Pill Hardware

Emily S

★★★★★

8 years ago

The manager was extremely helpful and honest. And I love my newly painted walls! I will definitely come back here for all my home improvement needs in the future.

Liner Liner

★☆☆☆☆

3 years ago

The young African American boy that works here is very rude. I ask for his help and he walks away and never comes back. When I walk to the back to try to find somebody else to assist me I found him sitting in another room in the back on his phone. He failed to even ask another coworker to help me find what I was looking for like he lied and told me he would. this is the second time I’ve had a bad experience with this young man. Another time he told me the store was out of stock of something that I really needed and without looking he told me the store didn’t sell it when I asked somebody else they found it right away. He seems to not know very much of anything and now has made my last few times coming here horrible. I’ve been going here for over 15 years for my hardware and unfortunately will have to be my last time coming here. Pills just not like how it use to be

Daniel Flicker

★★☆☆☆

2 years ago

The store is clean and well-stocked. If you’re not exactly sure what you need, though, be sure to go when there’s at least one other customer, because they’ll likely be more helpful than the staff.

Quintin Marcus

★☆☆☆☆

3 years ago

I called ahead to ask if they had a paint I needed — they said yes, so I made the trip to go purchase … they did not have the paint. Edit to respond to the owner: I'm not sure what you're referring to about yelling at an employee, I had polite interactions with your staff. If we want to discuss yelling, when I walked in an employee was in a yelling match with a different customer, perhaps you meant them. This didn't feel relevant in my initial review since it was not my experience, but I find it pretty alarming to be accused of this for posting an honest review. Thank you for confirming this as a place to avoid for myself and anyone else reading.

Brie Frame

★★★★★

9 years ago

I'm always impressed with the variety of hardware that they manage to fit into their small shop space. Prices are a bit higher than the big box stores, but that's typical of places that can boast spitting distance to a T stop. And I've never had complaints about the staff. This place is perfect for picking up supplies for small odd jobs.

Ben Pruitt

★★★★★

Edited a year ago

Super well stocked with phenomenal staff. The epitome of a local hardware store. I’m able to satisfy the vast, vast majority of my hardware needs at Pill.

Laura Soria

★★★★★

3 years ago

I've always liked this hardware store! Lived in Central a few years back and recently moved back to the area. The employees are helpful and, though it's not huge, the shop its pretty well stocked for typical home/home improvement needs. Since it's a fairly quick walk for me, I'll usually stop here first before looking to order anything online. In addition, they've reliably duplicated keys for me in the past (and today actually!). I've never had an issue with duplicated keys, but if you bring back the problem keys with the receipt they'll help you out. Overall take away: Pill Hardware is a good hardware shop and I'm happy to continue being a patron of it.

Shawaz

★★★★★

2 years ago

Indisputably the most competent, kind, and efficient staff I've experienced out of hundreds of various stores. I went in for a request unrelated to buying anything, and the very kind cashier/manager indulged my request, helping save me over 45 minutes. Then a separate employee helped me figure out exactly which door sweep I needed. I was able to kill two birds with one store thanks to the amazing employees here at Pill Hardware. Thanks again!

Thibault

★★★★★

2 years ago

This charming local hardware store truly stands out as a gem in the community. With a comprehensive range of products, from nails to glue, paint, and pest control solutions, they've got you covered for all your home improvement needs. What's more, they go the extra mile by offering key copying services, adding to their convenience and value. Even if they don't have precisely what you're looking for, they'll gladly point you in the right direction, ensuring you find what you need. Supporting local businesses like this one not only enhances the vibrancy of our community but also ensures continued access to exceptional service and products. Give them your support; it's well worth it!

Conan

★★★★★

9 months ago

Very glad to have this smaller store nearby to grab things big and small. Yes, like others said the customer service could be friendlier, but most of the time the place is helpful!

Ginnette Powell

★★★☆☆

9 months ago

Nice has lots of items. Most employees are great but then you get one self righteous contrarian (the person who dresses very colorfully) who has snark for everyone. Chile please go touch grass!

Mohamed “Mo” Adil

★★★★★

2 years ago

Great neighborhood hardware store and very convenient! It’s like a 7-eleven of Home Depot! All the most common things you would looking for in hardware store are here!

Katie Hobbs

★★☆☆☆

11 months ago

Have gone here a few times over the years most recent was just a few weeks ago to grab something small usually have everything I need when I go in.the cashier though it was one gentleman that you can tell. He just doesn’t wanna be there and he shows it and and acts it with the customers like if you ask him for help he’s very nonchalant over there right there or just points. To busy on his phone.

Tour Simple

★★☆☆☆

8 months ago

Don’t recommend. I usually love my local hardware store, but unfortunately my experience at this one hasn’t been great. Since moving to Central Square, I’ve tried to make this my go-to spot, but the staff isn’t knowledgeable about hardware at all.. which I can live with even though it’s strange. what’s especially frustrating is how unhelpful and unfriendly they are when you ask questions. I’ve felt brushed off more than once. The overall vibe from the employees is that they hate their jobs, especially from the manager. I really want to love this place, but it’s been disappointing so far. At this point, I’d rather just take the time and go to a further away hardware store

Chuck Brandstater

★★★★★

9 months ago

Getting to speak with only, as it turns out, the manager, I had an almost perfect visit there! A small item was surprisingly secured and her key therefore needed her momentary using, but that was my only bit of inconvenience. I first picked up something that I had ordered online, then got that bit of help from her in getting the second item into my basket, then had several keys nicely duplicated by her, and finally found it quick and easy to pay for my purchases with a little card tap on the generally nicely functioning payment device (of which the non-functioning of the chip reader did not slow me down): the kind of device that regularly gives me headaches, so to speak. That was my first ever of what will be a goodly number of visits if I can help it!

amanda thompson

★★★★★

4 months ago

My double stroller wheel broke off and I had no idea what parts to fix it. Its my main transportation for my twins. I brought it in and Andrew figured out a clip was stuck in there. He removed it and installed the new one. He spent some time fixing it in the middle of the store. The cost was 23 cents. Exceptional customer service that goes the extra mile!

Arnetta Shepherd

★★★★★

5 months ago

The customer service was great and the gentleman didn't attempt to "hard sell me" at all. He educated me and based on what I I have and how to use it and save money,space,and eco-friendly. WOW,that's brand new for me. I love this guy,he alone makes me want to return to this place. 🖤