Google Reviews
Taylor
★★
☆☆☆
a year ago
The place needs some upkeep I had to wait awkwardly in the way for a vacuum, as there is no where to go if you want to vacuum your car and there are none available. I was stunned to realize they have no care to count how many people they let through. they just pump as many car as they can and forget you if there isn't a vacuum available. I just don't get how you don't create a method to make sure not too many cars go through the car wash. At first I just had to have the "it is what it is" attitude because I was sure theyd have a protocol to make it so I could come back later or get a refund. However, When I tried to call the establishment to ask what my options were, there was no answer on two separate attempts . I sat there, mad at myself, because I guess I missed the sign that says "car wash, vacuums included first come first serve no promises to get to use the vacuums or clean the inside of your car". Like I guess a lot of people go there just to go through the wash part which is strange because the main draw to this place is the facilities that come with a simple wash. Thid place usually offers the ability to get your car super clean and have an affordable one stop shop to get my car looking fresh. The benefits of coming here become obsolete when nothing is available and there's not a lot of upkeep to the place. on your first right as you pull in, the pre wash bug station tubs are filled with what appears to be sewage water, the guy who waves you in didn't do any of the prewash they usually put on your car, the black wipes were all wet, I saw kids putting dirty towels in with the clean ones, no vacuum available after the wash, once I waited a while, unsafely as there is no waiting spot which works as a great deterrent to try and wait, my vacuum was clogged (thank goodness i had a something to dig out and unclog it as it didnt work until i did ) and theres trash and wipes everywhere. Just disappointing there's not even one like awesome car wash around here. This place has so much potential it just needs some TLC and someone to care about the place.
Jeremy
★★★★★
Edited 5 months ago
I had a negative experience at Rich’s about two years ago. They have recently been outstanding. The wash is quick and the staff are polite!
Deborah Young
★
☆☆☆☆
Edited a year ago
I used Rich’s car wash during the month of April because it was easier and cheaper than going to a detail shop to get my car washed every day that was my purpose for using the car wash to keep it clean from the pollen. I sent my fiancé to have my car washed each time and I sent my card and he purchased one month past I believe $20 but after that month they continue every day to debit $30 from my account. I did not sign up for this so please stop, trying to take money from my account at 3:46 or 3:47 AM in the morning every day So please take my name out of your system.!!!! 5/17/24 I REPEAT, STOP TRYING TO TAKE MONEY FROM MY ACCOUNT!!!! AND AGAIN, TAKE MY CARD OUT OF YOUR SYSTEM!!
Scott Williams
★★★★★
9 months ago
Good management. They have a self pre-wash area which I am always thankful for. I drive a lot and need to do that before entering into an automatic car wash.
J Park
★★★★★
11 months ago
This was my first visit to the car wash at this location, and the service was exceptionally friendly and thorough. The car wash was done perfectly. I would rate the service a 10/10!
Ms. Sue
★★★★★
9 months ago
Best car wash across Alabama. I have to wash my vehicle daily and Rich's car wash is the best wash I've found. I have the unlimited wash. It's well worth the money.
Rudy Rawlings
★★★★
☆
2 years ago
The monthly price is great! The vacuums are great sometimes. The reason I say sometimes is bc, I've stopped by a few times and several vacuums did work. There was no suction. The tire shine doesn't always work. It may shine the driver side tire and not the passenger side. And it doesn't spray evenly. It doesn't always spray the whole tire.
Alicia Folds
★★★
☆☆
8 months ago
They never have air fresheners. Every time you go, they say, we are ordering some. The hoses for blowing out the mats of on the fritz as well. When you have to pay 20 plus for a car wash, you expect everything to be in working order.
Alashious Avery
★
☆☆☆☆
10 months ago
I went through there March the 20th something of 2025. The machine tried to charge me again before the 30 days were up. (The employee fixed that problem) After I go through the wash I see this long scratch on my window, I get out and the side of my car has scratches all over it smh. Another employee was notified and there was nothing he can do. At this point I don't want to go there anymore and I told him to cancel the subscription..2 weeks later at 3 am they charged my card $20 I called and was told I can't get a refund because the subscription wasn't cancelled. I stopped going to them 2 weeks prior and still haven't used them and will not ever again. An employee name Charles called me back and said " I have good news we cancelled your subscription and will give you a free month but no refund. Smh. That's just like me paying for something I don't want and didn't want at all
Dax McCracken
★★★★★
8 months ago
Me and my mom come here like once a week to just go through. We have the subscription ship so we can just drive right on through and there always a sweet lady there who helps us. The air guns are also amazing
Jo La
★★★★★
10 months ago
There were 3 very considerate employees that assisted me as soon as I pulled in. Great car wash with powerful vacuums. Prices are good for the service I received. I will purchase a membership when I return.
willie wright
★
☆☆☆☆
7 months ago
Awful place. I was at wash on last Saturday and after being directed soooo closely behind another car, at some point inside of the wash , they are insinuating that the car ahead of me applied his brakes. Ok! You had me to do an incident report but only ask for the other driver phone number. Now you are telling me that not only do I have to file it with my insurance, I don’t have a name or anything. Who’s to say that this is a correct number? Stay clear of the Rich’s Car Wash in Opelika. If I could give you a -1 I would.
Walker Hartfield
★★
☆☆☆
a year ago
Not at all impressed with the quality of the wash. It left streaks in my hood and did not properly clean the windshield. Could’ve done a better job at home handwashing.
Eugene Patton Jr.
★★★★★
Edited 2 years ago
Keeps my car nice&clean.im a stickler for tires&windows.Just lft today(7/6) updated9/5/22,stl good.. just lft saturday....
S. J.A
★
☆☆☆☆
4 months ago
Cancelled membership on the due date. They cancelled the use of the wash, but still charged me 35 dollars and even though the attendant says he put in for a refund, no one will return my call nor email request for contact. This is now 3 weeks
Gregg Frost
★★★★★
3 years ago
So far the best self service car wash place in town. I’ve tried the competition here and throughout the state. Rich’s seems to have a head above the rest to me. Staff is friendly and helpful. Joined the car wash club about a month ago and they keep proving that I made a good decision. I do wish their air fresheners lasted a bit longer, but no big deal. Vacuums have good suction at all the stalls I have tried and I love the air guns to help you blow your car out in those cracks and hard to reach crevices. The rags and glass cleaner cart always has just enough if not perfect stock of materials. Also the car mat washing station works very well.
Kinte Evans jr
★★★★★
a month ago
More affordable than competitors but quality and service is decent but needs improvement overall great Location decent car wash and convenient
Chase Hays
★★★★★
5 months ago
Amazing service! Mr. Derick shined my tires personally and took real good care of me! I highly recommend this car wash spot!
Michael Conway
★★★★
☆
5 months ago
I regret to say that this rich’s car wash in Opelika, behind the Piggly Wiggly, when it first opened it was awesome! They used the proper amount of soap and everything was working, and the 💦 water rinse feature was awesome. but now the soap is lacking, some of the brushes Are not working, and the rinse cycle is very very low pressure. but overall I still enjoy going to this particular one, but I’m looking forward to the new Rich’s car wash that is opening across the street from Walmart in the Ball Fields shopping center. The vacuums at this Rich’s is 99% reliable. sometimes there is a Vacuum that is very very low on its ability to clean your vehicle. But overall the Experience has been good. The staff is top-notch 100% personable and helpful. But I just think that some of the mechanics of the car wash either need to be cleaned ,replaced, or updated. Thank you and I hope this information can help not only the customers but also management/owner of this riches car wash.
Михаил Бевзов
★★★★★
4 months ago
This location is taking care about their customers! I was very concerned that my vehicle might get some scratches during car wash,because I had been on a gravel road today , and car looked nasty. I shared my conserves employe name Tobin and car wash team took all actions to prevent any damage and brought my car nice and clean. Before and after pictures are attached. Tobin did a great job!
