Green Clean Express Auto Wash

B N

★★★★☆

a month ago

I like it here but wondering why they stopped giving the air freshener when getting a wash..There's a whole bucket there full..but they haven't given me one the last couple times that I've been..

Sam

★★★★★

a year ago

A nice automatic wash, I didn't go for their monthly unlimited wash option because I just don't need to wash my car that often but the single washes are very fairly priced anyways, and did a very good job cleaning up my car after the snow storms we had in the area. I also made use of their free vacuums which you can use after your wash. Highly recommended if you need a quick automatic car wash.

Jessica Heid

★☆☆☆☆

7 months ago

I’ve liked this establishment in the past, but there was a recent incident that was especially disappointing: When I arrived, there were no cars waiting in either lane. Knowing that attendants typically come to the window to walk through the screen, I pulled up to the closest one to be considerate—trying to save him the trouble of walking around in the sun and heat. It turned out to be the member lane, but since there were still no other vehicles in sight (and I’ve been directed to that lane before), I didn’t think it would be an issue. Instead of simply processing my payment, the attendant refused service and insisted I back up and go to the other lane. By then, another car had pulled in behind me, so I was blocked in. I asked what he expected me to do. I just needed to swipe my card, and it would’ve taken seconds. Instead, he had the car behind me reverse, then made me back out and re-enter the other lane. This felt completely unnecessary and unprofessional. A simple, respectful reminder like, “Next time, please use the other lane,” would’ve been more than enough. Instead, he chose to escalate a minor issue and make a statement over something that didn’t need to become a confrontation. Unfortunately, this experience left such a negative impression that I won’t be returning.

June Robinson

★☆☆☆☆

10 months ago

On 4/15 at around 7:30 pm I used the Green Clean on Shore Drive. The following morning, I discovered numerous scratches along the entire top and down the hood of my car. Did not see them the night before because it was dusk at the time that I went to the car wash. Understandably upset, I immediately contacted Green Clean. My initial interaction was with a young man who was helpful in guiding me through the incident report process. During this process, He revealed a crucial piece of information: he mentioned that the machine had been stopped the previous evening due to a fishhook being caught in the soft strips. He explained that this was a common occurrence due to the number of trucks with fishing poles that frequented the car wash, and that it was likely they had missed a hook, which could have caused the scratches. He also took pictures of my car while completing the incident report. However, and this is a key point, I was never shown these pictures and therefore remain uncertain as to how well they documented the extent and nature of the scratches. Unfortunately, my claim was subsequently denied. While I understand that the claims department cited my delay in reporting the damage until the following morning as a contributing factor to the denial, I believe there are significant details that warrant further consideration. I have been since April 15 trying to get someone in management to respond back to me. I even googled and believe I found the district managers email and emailed him and no response. Would never deal with this company again because you can’t get a hold of anybody in management. And truly believe my claim was denied when they are responsible. Terrible customer service

Aubree Jacobs

★☆☆☆☆

8 months ago

i personally love this car wash. the staff is extremely friendly, and i even have a membership because i get my car cleaned a lot. the only issue i have is that it stinks so bad. my husband has worked at plenty of car washes to know that they aren't cleaning the drains and the floor when it's time for them to close. i wish it smelled better so i didn't have to literally turn my ac off to not smell the mold or mildew in the wash from inside of my car. i'm not sure what procedures have to be done at closing time but i'm fairly certain that not cleaning properly is a serious issue.

jamal cooper

★★☆☆☆

7 months ago

The wash itself is alright, however after being convinced to become a monthly member and taking my car through the wash 3 different trim pieces were knocked off the car. After a few days of back and forth they were able to locate 2 of the 3 pieces leaving a hard to find trim piece still M.I.A. It’s now been over 30 days of constant calling and dropped promises of a search and subsequent call back. Still no follow up as promised, and still no trim piece. I have only used this car wash once for this car and never again. I was told I’d be saving money by becoming a member and ended up being out about $300 instead for a replacement piece.

Shaun Johnson

★★★★★

a year ago

Very good car wash. I am typically picky about them with my detailing background, but it does a great job. The unlimited deal is a no-brainer, especially in pollen season.

Drew Monroe

★☆☆☆☆

5 months ago

This location is a scam. I went through one day and a shady employee (no longer works there) signed my up for a plan and then said he cancelled it right afterward. Thought that was weird, but didn't think too much about it. Then I check my credit card statements a couple months later and it had been charging me. So I drive up there, tell them what happened, they didn't offer me a refund, but told me that it was cancelled. Check a couple months later and the charges are still happening. Completely ridiculous.

Keith Kulow

★★☆☆☆

5 months ago

Stinky! My car went came through the wash only marginally cleaner than it went in, not well dried, and smelling like sewage. During the wash was a smell of grey water that overwhelmed the soapy smells of the detergents, and the smell persisted outside in the vacuum area. Worse, with a poor dry and no courtesy towels, my car now smells like sewage until next week’s wash (somewhere else). The wheels came out dirty, and there was still leaf debris and other dirt still on the car. The best thing I can say is that my car wasn’t damaged. With so many other options around town, will definitely put this one on the “nope” list.

Ashlyn Echerd

★★★★★

a year ago

With an upcoming overseas move with the military we needed somewhere where we could get our car top notch clean before it ships to Spain. I’m so glad we found this establishment. The staff are kind and helpful giving advice and guidance. The car wash was the best we’ve had, and the free unlimited vacuums were a lifesaver for us to get the inside looking the way we needed it to. If you are looking for a place near Little Creek Base, this is the best.

Sonya Bullock

★☆☆☆☆

a year ago

I went in with no problems to my windshield and came out with a crack in my front shield. They took a report and reviewed the cameras. We looked at cameras and I had no crack when I went in and had a crack when I came out. They said I could have already had a problem when I went in, which it didn’t indicate any problems on the video footage going in and that they wouldn’t replace my window. They have only been there a few months and to show footage before and after and still say you not responsible is beyond me. This is a picture of me going in from there footage, they wouldn’t let me get a pic of me coming out with the crack. So the second pic is the one I took after. I would never go back. Bad service and he was rude. He (Graham) told me it could have been there because I have a 2020 Honda Accord so it’s older. Very bad service

J David Hillery

★★★★★

a year ago

I'm a big fan of Green Clean Wash. Since using them at their first area location on VB Blvd I've been a frequent customer. Their new store opened up on the corner of Shore and Pleasure House just days ago. It's across the street from Rooster's Cafe. Signage is great! They are running a six month introductory offer for a membership of $14 unlimited wash. That's a 50% discount. There most reasonable wash is $7, so you can easily see the value. Staff was helpful and informative on their wash options. For the wash itself the customer remains in the car. Once complete you pull into a bay for a complimentary self serve vacuum. They also have nifty air guns to clear those pesky drops from the mirrors. There are also trash containers. I saw no random debris in the area. Inside the store they sell products including reusable towels. You purchase a towel and get a new one on next visit. Absolutely recommend Green Clean for your car washing needs. Keep in mind it's not full service. However, they do not prevent you from bringing your own products to detain on their lot.

Rebecca Leser

★★★★☆

11 months ago

This was one of the better car washes I've had in the area, and the price was right. It didn't clean everything, but my car looked so much better afterward. Plus, the car vacuums were available on either side of each parking spot, making it very convenient to get the inside of my car cleaned too.

Michael D.

★☆☆☆☆

Edited 4 months ago

#UnscrupulousBusiness #ShadyBusiness #CannotAndShouldNotBeTrusted UPDATE (10/16/25): My car got damaged (scratched) going through the wash and GCEAW refuses to take responsibility. I'm just grateful it wasn't something worse. But whatever could go wrong on this trip, would've gone wrong as I started the transaction with a service agent, in the booth, who had a condescending, patronising and smug attitude- the customer service was always and remains a concern. If this was his attempt at getting a monthly subscription, he failed miserably- I didn't acknowledge him/his 'contribution' to the transaction AT ALL. Then adding insult to injury, the establishment damaged and devalued my car. Definitely not returning...and seeking further advice on how to move forward with them. ORIGINAL REVIEW: The actual car wash service was quite good. You can really see the difference when you're through. Quick, clean and almost easy sums up my first experience at Green Clean. The customer service, however...mixed impression. Justin, at the booth upon entry, was quite upbeat and made a good first impression- friendly, knowledgeable and definitely the sales kind. The young lad by the tunnel definitely needed to be a bit more communicative. His instructions can make a world of a difference- avoiding accidents for drivers and vehicles. I don't think he quite understands the magnitude of the task he's been assigned. Being my first time at the establishment, I could've surely used a bit more guidance than what was given...I was literally mid-question when elements started coming through my windows. Outside of hand signals, no verbal directives were given and no verbal interaction was established whatsoever. He seemed very much task-oriented, which can be good, but speak with the customers- guide us. Also, exiting was a bit confusing as arrows on the ground were leading to an area where cars are entering...on a day with greater activity, I can imagine the probability of an accident would be quite great. Now that I know what to expect (based on experience), I'd probably return as the wash was quite good and the location is convenient for me. Hope things in the tunnel will be worked on and the exit flow will be made clearer.

Christina Fisher

★★★★★

a year ago

I recently visited the new Green Clean Express Auto Wash location on Shore Drive, and it was a fantastic experience, just like always! I’ve been a member of their monthly unlimited car wash plan, which I initially purchased at their Virginia Beach Blvd location. The great part is that I can use my membership at any of their locations, making it super convenient. The car wash itself does an excellent job every time, leaving my car spotless. I especially appreciate the added extras that come with the service—free vacuums, air for your tires, and even air fresheners. The unlimited car wash membership is definitely worth it for anyone who wants to keep their car looking clean without breaking the bank. The staff at Green Clean Express Auto Wash are always friendly and welcoming, adding to the positive experience. I highly recommend this place to anyone looking for a reliable and thorough car wash with great service!

amanda S

★☆☆☆☆

5 months ago

The man at the front entrance is incredibly rude, I apologize for being in the wrong lane and said it was my mistake, he continued to laugh in my face and imply that I am stupid and cannot read. Incredibly disrespectful, I will never come back based off of that one experience. Anytime I’ve come here. Everyone has been so kind, and I’ve never been told that despite the fact that one lane is designed specifically for members, I’ve always been told that someone paying for a single wash could use either lane. I’ve been coming to this location since you opened it on shore Drive and pleasure house, The memberships so I certainly spend a ton of money there and I’ve never felt it so insulted in my life by something that could’ve easily been avoided by him not speaking to people that way. I’m not sure why you would be in a customer facing job when you clearly do not like talking to people with kindness. I’m going to take my money literally anywhere else.

Tidewatergirl

★★★★★

a year ago

Love coming here and getting my car washed and vacuumed! I get the cheap $7 wash and it does a great job! Make sure to go in and buy the $4 microfiber towel that after you use and get dirty you return/ exchange for a clean one in the office! Such a great deal! I love that they have a hoses on the right and left side. This helps tremendously and makes vacuuming so much easier. You aren’t struggling with one hose that gets wrapped around your car when you clean the opposite side. The facility is so nice and clean and easily accessible from the main road. An employee is always outside and ready to help you pick the right car wash for you.