Quality Car Care

C O

★☆☆☆☆

a year ago

Man, it bums me out to leave bad reviews like this, especially for a place where I've been a regular customer for years, but I feel like I don't have a choice. I've come here for years because it was the best car wash around - even after we moved half an hour away, I'd make the trip up because my car came out cleaner here than any of the local ones closer to me. But on my visits over the last six months: 1. The left from rim of my car has been damaged two times going through the wash (original manufacturers wheel). See the picture below. This has NEVER been an issue with this car or wheels going back to 2020, but has now happened twice in a few months. I'm not sure if it's human error, or something is wrong with the rail that moves the car through the wash. Management never responded to any e-mails about it, which is why I feel like I need to warn others. If you have nice rims, go elsewhere. 2. The windows have been so dirty after the wash, I've needed to purchase my own glass cleaner and microfiber towels to be able to see out of them after. See below for a picture of my back window a few hours after getting a wash. Not sure if they're not cleaning the towels, or going cheaper on the cleaning product or what. But I shouldn't have to re-clean my car again when I get home just to see out safely. Tl;dr: Just look at the pictures. They speak for themselves.

marni ostromogilsky

★★★★★

6 months ago

I have been coming here for years and recently had my car detailed. THEY DID A GREAT JOB!!!! The person at the front was INCREDIBLY kind and the work was on point. I don’t know how the regular car wash is but detail work was very good. We just bought a second hand car and there were ash marks on fabric roof and they got marks out. Wow!!! Thank you!!!!

Christina Kain

★☆☆☆☆

3 months ago

I scheduled a detail and they told me to come at 8am to drop the car off. I got there at 7:55, not even a light on. Sat there until 8:15, no one showed up. I called three times and no one answered. I did not have anymore time for two people to wait for someone to show up, so we left. Hours say 8am so very confused that no one was even there by 8:15. Really disappointed in this car wash.

Holly Hathaway

★☆☆☆☆

7 months ago

I purchased the Presidential Wash for nearly $80, and unfortunately, the results were very underwhelming. My car still looked dirty afterward. There were numbers written on the front windshield that were only partially cleaned off. Inside, there was a visible ketchup stain on one of the windows (courtesy of my kid) that hadn’t been touched, and the seats clearly hadn’t been wiped down. It seemed like they did a quick vacuum and sprayed air to blow away crumbs, but the actual cleaning felt like bare minimum effort. Several interior areas were still visibly dirty. While I was waiting, another customer was visibly upset because one of the employees had broken what she said was her car’s mirror—and the manager wasn’t even present to address her concerns. This might be fine if you’re just looking for a very basic car wash, but I wouldn’t recommend it for anything beyond that. A friend of mine also had a bad experience there and ended up missing a car mat after their visit. Overall, it feels like the quality of service doesn’t match the price. I won’t be returning.

Justin Rogers-Cooper

★★★★★

3 years ago

A popular spot for car care in Verona, with premium service options inside and out, including monthly subscription packages. Also good for the ‘ole “basic exterior wash,” as well as any knick knacks for polishing or smells you’d want to grab as you pay. It’s fun to see the cars get cleaned in the long hallway. It’s a little funny to see people manage the long driveway and exit their cars too - a real NJ slice of life.

Hussein Aly Ahmed

★☆☆☆☆

4 months ago

The standards at this Car Wash have gone down so much over the years. The manager is arrogant and rude as the employees want to charge you for anything you ask you spend $40 and then they try to upsell you for something else I will personally never come back to this Car Wash. It’s not worth the time money.

Michael Gibson

★★★☆☆

3 years ago

I try not to leave bad reviews and generally happy with most services I receive, but for the price paid and service received it wasn’t a match compared to other vendors in the area. The carpeting, dashboard and console were still very dusty/dirty. The windows had streaks on them. There was still dirt, marks (that could easily be removed if cleaned properly) on the car. Not the best experience.

Beata Dul

★☆☆☆☆

3 weeks ago

Come here because it's close but don't think I'll be returning. Just spent $38 and this is the first thing I see when sitting down in my car....not sure in what world this is considered clean. There was a ton of dust around the dashboard/steering wheel too.

wesley Tahsir

★☆☆☆☆

Edited a year ago

What was once considered a basic car wash is now lumped into overpriced packages that are overpriced. Prices are outrageous and not in line with inflation. I paid for an advanced package and for the second time in a row, the dirt is not removed from my car. Inside seats are drenched with water, yet are still dirty. I can't see through my windshield in the sun. It wasn't even busy. Please do not go here. Find somewhere else.

Raffaele Siniscalchi

★☆☆☆☆

9 years ago

I do not normally write reviews but this place deserves to hear this. I was once forced to use this car wash because they were the only car wash around that fit my extra large tires on my wrangler. I no longer own that car but i still continued to go here because it is close and they USED TO live up to their name "Quality Car Care". After today i will no longer pay $29 for a less than $5 clean. Two guys did a good job making it look like they were vacuuming with the boss lurking outside. With the platinum package (the most expensive) in the past they used to ask what scent i wanted sprayed on the interior which was not offered this time for some reason. The two power washers seemed to just be going through the motions which seemed pretty useless to me. Once my truck pulled out of the tunnel a crew of about 10 surrounded the truck to dry the exterior and clean the interior so i thought. Im not sure why i did not check if my truck was clean before i pulled out (silly me) but once i got home i realized it looked like they did not vacuum at all and the door panels and interior door liners were not even touched and maybe more dirtier then before. You could also tell that they did not wipe down the whole dash due to multiply dull spots compared to the shiny spots that were cleaned. At the moment i do not have the patience to go back and complain, I just took the extra couple of minutes to cleaned it myself. I do not expect a full service detail for $29 but i do expect a decent job. This will be the last time i go here.

Collin Cataldo

★☆☆☆☆

4 months ago

Been coming here for 8 years. Gets worse every year. The car comes out dirtier than when it went in. Wheels covered in dirt, entire roof and trunk of car covered in water. The staff used the same brush on the car paint as they use in the wheels (paint damage). Highly recommend avoiding this place, waste of time and money. Odds are your car will come out with scratches and dirt. Disappointing money grab. Genuinely any other car wash in a 50 mile radius will be better

Amy Esteves

★★☆☆☆

5 months ago

Haven’t been here in years. Past experience car wash was poor and detailing was great. Decided to give it a try again since it’s around the corner. Exterior wash was great. Tires good. Inside was awful. Dusty, poor vacuum, door paneling and other surfaces not wiped down. Paid 31$ to come Home and wipe down the interior and complete The vacuum myself. Meanwhile i already removed the rubber mats and cleaned that at home earlier to make vacuuming easier. Save the money and just have the exterior washed. As per my past experience, Thats the only thing that will be good anyway

Carla Perez

★☆☆☆☆

a year ago

I haven’t been to this car wash in awhile, but it was convenient for me today. Should have read the recent reviews before going! I went with the lava wash, hoping that my not too dirty car would be sparkling when it was done. That’s a hard no, it barely looks like it was rinsed down with a hose: Not even sure if they touched the tires, Vacuuming seems to be non existent, half of windshield is still dirty, barely dried the car, so now there are watermarks everywhere, Lava wash is supposed to include a trunk vacuum and seat cleaning (no I didn’t expect all of the hair to be gone, but trying would have been nice) COMPLETE WASTE OF MONEY!

Vatsal Kholiya

★☆☆☆☆

a month ago

***WORST***WORST***WORST*** Stay Away. Do not waste your money. Quality Carwash is anything but “QUALITY.” Paid $39.99 for the so-called Lava wash plus $4.35 in credit card fees — $44.34 total — and received one of the worst car wash experiences I’ve had. The interior was completely ignored. No vacuuming, dirt still on the dashboard, screen, door sides and steering wheel. Absolutely nothing was cleaned. The exterior was just as careless — no proper towel drying, water spots everywhere, and the car was left looking unfinished. Charging premium prices for this level of lazy service is unacceptable. If you’re going to charge almost $45, at least pretend to care. Save your money and go somewhere else. Places like this don’t stay in business long.

Dan

★★★★★

Edited a month ago

UPDATE: Used my gift card today and the wash, vacuuming, cleaning, drying, and cab fragrance spray was a 5 star service. It seems they are back to being as good as they were in the years I went there regularly. KUDOS to Quality Car care. 2 thumbs up. I stopped going to this Car Wash May of 2025. Like many reviews say, the service is terrible, the staff doesn't care about doing a good job drying, vacuuming. The Full-service package and the Silver package not worth the $$$. WHY am I writing this review now you might ask? My grandson bought me a gift card to this car wash as a "secret Santa" gift. I didn't have the heart to tell him I don't go there anymore. I will go for Exterior wash only now and they better do a good job wiping my car down and cleaning the wheels.

Peter G

★☆☆☆☆

Edited 6 months ago

DON'T WASTE YOUR MONEY GO SOMEWHERE ELSE!! They have a sign outside saying they were voted best in essex county- yeh right!!This is the worst car wash in the city/county/state.. you get it. They didnt vacuum, wipe down or even attempt to actually clean the car. When I pointed it out, the "team leader" he explained that Full Service is a light vacuum and air blow only. If I wanted to have them thoroughly vacuum I should've gotten a different "package". The thing I'm actually most upset by is the fact I cant give them ZERO stars. Come on Google - step it up!! Haha

Michael Walters

★☆☆☆☆

3 months ago

should've read these reviews beforehand. Third time going for lava wash and like every time the wheels are dirty. My seats were still dirty and the guy said they dont clean them with lava package, the next up is $75 package. This place is a total waste of money.