Google Reviews
Braydon Gines
★★★★★
5 years ago
Reasonably Priced Parts for everything A to Z and everything inbetween. I could not find a 2amp fuse anywhere in Idaho Falls or Ammon, due to the rarity of the part. Luckily the experts at NAPA were able to find some in stock and at a reasonable price. The customer service is great and has technicians always willing to help. If need a part that no one else has, head over to NAPA. And no need to break the bank either.
John “Osai Education”
★★
☆☆☆
4 years ago
As I write this review, I have been on hold for 15 minutes. I would purchase more parts from Napa if they would answer their phones in a timely manner and see if the parts are available through them. But it usually takes at least a 2 minutes or more of the telephone ringing and then being put on hold before I can actually talk to someone. I usually only use them when I cant find a part somewhere else because they don't answer the phone. This is not due to Covid because this has been going on for years since Kevin and the other guys were working at the Anderson store. Napa used to be my go to for parts. As a young technician, I purchased all my start up tools and most supplies from them. unfortunately it has become my source of last resort. i called on a different phone and a different person helped me because I told them I was on the phone for 15 minutes.
Adam Savage
★★★★★
3 years ago
Incredibly helpful crew, they were very helpful and willing to discuss our potential solutions. We left the store feeling confident in the repair and parts we purchased. Kevin was very helpful.
Zach
★★★★★
Edited 6 years ago
While I was waiting to get so wires cut, all three of the people at the counter asked if I was being helped at different times. Really impressed with this location. Sometimes I go into stores and no one even greets me for 5 minuets.
Seth Petersen
★
☆☆☆☆
2 years ago
Drove all of the way to this store from Rigby to get a hose built cause it said their hours are open until 7pm on Saturdays. Pulled up at 5:30 and it's closed. I won't be shopping here, until they update their hours.
Darren Andrews
★★★★★
a year ago
This NAPA store has always gone out of its way to do the extra, to make sure you are up and running. Used these guys for the last twenty five years, and they are my first go to for part.
Rachael Rainey
★★★★
☆
7 months ago
Dean was friendly and kind. Helped us with what we needed.
Corey Cook
★★
☆☆☆
8 years ago
I called their store first thing in the morning, and was asked to be out on hold for a second, sat on hold for nearly 10 mins. Drove down to the store later in the day and while standing in line had the gentleman behind the desk answer a call, and asked to place the customer on hold. The customer sat on hold for a good 5-10 minutes and then hung up after hopelessly waiting. There were customers in the store with only two clerks. The store should be taking names/numbers and giving call backs instead of wasting customers' time leaving them waiting on the phone until they hang up. That being said, the store is clean, and is generally competitively priced when compared to other local stores.
Austin Anonymous
★★
☆☆☆
6 years ago
Parts staff seemed adequate and polite. Called ahead to ask for pricing on a sanding disc and I was told $2 each by John. I arrived at the store 10 minutes later and after searching for the part I was told they were $5.50 each. I was then told that John was just "guessing" and that they do not price match and will not honor their above mentioned quote price. The reason I drove to the store was because of the price on the sanding disc they had quoted me. Other than that the store was clean and organized, staff readily available.
K
★
☆☆☆☆
6 years ago
I have been going to this store for years. Only reason I go there because it is close to my house. Never had a time where I had to wait even when there is only 2 customers at the counter. Slow and inefficient when you actually do get your turn. Even when you order online and go in to pick up, you wait. Horribly understaffed. I don't have the time to wait when I can be in and out from the competition. I will drive the extra couple miles to save time and get faster service.
Erin Seiler
★★★★★
2 years ago
The employee was helpful and tested our alternator, sold us the required parts, and recommended a local mechanic that was able to get us back on the road. The employee was knowledgeable and proficient and very friendly with our children through a stressful situation. 5 star service.
Brad Smith
★★★★
☆
2 years ago
Knowledgeable old folks behind the counter, they have a decent grasp of navigating Napa's inventory system and shelves. They're helpful, cordial, possibly gruff on occasion. You can get your moderately priced auto part needs met here.
Zachary Beaty
★★★★★
a year ago
I went to NAPA Auto Parts multiple times in the last few months. An older gentleman named Dean helped me each time. He was always on point with his service and a tremendous help. This guy alone made it a good and helpful experience.
Caleb Skousen
★★★★★
9 years ago
Great experience here. The staff was friendly and helpful, had no problems, and they were silly with my three year old nephew that I brought with me!
Mike hatch
★
☆☆☆☆
3 months ago
I just called this store VANNESA could not find a simple part, she spend 20 min looking for something with the wrong name for not be listening don't recommend this store specifically do not go to her!!!
melanie “Lanie”
★★★★★
Edited 9 months ago
Went there with a battery installed by a repair shop in Spring Creek/Elko Nevada. It was still in warranty and they honored the warranty and installed it. Upgraded me to the next one in stock which was at no cost to me. Awesome staff and I would recommend this store to everyone.
Brandon Rolfe
★
☆☆☆☆
2 months ago
I get, everyone has to start somewhere, but if you hire people that dont know a single damn thing about cars to work at your AUTO PARTS STORE then maybe dont leave that greenhorn all alone at the counter with no help.
Bridger K. Morgan
★★★★★
6 months ago
Got stranded within a 1/2 mile of this place. They had the Brake Caliper Bolt that I needed in stock. Got that, a discounted impact socket, and a free hat. Nice.
Steven Laughter
★
☆☆☆☆
Edited 3 months ago
Don’t purchase from here. They don’t stand behind their customer service. They don’t stand behind their screw ups. Long story short they sold me the wrong part. It completely destroyed my engine. Napa said, we’re not liable for what we sell you. Update: Corporate has stopped replying to my emails and will not return phone calls with zero reasoning. Time to get my lawyer involved. Avoid this place. Order from rock auto or Amazon even. You will get better customer service.
Colter Simpson
★★★★★
a month ago
Dean was very quick to assist and help me with my purchase, very attentive and seems like he's happy to help!
