Pilot Travel Center

Julie

★★★★★

8 months ago

5 stars for ABSOLUTELY SPOTLESS CLEAN showers! Restrooms were clean also. Management & staff doing an excellent job here. CLEANEST PILOT/FLYING J I'VE SEEN LITERALLY IN YEARS! So appreciated!!! This team all need raises, &/or bonuses, & perfection awards, SERIOUSLY!

John Lemonte

★☆☆☆☆

3 months ago

Went to get a shower and they refused to give a towel for us to have Richardo said that both of us had to use the same towel and he didn't care I will be calling their corporate office in the am and I am sending them a message on the app as well people that asked that way have no reason to be in customer service jobs

Angela Bramlage

★☆☆☆☆

Edited 7 years ago

Customer Service seems lacking sometimes as I have rarely been greeted upon entering or checking out. My most recent experience was not being able to get sale prices on bottled soda without a loyalty card. Was told I had to pay full price unless I had a loyalty card and when I said I did not, I wasn't given the option of signing up for one. I have NEVER had an issue receiving sale prices at Love's because I didn't have a Loyalty Card. They do not require one, neither does TA, Maverik, Kum and Go, etc. Not to mention they ALL have loyalty cards and sale prices that are advertised on shelves and doors that EVERY customer is entitled to pay without question. Pilot needs to rethink their stance on those points and retrain their staff that if a price is dependent on a loyalty card, the manager (who had to void the sale for me) should have been thoroughly trained on the importance of offering me an application for one if the store didn't want to lose a sale because they didn't honor posted prices. Loyalty cards, as a custom, entitle a patron to discount gas, fountain, showers, free refills, etc. Not every day prices on common customer goods such as 20 oz bottled cokes.

SECRET SHOPPER REVIEW

★★★★★

4 years ago

Staff were friendly they can do a little better😉, store was well organized and clean, they have a variety of food selection, the food sides weren't that fresh, restrooms were super clean, my shower was super clean, truck parking was clean and well lit at night. No complaints from me. 🌟🌟🌟🌟🌟

Julian A

★★★★★

4 months ago

Chris Gonzalez was very helpful and respectful. He went above and beyond and jumped my truck when it died. Thank you Chris. Wish there were more people in this world like you. Thanks alot.

Lori Clark

★★★★★

a year ago

One of the Nicest, Cleanest Pilot's we've come across in traveling in our RV across the country. Dedicated RV fueling lane (diesel & gas) with a dump station right there next to fuel pump.($10). Bathroom was immaculate! Highly recommend this location and so appreciate not having to jockey thru the regular fuel lines with a 35ft. RV!!

Faustino Martinez

★★★★☆

4 months ago

Great place. Very pleasant experience. Staff is exceptional. Clean restrooms. Clean store. They take pride here. Very happy to have visited.

Exploring with Braddock

★★★★★

4 years ago

Very clean truck stop, clean and seem to be well kept restrooms. Showers are clean although not a fan of their showerheads, jets kinda painful. Merchandise in the store are well organized, floor is clean. Well lit parking area for truckers. FREE WiFi is a plus

Jack Loftus

★★★★★

6 years ago

It was a pleasant surprise to find a flying J here. It was clean, modern and a friendly staff. I was able to get fuel, DEF and good parking spot for the night. Was nice to get a hot shower and a lot of choices from dozens of restaurants within 10 minutes drive. They had no problem with me dropping the trailer to go grab some supper. Fully paved lot and good spacing, not too tight like a lot of locations. Definitely will mark this location both in my GPS and on my Google Maps!

Jonathan Beagley

★☆☆☆☆

4 months ago

Ask for an EFS check. Note; A blank EFS check. Now they will charge you for the blank EFS checks. I refuse to use this place. Note EFS checks are free from EFS. I will visit Loves ❤️ Truck Stop. Loves Truck Stop will hand me an EFS check without charging me. This place is ridiculous, never in my life have I ever seen so much greed. This store will never see my business again. I don't care if am running on fumes, or dying of thirst, I refuse to buy anything from here. I even thought about ordering some blank EFS checks from EFS, they are free after all.

Steven F. Gray II

★☆☆☆☆

2 months ago

This is are 2 separate pictures of ALL the coffee out in an area that sees below freezing temperatures. This morning and this evening.

Matthew Spaccarelli

★★★★★

2 years ago

I frequent pilot flying J's all over the country because I try to get as many points as I can. This pilot is second to none because one of the employees I had the pleasure of meeting on June 8th, 2023. His name is Chris. I happen to be driving a truck that is labeled Bud light. As you can imagine I'm getting a lot of weird looks when I'm driving down the interstate. When Chris was leaving for his home after work, he stopped to say hello and just inquire how things were going. We ended up talking for a good while, and his friendly personality made me, someone who travels for a living, feel welcome and at home. I woke up the next morning and there he was again, saying good morning. I realized someone took the Liberty to pee on the side of my truck, probably because it says Bud light. How rude. When I told Chris about it he offered to hook up a hose for me to hose off the yucky smell. See the included pictures. I went inside to use the shower, and there he was again telling me if I have any problems let him know. After my shower I went outside to get ready to leave, and I see him pressure washing the concrete by the car pumps. Chris went above and beyond.

t.locke “Trucker wife life”

★☆☆☆☆

2 years ago

So Mr. Anthony the GM? I wouldn’t leave this place a single star due to you. You are a very rude man & how you treated me is completely unacceptable. *To fellow drivers? I woulda gave 4⭐️’s. Clean stocked store. Clean bathroom. Souvenirs. Hot & cold on-the-go foods. The normal Pilot buffet counter, meatloaf, chicken ect. Soup station. Truck supplies. Cement lot. Didn’t use showers. Laundry facilities, I didn’t end of being allowed to get laundry done, but laundry room looked clean. There was a real nice young man at the register when we came in the 1st time for food, it was around I wanna say 9pm. Mr. Anthony the GM, or so he told me. Comes up behind me in laundry room & wanted to know why I took piks & I needed to leave. I told him it was for my review & he tells me I’m not allowed to take piks. I explained (or tried to) but he cut me off anytime I tried to speak. He was just running me over then changing his reasoning as to why he was hassling me. Once he realized it was legal? He said that it was his job to protect people & im taking piks of the customers. So I opened my phone & showed him every pik & not ONE had any part of anybody in any pik. Nothing. Plus it was, no joke, completely empty. If anyone was around then they were in shower I’m serious. So then after I keep telling him he doesn’t gotta be rude, so he’s arguing that he was nice,smh, then tells me he can prove it bc he had a camera on his shirt, so I keep actually asking him to rewind it, like 6,7 times bc then maybe the guy would hear he’s a rude,jerk. But then it changed that there’s no access to it till the morning when the managers come in? But? He’s the GM,right? & it wouldn’t of mattered bc we’d be gone by morning. I leave, stupidly crying, get into truck, tell my husband. He calls & is told the “GM” isn’t there & he just came to work, blah blah, this guy thought that I what? Wouldn’t remember your rude voice? & on top tells my husband that someone complained I was taking their picture😒 I’ve never seen a truck stop not have a single customer lol, but IF there was anybody else there? Don’t ya think it would be in the piks I showed him?… We left (after paying to park) & at Loves. They told my husband that the GM would be there in the a.m. & told him to come back at 6am. Which he will, not that it’s gonna make any difference. These days nobody worries about losing customers bc it doesn’t hurt businesses like it did in the past…… this is a nice pilot, what a shame… BTW pilot? You should check out your own site, reviews, there’s a reason people take piks & it’s actually free advertising for you!

Becky Lopez

★★☆☆☆

2 months ago

There are two luxuries for truck drivers. A hot shower and hot food. This location tends to limit food especially in early afternoon or early dinner hours. Why? The food isn’t just not replenished it’s not being served. Trays and trays are empty and shiny clean. Pizza is fine but I know the other options. Might have to go to Loves on the other side.

Sable Hund

★★★★★

2 years ago

I'm not sure if there's anything negative to say, we were actually extremely impressed! This Pilot is extremely clean compared to others, the pumps are clean, the lot, the trash cans kept empty, restrooms, showers and laundry room is amazingly clean! We ended up stuck over the weekend and it was a great stay. No one bothers you and it's very quiet. Every employee was friendly and professional. The laundry worked great, has an area for sitting and folding clothes. There's a nice place to sit and eat too to the right of the four wheelers entrance. The showers were clean. Lots of hot water with acceptable water pressure. The only problem, if any was we needed more towels and the guy wouldn't answer our knock at the employees laundry, we could hear him in there. Had to have them radio him and he came right out. He was a nice enough, younger, blonde man, gave us the towels and we went in the shower. Before we shut the door we decided to give him some cash because the shower was so clean, but my husband once again knocked on the same door, the guy wouldn't answer so we were unable to tip him ( didn't have the chance to afterwards). Wish we could have, but it doesn't reflect badly on this Pilot whatsoever.

Svetlana

★★★★★

a month ago

I want to share my delight after interacting with a woman at the checkout counter on January 24th. She was very communicative, kind, and wished me all the best, as if she were a close relative. I didn't catch her name, but she was an older woman. A wonderful person! Please give her a bonus for her kindness and positive attitude towards people.

Sunshine “MamaSun”

★★★★★

5 months ago

The staff here is super friendly & helpful. The store was immaculate. I did not use the showers or laundry, but they have them & the lounge area looks cozy enough. I really appreciate that they have a separate RV fueling area, with a dump @ the pump ($10 to dump) they also do have potable water @ the air fill area, the blue spigot. I didn't stay overnight but appreciate the points by using the app & will be back when I'm in the area! Oh, I did want to get a Cinnabon with my coupon in the app, but they don't have them at this location?