Sam's Club

Jessie Tilmon

★★★☆☆

6 months ago

In-store shopping is fine… until I’m stuck in the “receipt check” line like I’m trying to clear customs just to prove I bought my own milk. Curbside pickup? Oh, I love the concept—except it somehow takes longer than a Lord of the Rings marathon. And please, for the love of my last nerve, can we stop the “I’m just running in real quick” people who park in pickup spots? Those are for the rest of us who came here to save time, not audition for a patience endurance contest.

Jessica Morgan

★★★☆☆

a year ago

It was like pulling teeth to get any help! I was looking for the 4gal refillable water jugs and everyone would just point me in the wrong direction or say they didn't carry them. I finally found a young Asian girl who walked me to the actual aisle they were on. On same aisle as the kitchen appliances. Other than that issue I found this super great Lasagna for 13.98 and it was super delicious!

Johnny Dollar

★☆☆☆☆

5 months ago

All the damn AI and tracking. And a specific damn request is chosen from drop down menu and a list of crap is delivered. The exact damn words in the flippin product, then the shopping has the exact description and the picture. And nothing. 11 items that are not the bloody product. Word = word. Not word Is equivalent to a bunch on non descript some what similar items. I wasted time and money joining this clubhouse not members’ market. Just a waste. I had the product in my hand and the associate tells me “we do not carry it””. It was their bloody label. It is not seasonal. It is water, not holy water. Not Italian. Not from Mars. Or the moon. Their label product!!!

Luke Stocks

★★☆☆☆

5 months ago

Called the office 4 times. Was hung up on 3 times, which I believe was the transfer system dropping the calls. Once by the individual because their connection was AWFUL and we couldn't understand each other at all. All I wanted to know was the rules on tire sensors... A five minutes conversation should take 45 minutes of playing phone tag. This threatens whether or not I buy tires here. Sam's... ANSWER THE PHONE.

Melissa Holder

★★★☆☆

5 months ago

This is my first membership in 20 years. The checkout lines were ridiculously long and the store has a terrible design. You have to walk all the way to the end of every aisle and then back because the lines are so long. You can't enter from one end and exit the other. I'm not a fan of the walk-in cooler either.

SinLoco

★★☆☆☆

3 months ago

Witnessed someone ask for a manager nicely and 2 kids walked up acting snarky and rude. It was a boy and a girl. Very unprofessional, made me question if Sam’s even cares about who represents them. They definitely need to look deep into those 2 bcuz I’ve seen them touching on each other like they’re a bunch of high schoolers. I’m very disappointed.

Donna Kay Hallonquist

★☆☆☆☆

2 months ago

You over charged me for the comfort sets I purchased. They were marked down to 19.99 and you charged me 39.99. I am demanding a refund now! You do not answer your phone.

Michael Scott

★★★★★

2 months ago

Place was super busy, I skipped the checkout line with the scan and go app. Almost had everything I came for. Place is a little rough to get out of. Traffic

Carla Morgan

★★★★☆

a month ago

Always shop at Sam’s for my needs and work needs. Love Sam’s But lately I’ve noticed items I buy regularly. Or less and less on the shelf. Even in the food section. Some items I have to end up going to another store to complete my shopping

Jennifer Murphree

★★★★☆

3 months ago

I'm npt sure, if its because of Thanksgiving week or what but I Finally had an employee help me locate something for my mom and myself. Plus, we were greeted upon entering and exiting today. So happy to see the customer service today!

David Rios

★★★★★

5 months ago

In the Café, Anavia and the other team she was working with today you have to give them 5 stars and above! They were non stop helping customers and getting orders out as fast as they could and with such a positive attitude. You all know that at 645pm on a Friday night how jammed it gets!! Seriously great work and I hope management sees this and gives these galls kudos or more.

Amanda Wilson

★★★★★

a year ago

Always stocked the workers always so nice … staying busy is what they all do … the guy who did chicken rotisserie style today was AMAZING. Baker did an OUTSTANDING job on the goodies … I went in with a budget but the great sale prices and easy self scan options I went out double but I am so happy with what I got for that !!! Management is always available for customers no trying to find help here …. Those in the cafe busy little bees but everything is always so tasty!!

Jhm

★★★★★

8 months ago

Always fresh food etc. Friendly service clean facility. But I wish people treated each other the same while shopping there today there was a guy waiting to do the tester towards the pharmacy when a lady rudely told him to get out the way in a loud voice rudely .the flowers was beautiful today as usual!

M

★★★★★

2 weeks ago

Well managed. Very much customer focused team here. (I had posted a review speaking about the prevalence of nails and screws in the parking area on the north side. Management has corrected this and the parking lot is staying clean! )

Jenna Lashley

★★★★☆

a month ago

Overall, this location is a great place to stock up on our essentials. Staff is always friendly and we rarely see our favorite items out of stock. Curbside pickup can be slow (I have waited up to an hour on a couple occasions). I also wish they'd carry a wider variety of brand options for products. The "Scan and go" option in the app works great and staff do a nice job keeping things streamlined while exiting the store (even when it's really busy).

Ari Fernandez

★☆☆☆☆

2 weeks ago

I always loved this place, the quality of everything, the gas prices, the ease of going in and getting everything you need. Today I went in and got my groceries and went through the self checkout, and I missed to scan the lemons so I had to go back and checkout again, which I didn’t have a problem with. But the girl with the short, bright hot pink hair was giving me a nasty attitude, and was judging me. Like I wasn’t trying to steal the lemons, it happens that someone misses to scan an item, it’s normal! But no, she gave me a terrible bad attitude, I left with a horrible experience with bad customer service.

Joseph Chandler

★★★★★

2 months ago

We've been shopping here for a very long time, this store has a great location and conveniently right next door to Walmart. Years ago I was part of the remodel on this store, it was greatly improved then and looking even better now! The employees here are very helpful, and the servers are always preparing and giving out free samples of different products to try for free. Something about the atmosphere in this store is always calm, regardless of how packed it gets. The staff do a great job keeping everything clean and everyone finding what they're looking for. I appreciate the level of courtesy this store provides its customers. The snack bar is a must-have even if you're just in to grab something quick, low prices and great food!