Splash2o Express Car Wash

Paulo Merlin

★★★★★

a year ago

This past Saturday, I stopped by to have my car washed after all the snow, but the drive-through was closed because it was under maintenance. I stopped at the vacuum area just to check if I could use the vacuum and how much it would cost. A staff member approached me, handed me a windshield cleaner, and said I could use the vacuum at no cost. While I was vacuuming my car, the maintenance was completed, and the staff member returned, offering me a voucher for their best car wash option for free as a courtesy for waiting. That was very kind and much appreciated. Sadly, I do not recall the staff member’s name.

J David Hillery

★★★★☆

8 months ago

First time and it was a good one. Be aware the location is off Laskin a half block, so it cannot be seen from the road. The area where you pay is not assisted by staff and processed by card without a hitch. I got the $11 wash. They do a pre rinse, but not much. Overall a good wash, better than Auto Bell in my opinion. A staff gave a towel and two waters which was unexpected and appreciated on a hot day. I did not utilize the vacuums. They do not offer the air gun to remove drops, thus why staff provides towels that are to be returned. I would return and recommend.

Noah Taylor

★★★★★

a year ago

The Manager Elizabeth was informative and super helpful. The process was simple and it’s a FREE use of a quality vacuum and floor mat cleaner. Win : win! Until the next mud puddle

Hillary Ross

★☆☆☆☆

4 years ago

The worst customer service! Do not use this car wash. They had me back up when the track did not catch my car and a large scrubbing pad broke my side mirror. Three attendants were standing there and watched it. They told me the manager would contact me a in a couple days. 5 days later I hadn’t heard from anyone and contacted the manager to be told her “tv was not working” to review the footage. More than a week after my mirror was broken she emailed to say she reviewed the footage and my mirror was not broken in the car wash and insinuated I broke it somewhere else and tried to blame them. I asked for a copy of the footage and have yet to receive it 10 days later. It was bad enough they broke my mirror but they could have apologized and it could have easily been fixed. Lying to me and ignoring my requests for a copy of the tape are unethical and poor business practices. Do not give your money to this business.

Nikki Leone

★★★★★

7 months ago

Can’t be more impressed with the employees and how supportive their customer service is. I’m always offered help with my mats and today I had my toddler and 9yo. The toddler was not in the greatest of moods and there was a blonde employee today 8/4 1200pm who def should be noted for a raise. She brought us all waters seeing me flustered with doing this chore and dealing with a toddler that was crying because he hurt his foot in the car. Cheers splash. Love taking our cars here. The vacuums always work well and window and water sprays are always full and the. The fiber clothes are always clean and everyone is so helpful n

Elena Marlow

★☆☆☆☆

7 months ago

I don’t usually leave reviews, but I felt like this needed to be shared. I stopped by for a quick car wash, and when I pulled up to pay, there was a worker in a royal blue shirt literally sleeping right on the payment area. I had to double-check that I was in the right place—it was that strange. It just felt really unprofessional and honestly a bit off-putting. The wash itself was okay, but the whole experience left a bad taste. Probably won’t be back

Ryan H

★★★★★

5 years ago

Came by to get a car wash. Didn’t realize it was a soft opening. They were giving free washes to all patrons. That was a nice touch! The car wash is brand new with top notch equipment. Wash included all the greats including Protectants, tire cleaner, tire polish. Vacuums included. Crew was very friendly and very open for business. This is a great place. I would have came regardless of the free wash. But... thank you. You made my day. My Cayenne looks great.

Andrew Nguyen

★★☆☆☆

7 months ago

Incredibly disappointed with my experience at Splash2o. On March 31, I purchased a 3-car wash "Protect" package with one free wash—4 washes total for $65. 7/29, I tried using my first wash, but the machine required a 5-digit code, while I was given four 6-digit codes that didn’t work. The associate, was incredibly kind, patient, and understanding, letting me through for the wash. He even shared that many customers face the same issue with expiring codes. While I was vacuuming, the associate followed up, saving me a call by contacting management (who weren’t on-site). They pointed him to a 90-day expiration notice buried in small print at the bottom of the website, far below the four package options. I chose the top "Protect" option and never saw this clause—neither the receipt nor any post-purchase screens mentioned it! I checked my email receipts and the current website (screenshots ready), and this lack of transparency is unacceptable for a $65 purchase. I’m out three washes and frustrated, but the associates kindness is appreciated. I’m writing this to urge Splash 2O to improve clarity and protect customers. I'm also looking for a better resolution. I did email them with a similar message to this review looking for a resolution on 7/29. No reply yet.

rachel carlson

★★★★★

4 months ago

Great car wash! Everyone was super friendly and my car looks spotless. Fast, easy, and great service all around. 🤩

Brianna Kazmierzak

★☆☆☆☆

3 years ago

Brand new car completely scratched up after taking it through this car wash. Management said their car wash did not cause the scratches because there were not any other incident reports that day. It’s a black car, making the scratches naturally more reflective and there is not any natural wear on the car yet. This is why it was probably more noticeable on my car. I have not been through any other car wash yet, and I can say with 100% certainty the scratches were not there.

Farah Foster

★★☆☆☆

a month ago

I am 99% sure it has scratched my car now. I went a few months back and noticed a couple of spots of scratches, but didn't know for sure that it was from the wash. Now I know. I took the car back 3 days ago and found a couple of dents and 4 larger scratches. So I didn't like it.

J. Harper

★★★★★

Edited 3 weeks ago

The staff was pleasant and very helpful, and the car wash was much needed. The terry cloths provided by the worker was helpful.

Amanda McMillan

★★★★★

4 years ago

I absolutely love this place. My first time there I had assistance throughout the entire process. I was greeted at the machine by a friendly staff member and easily opted for their biggest package- $21. It includes the wall of foam, under carriage wash, tire shine, armor all wax, and more! This is the only car wash I've seen that had a dry buff at the end!! I'm super pleased with that added touch- it leaves my vehicle spotless. I can go about a month between washes, their wax is just that good. It's right around the corner from where I live so I will definitely be a frequent customer. A+ car wash!

Alec Blessing

★★★★★

5 months ago

Really appreciate my service. You guys are always great about cancelling and renewing memberships. The manager today that enrolled me back (I’m the the one with the black honda civic - black rims) really does a fantastic job and all staff really give great service. Much appreciated

Shann

★★★★★

4 years ago

Great customer service, extremely satisfied! I paid $9 for the wash and the vacuums were free with no time limit on them! I’m pretty sure I was there for over an hour enjoying the unlimited vacuum time! I got a chance to thoroughly clean the inside of my vehicle without trying to beat the clock! I’ve been to a car was nearby and paid $30 and wasn’t satisfied at all!!! So paying $9 and being this happy you guys have a forever customer! ( it’s $3 extra to do the tire shine and all that good stuff but the basic worked just fine for my needs)

Michael JM

★★★★★

2 weeks ago

They make it so easy with a Splash Pass. The drive thru cleans cars really well and quickly. Plus free vacuums, they loan you microfiber towels, and free tire air!!!

Stephanie J

★★★★★

5 months ago

This car wash did an outstanding job on my new car. The crew working were all friendly and helpful. Even walked over to see if I needed anything. The environment is clean and well kept. Highly recommend and will be returning

Lontay

★★★★★

7 months ago

Visited Splash2o during my lil vacation stay here at Virginia Beach, and I must say these guys are amazing! Noah had fantastic customer service and showed me around, they even have a station for complimentary chemicals, microfiber towels, and dash board wipes!! Highly recommended for those visiting the VA beach area looking for a nice detail to ride around clean.. everything you could hope for in a car wash!!

Kevin Jamison

★☆☆☆☆

8 months ago

Horrible management. Went today and bought the most expensive wash as I have probably 100 times over the last several years and for the first time it left some gunk on the hood of my car. I went right back to ask to go through again and no one was around so I got out of my car and walked up to the garage door, not even in the door but as soon as I approached a nasty lady blonde hair with an accent, came running out the office door saying GET OUT THIS IS A PROTECTED AREA (there wasn’t even another car around) anyway then I showed her my hood and she said “this is sap this isn’t coming off. I told her it’s not sap she said yes, it is and then tried to offer me some other product. The thing is the car wash took off 75% of whatever it is, it just needed a little more. Super condescending and rude. Last time I’ll be using this car wash for sure. Also it just really didn’t do a good job. Pics taken right after coming out. $25 for this?!