Terrible Herbst Exterior Car Wash

andrew mcgriff

★★★★★

7 years ago

Great customer service here! Jaydee was amazing! He made sure I had the best deal possible, and even sang happy birthday after looking at my ID and noticing it was the day prior. He made sure to let me know about the monthly unlimited wash plans; as well as, sign me up for the rewards program. He should be writing the book on great customer service!

Stephanie

★★★★☆

2 years ago

Only 4 stars because my rims are always dirty still. Not so sure that’s their fault, but who else is to blame…? Otherwise, great little spot with free vacuums to clean up the inside of your vehicle after having the outside washed.

Johnny D.

★★★★★

a year ago

Oh they're all the time I have no complaints at all! The staff is friendly and helpful and my car gets cleaned well.

Bruce Polsemen

★★★★★

4 years ago

This car wash location has great customer service. They let me get my car washed twice back-to-back when my first attempt failed to properly engage my Tesla Model 3 Roll mode (i.e., instead of Creep or Hold). They also manually brushed off splattered bug guts on the leading edges of my car before I entered the automated car wash. The prices are not super cheap, but they are very reasonable and include a free car air freshener and free disposable rag for cleaning up hard to reach nooks and crannies (e.g., mirrors, trunk/frunk/door jams). They also give a 5-day clean-car guarantee where they will give you a 2nd car wash within 5 days for any reason for only a few bucks more.

Mike Gordon

★☆☆☆☆

Edited 3 years ago

I like the car wash. But the employees do not pay attention and don’t do the rims. They have a sign on the window that states Place towel on dash and they will do it but they often do not and I have dirty rims even though I pay for the most expensive plan and tell them directly to do it.

Courtney Bode

★☆☆☆☆

a year ago

The wash took of my windshield wiper, I filed a claim with them directly and never heard back. I visited several times within the week following and was told they would call me, but never did.

Car Wash Slayer

★★★★★

3 years ago

Just went to this location and I always love how an Air Freshener is included in a wash. You also get free use of vacuums. I just think this is more convenient so you don't have to waste time shoving bills in a machine to get a vacuum that gives you 5 minutes and then you have to pay again to get it to start. I will be coming here if I need an Exterior Wash and more services if my Local wash is broken or busy. Love it and hope more people try this car wash when coming as Terrible's seems to be a great staple here.

Madison Scinta

★★★★★

2 years ago

The team here is amazing and they really care about their customers! I had a small issue regarding the car wash/gas combo discount and the Car Wash Manager and District Manager at this location worked together to resolve the issue and make me happy. I'm a customer for life now for sure!

Ms Diamond

★★★☆☆

a month ago

$12 wash all ti partially clean the back of the car.

keoni pest management

★★★★☆

2 years ago

For the most part, I'm a regular here. Just don't come on Saturday period manager is very. Unprofessional I made a mistake The manager yelled at me. They opened their sliding door 3 minutes before they opened so I thought. It was OK to pull up. I didn't know the manager left a cone in front of my truck. And proceeded to yell at me. I told I'm sorry I mad⁹e a mistake. See, you leave the corn in the middle of my truck. Cause I can't see over my hood. He looked like he was very angry working. I had pulled up to the cones. He was blowing down to sidewalks and proceeded to yell at me to move back. I take care of these guys here during the week. They're very nice. I tip on $5 on a regular basis.. They do a great job. Just a manager lacks in professionalism. They do have a car wash On Cheyenne and Buffalo, they're very nice and courteous. Even on a Saturday morning Both car washes do a great job.

Brett Looney

★★★★★

2 years ago

Such a great car wash experience. All the employees are always happy and smiling and working their tail off. Get the $20 best wash that Terribles Herbst offers and you get two washes in one week. What a deal.

Z. S.

★★★☆☆

a year ago

I pop into this Terrible's Car Wash periodically, but mainly support the one closest to my home on Buffalo and Cheyenne. Today I was rather disappointed in the service, although the young lady working in the office was very pleasant. The staff member who was doing the prewashing of the car before going through the auto wash was less than efficient and barely got to my front and back windows. I pay monthly for the most expensive option, Bad Guys Best: which should include a Wheel Cleaner • Lustra Triple Foam Polish • LustraFoam with Carnuaba Wax • ProShield Super Sealant • Lustra Clear Coat Protectant • Tire Shine No attempt was made to get this done on my car. Going through the car wash, my car wasn't washed as diligently as it is otherwise (ive been using Terribles for years, & have observed this lrocess numerous times), & it wasn't dried as well as it normally is with the dryers at the end. I don't think that the person washing the car entered the correct wash cycle that I'm paying for. Disappointed.

Nina Gathergood

★☆☆☆☆

5 months ago

First time here got a standard car wash. Most terrible car wash I've ever had in my years of driving Never to go back again.

Wendy Rushing

★★★★★

6 months ago

I’ve been going to Terribles’s car wash on Ann Road since they opened. I recently moved. I was happy that the Terribles on Durango and Lake Mead had my information in their system & it carried over. My next wash is free. All of the young men were very nice.

Jakobas Kenzo

★☆☆☆☆

3 years ago

I took my Corvette to get a quick car wash. There were zero signs about minimum clearance required and no one said anything. At the end of the wash the car got stuck on the rail because there was a piece of metal sticking out and that cause my under carriage metal framing to get damaged. It has been almost 3 months since then and my car has not been fixed and I haven't even received a check to go fix it myself. There is no communication from corporate. I have been calling constantly and no one ever answers the phone and if they do I get told I will receive a call back and I never do. Super frustrating. I already went to one shop that they told me to go to for damage inspection and a quote. Nothing has happened since except for I got a call from another shop telling me to go there for a quote and damage inspection. I am wasting my time dealing with the corporate office and being told to go to all these shops for quotes. I would be happy to update or remove this review once I receive the money for the damages caused by the car wash and am able to fix my car.

Stephanie DeGraw

★★★★★

a month ago

I want to give a shout out to this location! The manager, let me go through again at no charge so they could get my car even cleaner. I appreciate good customer service!

Craig Hamlet

★☆☆☆☆

2 years ago

The lack of attention to detail by the attendants is ridiculous. $17, and this is the result. The dryers are too busy flirting to actually dry off the vehicle correctly. You have definitely lost a customer. I will definitely be holding my tip until after from now on..