Metropolitan Detail

Lindsey Willis

★★★★★

6 years ago

Pictures speak louder than words don’t they? Gorgeous, professional work with a solid Microsoft Partner discount. Don’t be afraid to drive your toys, even if they’re “rare” - just get them protected by Metro first! I’m starting with CQuartz but will most likely end up doing STEK Dynoshield within the year.

Cameron Wolf

★★★★★

a year ago

LOOK NO FURTHER There is zero question that these folks are some of the best in the area. I visited to this location and noticed some exotics being restored and an extremely clean shop. Good signs at a detail shop. When i was inquiring about my service, i had very detailed questions and Charles and Lee were both extremely knowledgeable and accommodating. I am usually a DIY detailer and have developed pickiness over the years. I did not select the restoration package i should have but was still blown away by the thorough work and attention to detail. My expectations were shattered to say the least. The loaner was a huge plus so it was not at all even an inconvenience for me to drop my car off all day in the morning and swing by after work. 100% bring your business here.

CRAIG MOTT

★★★★★

7 months ago

The car looks amazing and far exceeded my expectations. The staff are awesome, professional and you will not be disappointed with the outcome.

Mark Griesi

★★★★★

2 months ago

Charles and the guys at Metropolitan are super friendly and do awesome work. My Porsche 718 looked showroom new when they were done.

smosca096

★★★★★

a year ago

Outstanding customer service - easy to get appointment, great communication, high quality service, discount without asking and a free loaner car - couldn’t ask for anything more! Customer for life! PPF in STEK matte, Tinted windows and ceramic coating on vehicle and wheels.

Ben Connel

★★★★★

Edited a month ago

This is that kind of company that you can always rely on doing the right thing by you. Charles is a class act and the kind of employee any company should want working for them. I'm very happy with the results of the paint correction service on my Rivian R1T and the loaner car was a lifesaver.

Gene Choi

★★★★★

Edited 4 years ago

I had a great experience! Everyone who works there is passionate about the service and it could not have gone better. My car was taken in to be wrapped in protection film and ceramic coated. During the consultation, they gave me expert recommendations and made sure to be very clear about what work was going to be done and what to expect. I used the free car loan service and can report that the experience was pain-free. The Kia Soul was very clean and well-maintained. I would liken the process to a friend who is letting you borrow their car. The work was done within the estimated time frame, but they offered to keep it one extra day as I could not provide an adequate space for my car while the products were curing. I was extremely appreciative and it's great that they are willing to go above and beyond to ensure the end result was protected! I would recommend Metropolitan Detail to anyone who cares about their car and prefers working with consummate professionals who are willing to stand behind their work!

Sunchay Roy

★★★★★

a year ago

The guys at Metropolitan Detail are great to work with. This is a high end place that takes their time and performs quality work. I was recommended a 20% ceramic window tint on my ZL1 and I couldn’t be happier. It’s not too dark where it’ll draw attention, but not transparent enough to see inside. They do an excellent job with PPF and ceramic coatings as well. Highly recommend.

Brian Chao

★★★★★

5 months ago

Awesome service by the team removing stubborn bird poop stains on my car. I consulted Charles about the multistage polish and ceramic coating procedure and he gave me the most detailed explanation possible. Lee did the body work and the end result was amazing - the car looked like new again. Would absolutely recommend.

larry TheG

★★★★★

8 months ago

I took my car Metropolitan when i first purchased in 2014. now 10 years later my car had so much sap i decided to have it ceramic coated. my car looks better than it ever have has thank you very much Larry

Aaron

★★★★★

3 months ago

Metropolitan Detail did a fantastic job of applying full body PPF to my new-to-me 2015 Dodge Challenger Hellcat. The car's Sublime Green body and satin black hood look phenomenal now. The PPF is practically invisible (other than the everlasting shine) and knowing that it's as protected as it can be makes driving the car a lot more fun! I really can't recommend their services enough. The car has low miles so is in pretty good shape, but it's also a decade old and so there were the inevitable nicks in the paint. Despite the difficult color, they covered the chips expertly with touch up paint before applying the PPF. They even noted a small dent (I hadn't even noticed it!) and offered me the option to have it fixed before the PPF went on. I truly appreciate this kind of attention to detail. They went above and beyond in this matter by immediately sending me photos and getting a very reasonable quote from their paintless dent repair partner to have it fixed right there in the Metropolitan Detail shop. It was painless for me and now I don't have to stare at a dent taunting me from under the PPF for the next 10+ years. I'm also very impressed with how they stand behind their work. No shop will ever be perfect 100% of the time, things can and do get missed. What matters is how they deal with it. In this case, the hood cowl just didn't get wiped out after the initial wash and that left some dirt in it (and to be fair, when I picked it up I didn't notice it either. I was too distracted by the now gorgeous paint). When I e-mailed them later about the dirt, no questions asked they had me bring it back to have the entire car washed and detailed AGAIN! Fantastic. The other thing I think worth mentioning is that they were very honest with me from the beginning that they try and use as little adhesive as possible when applying PPF. This increases the chances that it will come off cleanly years later when it's time. Because of this, sometimes the PPF will lift where there just wasn't quite enough adhesive. This did in fact happen but getting it fixed was a breeze and since I'd been told this could be part of the process (and why) it didn't feel stressful at all. I just e-mailed to setup a time and brought the car by for 15 minutes or so. Scheduling was a complete non-issue and the PPF looks fantastic. The last time I brought the car in, I even asked about an unrelated small issue with the plastic trim (definitely not their responsibility, it was there when I bought it) and they totally helped me out with it right there and then without charge. You can't make this stuff up. I also can't not mention what a pleasure it was dealing with everyone I met there. Even the employee just buffing cars in the shop was super friendly. I'll specifically call out both Charles and Lee for providing excellent customer service and answering all of my questions. This was my first experience with PPF, and frankly it isn't an inexpensive proposition no matter where it's done, so I did have a lot of questions before committing. Both were highly personable, friendly, knowledgeable and I think it really shows that they're passionate about what they do. There's also the free loaner cars that really make the time between drop-off and pickup easy. They were clean and drove very well. It's also nice that they're so easy on the gas that I struggled to even pump any back in when it was time to bring it back. Finally, I'm going to attach some photos that Charles took of the car after the PPF was applied. They're branded as Metropolitan Detail but I assure you they accurately reflect the condition of the car (they're also 10x better photos than I could take which is why I'm using them for the review).

Gregory McKnight

★★★★★

6 months ago

Highly recommended. The team did a great job protecting my new 2025 Porsche GT4RS with full STEK DYNOshield and DYNOcarbon Roof film, window tint, and windshield protection film. Fantastic service for the best PPF film available. Couldn't be happier.

Harold J. Johanson

★★★★★

a year ago

When I got my Model S a couple years ago, I researched detailing shops in my area and the one that kept rising to the top was Metropolitan Detail in Redmond. Living in Seattle, it was farther than west-side shops but I wanted the best and I concluded that that means Metropolitan Detail. I met and talked to Lee about my best options to protect my new car’s exterior and we settled on a ceramic coating. That proved to be great advice and an excellent decision. Now two years on, I went back to Lee to see how best to continue my proactive exterior car care. Lee, with much knowledge and patience, walked me through the options. We ultimately settled on doing a gloss black wrap on my (to me, very handsome) black Model S (aka The Dark Knight) and the installation happened mid-December 2024. Every aspect of working with Metropolitan Detail is of the highest degree of expertise and professionalism starting with conversations with Lee and continuing with team members like Charles in the office and shop floor, and top-notch installers like Colby. Metropolitan is not kidding when it says its team “is always focused on quality.” Oh, and did I mention Metropolitan provides loaners while they work on your car? How did my car turn out, you ask? The pictures speak for themselves. Experience is a great teacher and my experience has taught me that you can’t do better than Metropolitan Detail. (And, for your routine car care, you also can’t do better than going to Metropolitan Express!) So a very enthusiastic THANK YOU! to Lee and his team including Charles and Colby. Also to founders/owners John and Benjamin who have set a standard that their team consistently upholds so brilliantly! Metropolitan Detail gets my 💯

Juan Oxmar Ramirez

★★★★★

9 months ago

I couldn’t be happier with the work Metropolitan Detail did on my vehicle. From start to finish, the experience was top-notch. I had window tinting, PPF, and ceramic coating done, and the results are nothing short of amazing. The team is incredibly professional—clear communication, prompt service, and a real attention to detail. Their craftsmanship is outstanding; you can tell they take pride in what they do. Every edge, corner, and surface was treated with care, and the finish is flawless. If you’re looking for high-quality work and a team you can trust with your car, Metropolitan Detail is the place to go. Highly recommended!

Regan Karlewicz

★★★★★

8 months ago

Very skilled team, extremely professional and knowledgeable. Charles was able to answer all of my questions via email and was very flexible with scheduling my appointment in light of delivery delays. They applied front end, roof, rocker panel and wheel well PPF, a ceramic coating and window tints on my new M2. It came out excellent and I would highly recommend bringing your car here!

Jeremy Schreiber

★★★★★

8 months ago

I can't say enough good things about my experience here. I wanted to add window tint, Paint Protection Film, and Ceramic Coating for our new Tesla Model Y. All my research pointed me here. Lee and his partner were super responsive over email - not only providing me a quote, but answering all of my questions. In person they were very low key, highly knowledgable, and just fun to talk to. As a parent, I appreciated the loaner car. It was nothing fancy, a Kia Soul I think, but the thought of going several days without a car was a nightmare - so thank you very much for that! Lastly, their shop was immaculately clean with great lighting, and the finished product was flawless. They did a great job wrapping the PPF around edges, and in the rare place they needed to add a seam, you can't see it. I highly recommend Metropolitan detail, and I'm so glad I went there for my own car. Cheers, Jeremy

Van Ly

★★★★★

7 months ago

OCDetailing in the Bay Area recommended Metropolitan Detail when I moved to Seattle three years ago, and I’ve been bringing my Macan here ever since. Metropolitan Detail completed a full suite of services on my Macan: CQuartz Finest Reserve, Second Stage Polish, Glassparency, DLUX for wheels and calipers, interior detailing, and PDR for a small dent on rear passenger door. Lee and Charles are outstanding, professional, transparent, and skilled at their craft. When Lee inspected my car to determine how much polishing it needed, he noticed a 1-inch dent on the rear passenger door and suggested a PDR solution on the spot, saving me the hassle of making a separate trip to another shop. When I picked up my car and casually chatted with Charles about PPF on a 911, he personally gave me a tour of their new workspace next door and showed me their work on a collection of cars (e.g., Porsche, Maserati, Ferrari). Not once have I felt pressured into unnecessary add-ons or upsells. These men genuinely care about their work and quality. I'm extremely happy with the CQuartz, and I fancy bringing my next upgrade here for PPF. Highly recommend!