the other ladies who are very kind were of ethnic descent and had accents. This lady did not. I will not be returning to this location

Matthew Hartman

★★★☆☆

Edited 6 years ago

Now that I've been here multiple times, my opinion of this place has changed. The last few times I've come in, there have been issues each time. Once it was the guy at the front being in a bad mood, but each time there has been an issue with the interior of my van. Today, even though I was the only car there and 4 people were working on my van, the back windows and vacuum of the back seat area were somehow missed. I like the monthly unlimited plan, but I don't think this is the best location. First time at this location, and it's the best service I've had in Vegas. They did a great job washing my car, and prior to cleaning the inside they asked if there was anything special I want them to concentrate on. They were very fast and very thorough. I have the unlimited plan, and I will drive the extra couple of miles to come here each time.

Meb

★★★★★

2 years ago

There is no other car wash company out there as good as Terrible Herbst. I have used some of the other less expensive around town for the last few years. It may cost a few bucks more, but you never have to worry about driving out with some spots missed. The thing I love the most is the windows are clean, clean, clean. I don't have to re clean them after I get home.

Leiren Theroux

★☆☆☆☆

a year ago

The attendant wiped off everywhere on my car but 2 windows. When I spoke with a manager, they said they don't wipe down windows....then why did the attendant do all but 2? It was super misleading. I paid for the most expensive one to ensure my car was cleaned, and it's not. I won't be returning.

christina comella

★☆☆☆☆

a month ago

Just moved here from out of town this Carwash is extremely unclear on. Do you vacuum it yourself do they vacuum it? Nobody helps you decide on what to buy based off what you need for your car. Never coming back to this place.

Bradley Fallentine

★☆☆☆☆

10 months ago

I took my truck through their wash and it damaged my grill—clearly caused by the wash itself. When I brought it to their attention, they denied responsibility and basically refused to cover the damage. What’s worse? They pretended to investigate but it was clear they weren’t willing to do anything about it from the start. No accountability. No real customer service. Just brushing it off like it’s not their problem. If you care about your vehicle, I’d seriously think twice before trusting Terrible’s with it. The name is a little too fitting. Feel free to share—people should know.