Google Reviews
Handy Self
★★
☆☆☆
a year ago
In beginning though belonging to club was good deal, was wrong it's a terrible deal. Terrible in many ways: poor customer service, electronic eye doesn't response well to dirty vehicle - Duh why think came to a carwash dummies. Pull into vacuum out car, then learned those vacuums don't work; so your lazy employees will not put up sign, but expect everyone get back into their vehicle to wait for a space that does work for vacuuming; and don't apologize owner you're well aware you're an owner who doesn't give a hoot as long as can con more to buy your stupid membership. At least elsewhere they are appreciated of ones business but not Rich's, which I'd say public drive on by you'll be glad you did.
Linda Wright
★★★★★
a year ago
Went with my brother to wash his truck. I love this carwash because you actually have fun going through.even though we are older people it was nice, we talked and laughed, and ewewwed and poohed all the way through the wash. It was fun to be inside the vehicle!!! You can also do your own wash and clean at their little side cleaning stations. The day we went they were almost full!? I would recommend this place.
PolarBear
★
☆☆☆☆
Edited 5 months ago
This car wash used to be the shining example of what a carwash should be. Great customer services and a team that actually cares about the customers and doesn't just see them as another number to add to the bottom line. Since the new site manager Mike Blackwell has took over, everything is about numbers. The personalized experience that I used to get at this site is no longer there and the customer service at the pay station is abysmal. As soon as I pull up I am constantly bombarded with questions about buying a club membership and then I am looked at funny when I am told I don't want one. Employees then practically beg and plead with me to buy one and will not leave me alone about it. The equipment is outdated and the prices they offer are to high and are not justified for the quality wash I get when I go through the tunnel. Tire shine is hardly ever applied and when I mention this to the employees there is no offered solution. I am told that I can get a rewash "if I want to." There is never any apology for lackluster service and no attempts to make it right come from employees. Every time I ask for an air freshener I'm told that they are out and yet this has been going on for over 8 months. Vaccums are always clogged, trash litters the ground and it stinks because the trash cans are never emptied. Horrible site. Stay away. Went again after a few months and the place is completely filthy. Trash on the ground. No towels. Bad customer service. Homeless looking through the dumpster and making a mess that is never cleaned up. Disgusting.
Cody
★
☆☆☆☆
11 months ago
I sure do miss the old assisant manager Brandon. He was always very polite and knew a lot about the car wash. At perry hill, south, and prattville. They should have did everything in their power to keep him. All these other managers are/were rude and did not understand the wash like him. I came to rich's just because of him and continued after he left but will not do anymore business with any of the rich's. Dalton was another good manager. The place use to be clean when they were there. Looks like a dump now. Sorry not sorry
adrian cline
★★★★★
6 months ago
This car wash is so efficient!!!! everybody is friendly. The entire experience is pleasant.
Don Silman
★★★★★
6 years ago
Best automatic car wash I've used. Great prices, as cheap as $5, and the $18 wash is very thorough and you even get a free air freshener. DIY pre-wash station for scrubbing off bugs and tough dirt before going through the wash is a nice bonus, and the amenities are great. Lots of clean dry towels, powerful vacuums, and good floor mat cleaning machines that clean more thoroughly than others I've tried. Highly recommended.
Tyonna Burnett
★
☆☆☆☆
10 months ago
The area is often messy with trash on the ground and overflowing cans. There’s usually no glass cleaner, the prep water looks dirty, and I often have to ask for towels because the bin is empty. It feels like the management doesn’t care, which reflects in the staff’s attitude. However, there is one employee who stands out I always see him working hard outside in the parking lot, handling everything on his own. I don’t know his name, but he has braids and wears glasses. He clearly takes pride in what he does, and I think he deserves recognition.
Stephen McGraw
★★★★★
4 months ago
Always have a great wash and shine .. the staff is very attentive and care. Thanks y'all!!
Princess
★★★★★
3 months ago
Nikki was very sweet! And the car wash is very high quality 👍
Lindsey Lewis
★★★★★
Edited 6 months ago
another rave review for the employee of this location. went tonight (8/13/25) and they were once again friendly and helpful!! want to give praise to the employees that were working last night (1/2/25) at 5pm. The 3 employees that i encountered were very kind and helpful. went above and beyond. the best service I have had at this location thus far...and I use them often. they certainly deserve a pat on the back. very pleased!!
McKinney Family
★★★★★
8 months ago
Now this is what you call excellence with elegance. From the moment I arrived, the service was warm, professional, and top-tier. My car was treated with the kind of care and detail that speaks volumes—sparkling clean, polished, and flawless from every angle. The environment was refined, the staff attentive, and the entire experience? Nothing short of first class. This isn’t just about a clean car—it’s about presentation, pride, and premium service. If you love excellence, appreciate beauty, and carry yourself with grace—this is the kind of service you deserve.
Julianna Wright
★★★★★
3 months ago
best car wash i've ever been to, definitely recommend!! stephen & his staff are so nice to everyone!
ricky murphy
★★★★★
7 months ago
I love this car wash, as soon as you pull into the property you can pre-wash your vehicle before you pay for your wash or if you have a membership you just drive up and the gate automatically allows you to enter the wash which saves so much time. The personnel is very friendly and they spray your windshield and wash the back of your vehicle also. The wash itself is very efficient,it really does a good job at cleaning your vehicle, keep in mind you can pay for different levels of car washes. I love Ricks, its very affordable, they also allow people to come get a free vacuum, try Ricks, I don't think you would be disappointed.
Aeriel Johnson
★★★★★
7 years ago
Did a great job cleaning the car we got the $15 Dollar wash I was shocked how clean and shiny it looked.. almost looked hand washed even the tires, it was visually pleasing as well not your average car wash it had color lights that lit up the car when the suds covered the windows..it definitely would be a fun experience for children as well..plus it was fast
Jinni Warren
★★★★★
3 months ago
Best experience ever. Management and entire team are always so helpful and friendly. I can’t recommend this car wash enough!!!
Katherine Allred
★★★★★
3 months ago
Had great experience dealing with the associate Nikki at this car wash! She was informative and helpful. I will definitely be going there again.
Sherri Hartwell
★★★★★
5 months ago
I hardly ever write a review but I had to . Every time Ive come to this car wash, it’s either a special going on or they giving amazing gifts away . I haven’t been by this car wash once and wasn’t satisfied. Truly amazing and 1st car wash I’ve ever been to that appreciate their customers and show it
Lori Holtan
★
☆☆☆☆
Edited 4 months ago
I wish could get my money back. I paid $25 for their best wash. My car was still so dirty. We take it get washed weekly. I was so disappointed. I am not sure if the place is already falling apart, but I wish I had gone elsewhere. For real, a waste of money. There are much better places out there. Also, as I was leaving the parking lot, there was a group of men who appeared to be experiencing homelessness. The men were all gathered around the dumpster area. Some men were entering the area as one man exited. I was trying to fix the mounting of my driver's side mirror as it had been dislodged during the wash. I had my window rolled down. The man looked uneasy in his eyes. I am not sure if he was under the influence of something. He stared at me very intently as I was trying to fix my mirror. So much so that I felt uncomfortable and moved along and pulled over elsewhere. I would not recommend this place to others. Especially single females and single mothers. I did not feel safe.
Penelope
★★★★★
2 months ago
Absolutely one of the best washes in Montgomery. The manager is always very friendly and attentive whenever ive gotten my car washed here. No matter how busy it is he's always patient, and it usually is very busy lol, and makes sure I get the best experience.
Ocean Frogger
★★★★★
3 months ago
An absolutely wonderful wash! Been going since summer of this year and never had a bad experience. The customer service is really good and even when I was confused by the pay station, the staff were incredibly helpful. My only minor complaint would be that I wasn't able to get an air freshener a few times, but they're free so it's not a big deal. The wash has recently started spraying something on the car that smells REALLY good so even if I don't get an air freshener, I still get my car smelling good for a short time! Overall, Ill continue coming by as ive been doing!
