Google Reviews
Richard Morgan
★★★★
☆
7 months ago
You have a great service department everyone is so nice and friendly but think 406 dollars for a oil change is a little steep
Lydia Leveque
★★★★★
2 years ago
Everyone we have ever worked with here has been courteous, and very nice. Any questions or issues that we had were taken care of asap. I liked the texts sent while the service was being done but really liked the short video sent to me showing my car and what was done. Only thing I would have liked is to have the car washed when getting the service work. Great job, thank you
Keith Vandeventer
★★★★★
a year ago
Amazing service. Took my car in for a repair and Ethan was amazing! He went above and beyond with communication and consideration. Highly recommend if you need any work done on your Benz.
Randall Hubbell
★★★★★
2 years ago
My favorite MB dealer, very customer oriented and they always take time to explain the service options for your car. Highly recommend.
Monica Phillips
★★★★★
a year ago
Been a client since 2009, excellent servie from all that I’ve encounter! Duane is wonderful, he knows all his clients and ensures we have a 5 star visit! I Always use the courtesy car to get to work and get picked up, very pleasant drivers as well! Highly recommend Mercedes product owned 2 Both brand new 1st one had for 12 years and this one 3 years and very happy with both cars! Awesome service department as well, take great care of you vehicle and send you video of service completed!
Michelle Clarke
★★★★★
a year ago
The team here is fantastic. Every step of the process from my first phone call to rolling out after repairs was seemless. I wish there had been more clear communication about how their offered payment plans work before our scheduled repair but their patience while we figured out our end was appreciated. We were treated like family and will never take our MB anywhere else. This team will take great care of your vehicle.
Dr. Deep Battu
★★★★★
a year ago
Duane did a wonderful job of listening to my concerns and helping me get the repairs I needed. He let me know what cost was ahead of time and there were no surprises. Also allowed me to have a loner car while mine was worked on and check out was seamless!
Susan Scollay
★★★★★
a year ago
While traveling through Indiana, we experienced a total tire failure and were very fortunate that MB of Lafayette with its superb Service Dept was less than 50 miles away. Duane Kerhove was terrific! Tho' our particular tire was not in stock, he was able to get the appropriate replacement in less than 24-hours, and we were back on our way. In the meantime, he did everything in his power to make our stay as pleasant and comfortable as possible. He also solved a couple of other, small problems we were having that had nothing to do with the tire issue. Essentially, we experienced First Rate Service delivered in a timely, courteous and efficient manner! Very impressive!!
April Young
★★★★★
a year ago
I really appreciate the communication I received about my vehicle…even if it’s just a text. At the start of my appointment, I had a text thanking me for dropping my vehicle off. I received a great VIDEO of a walk around my car with details. It was a great benefit for me also to get a text with the bill and a link to pay. That was a huge timesaver in my book. The service department is extremely clean! Nice people to deal with at the service department. It was our second time in.
Al Knight
★★★★★
Edited 7 months ago
Dwayne always takes good care of my car and I am pleased even though it costs a small fortune to fix everything that needs fixed on my 2002 MB SL500.
Fiona Wang
★★★★★
a year ago
I recently took my car for maintenance. I couldn’t be happier with the experience! Tasha was exceptionally patient and kept me well-informed throughout the process, which made everything go smoothly. Previously, I had issues with the exhaust system, and the team fixed it perfectly. Great service, excellent communication, and a team that truly cares about their customers. Highly recommend!
kevin van gorder
★★★★★
4 months ago
Always prompt and professional! We had a 10,000 mile service on our daughters car
Jessica Dykuhizen
★★★★★
10 months ago
I’ve had my car serviced here a few times now and it’s always been a pleasant experience. Customer service is great and I don’t feel like I’m sitting around waiting for a long time while my car is getting worked on. I appreciate their efficiency!
Angela King
★★★★★
10 months ago
After multiple bad experiences with the service department in Indianapolis, we took our SUV north. In fact, we dislike the service department so much that we were considering trading in our Mercedes for a BMW. We also have a Land Rover and a BMW so we know what awesome service looks like. The service department in Lafayette was amazing. They diagnosed the issue on the day of our appointment within hours. They communicated and the repaired our vehicle on the day it was dropped off. I know these things sound silly and are expected, but the provided true service. I can’t say enough good things about this team. We will continue to drive to them from now on and buy from them in the future. It is so worth the drive up 65!
Nancy Edwards
★★★★
☆
2 weeks ago
I was told I would get a call when it was finished and never received a call. Had to call later in the day to see if I could pick up my car. However, the service performed was completed well.
Ethan Tan
★★★★★
Edited 2 weeks ago
Mercedes did a great job was a warranty repair Staff was very helpful and friendly. Thank you
Devry Butcher
★★★
☆☆
4 months ago
Service did not complete my original request. Someone noted that I denied the additional review of the lane assist being inoperative, which is not correct. The lane assist issue was one of the items I specifically asked to have inspected when I dropped my car off. Service stated they would reschedule the review but never followed up. Service A was completed, but the lane assist concern remains unresolved. To be fair, I understand there was an emergency that required the staff member handling my service request to leave early, so I’m giving grace on that point. Still, nearly $400 for an oil change is a bit steep.
Star Meyer
★★★★★
3 weeks ago
Everyone, including Dave Duncan couldn’t have been nicer. Super helpful team. I had a great experience.
Phil Black
★★★★★
3 months ago
I live in a rural area and it’s a good hour drive on a nice day. It snowed and the roads were less than ideal. I called whilst driving over that I wouldn’t make it on time. They were flexible and adjusted my appointment time even though they were very busy. They still got the vehicle in quickly, did a great job servicing it and were very friendly and accommodating.
Luke Wahl
★★★★★
2 months ago
Landon was amazing! I think it was Landon? Full professional mechanic all over with his attention to detail and inviting me out to the bay to go over what the dealer would recommend for my 2017 E400, I was confused there are no rebuilt options for an eight year old model. Even more odd is the serious, yet not surprising, markups on basic parts that would help hospitals feel at ease. An estimate of three big ones for a front CV axle? Wow ok, funny I find myself highly recommending eBay to these guys where I found the exact part for 980 including shipping. So yes! We all know what we are getting into with a dealer and nothing will be remotely close to others offering the same work. I personally use Dubbers and Custom Dyno for majority of my auto service nerds where after ten years, Lexus, Toyota, Honda, and now my Mercedes have had quality work done for fair prices. However I'm always glad to be able to support alternatives where great people are also keen to be honest and offer brand official work.
