Metro Lexus Auto Spa

S K

★★★★☆

2 years ago

Great dealership but the prices are high compared to other Lexus dealerships. Would come here for getting service but we bought the vehicle from a different dealership about 90 miles away.

Sam Collins

★☆☆☆☆

4 years ago

Cordis was very unprofessional and I was greeted with an AWFUL customer service experience. He was very judgmental and not helpful. He attempted to over charge me for services not needed. Cordis is the absolute reason why I will never return to Metro Lexus for anything (I.e. future car purchase or service needs).

Shawn Ritchie

★★★★☆

3 weeks ago

No towel and air freshener

Paul M

★★★★★

4 years ago

Cordis and team are always extremely professional and do a great job keeping my vehicle in top condition. I appreciate what they do and I would certainly recommend. Top notch!

Michael Stoia

★★★★★

4 years ago

Paul at Metro Lexus was detailed and very thorough. He continued to do follow up throughout the process. The Lexus experience is something they advertise and something they deliver whether you live on the West Coast or Northeast Ohio. We are proud to call Metro Lexus our service center for excellence. I recommend working with Paul when you go to Metro Lexus.

Sara Perry

★★★★★

4 years ago

The team at Metro Lexus always goes above and beyond for their customers. I had some unfortunate damage on my car and one of the managers jumped in my car right away to drive it to the Lexus approved body shop they use. The appointment was just for a regular scheduled service and alignment. They are busy and efficient, and they work with a smile.

Eileen Watts

★★★★★

4 years ago

Professional staff, quick service, comfortable waiting room to do work in. Friendly employees all around asking if any assistance is needed. It was my 10k check up and the service was excellent and the car was returned all washed and ready to go !

sk c

★★★★★

4 years ago

Metro Lexus has extraordinary customer service. Joshua and the team are friendly and helpful. They make you feel so welcome. The world needs more people like this. The process for drop off and pick up is quick and efficient. They provide you with a detailed report of services. My car runs so smoothly. I love owning a Lexus and visiting Metro Lexus.

Jose

★★★★☆

5 years ago

It's a nice and conveniently way to wash and vacuum your vehicle. They use good quality soaps and free air freshener and little towels to wipe your mirrors before you enter the wash. At the end of the wash you can vacuum your vehicle and wipe down your mirrors in the parking spots provided. The only reason I gave it four stars is because all the money you pay them, they are only open until 5 or 6pm. I work long hours and they close when I get off work thank God they are open on weekends, but for limited time slots so beware of those times. Closing at the suggested time was an issue. I addressed to them that they closed 10 minutes early, but they handled it that same day. Over all, I recommend this service it's a great convenience when your on the go like I am.

m patn

★★★★★

4 years ago

If you own a Lexus, car washes are free. They offer towels to clean your windows, free vacuums, air freshener and even a biscuit for your doggy.

Oliver Lake

★★☆☆☆

11 months ago

Car wash itself is fine but they’re either always out of air fresheners or towels. The majority of the vacuums are either nonfunctional or have zero suction behind them making them useless. There’s also nothing to wash mats with. Had higher expectations with the Lexus name behind it.

Igor Tachynskyy

★★★★★

7 months ago

Been going there for a while. Top notch people running the show. Very happy. Best quality automatic wash in the area too.

Joe Daney

★★★★★

3 years ago

One of the nicest dealerships in the area. People treat you very well and my experience with the service shop in the past has been very fair. I would really like to buy all future cars from here.

Terri T

★★★☆☆

Edited 8 months ago

I am satisfied with the Metro Lexus Dealership. I am NOT happy with the Unlimited Spa...with LIMITED times 7:30 am - 6:00 pm M~F😡. Most of the customers that utilize the Spa have jobs and are not able wash their cars until the weekend until 5:00 pm 😏. It would be nice to have a clean car after work not just the weekends. I spoke with the manager regarding the times. He just smiled and agreed. Still no later evenings 😪

jessica archer

★★☆☆☆

2 months ago

Hard business to reach by phone. Ive been trying to confirm its open for business bc when i showed up last time during normal hours of operation it was closed for maintenance which wasn’t posted on the website or google. Just inconvenient to not have info posted and feels like theyre unreachable to call ahead.

Christina Jimenez

★★★★★

3 months ago

I started coming here when I hang out my new vehicle and got a membership and I love it. All the guys there are very nice.

Tara

★★★☆☆

3 years ago

For an $18 car wash… I’d expect my vehicle to have been cleaner than what it was after going through. In Michigan, the car wash in our town had people that would check the quality of the wash after you pulled out and shine the tires.Also, this was one of the quickest automatic car washes I’ve ever been through. They do have free vacuums for after your car wash which is nice.